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Byers Imports LLC

401 North Hamilton RoadColumbus, OH 43213
1-844-216-43981-844-216-4398
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Why You Should Buy a Used Car From Us

FIRST CLASS SELECTION - FIRST CLASS SERVICE with 5 IMPORT brands to choose from! Byers Imports is part of the well-respected Byers family of Columbus area car dealers tha ... Read more
FIRST CLASS SELECTION - FIRST CLASS SERVICE with 5 IMPORT brands to choose from! Byers Imports is part of the well-respected Byers family of Columbus area car dealers that, for over 110 years, have proven that quality products and personal service keep satisfied customers from all over the Columbus Ohio area coming back decade after decade. We're proud to serve the greater Columbus area including Zanesville and Marysville.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.9
    Customer Service
  • 3.6
    Quality Of Work
  • 3.2
    Friendliness
  • 2.7
    Overall Experience
  • 3.5
    Price

Dealership Reviews

1 - 5 of 32 
Hailey T.3/02/2016 09:43:33 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:JT Masters
**UPDATE** I took my car in for my 20,000 mile oil change and inspection today. 20,000 miles later and I STILL don't have the wheels I was promised as a condition to purchasing my car. I asked to speak with the sales manager so I could follow up while I'm there. He was out of the office, so I was referred to JT Masters who, coincidentally, is the one who originally sold me my car and didn't deliver on the promise of alternate wheels being put on my car. When I asked about the status of my wheels, he said they won't even be attempting to take care of the issue anymore and "are done with it". I said it would've been nice for someone to clue me in on that, and his response was that bc I left a negative review on FB, they aren't interested in working anything out with me further. So rather than trying to rectify the situation, that way I can change my review to a more positive one, Byers admittedly will not be following through on anything BECAUSE I left an honest review of my experience. The cherry on top was my car not being washed after the oil change and inspection, with the explanation of the car wash breaking an hour ago... as I watched both a Porsche and a Subaru come out of said "broken" car wash looking shiny and clean. August 2015: If I could rate Byer's a 0, I would. Bought my BRAND NEW, loaded beetle convertible from JT Masters in Oct 2014. Since then I have had nothing but problems. My car was purchased on the condition that I was receiving a new set of rims (who puts faux chrome, plastic hubcaps on a $33,000 car?!), but almost 12 months later I still don't have anything. It takes several emails and phone calls just to have someone get back to me, and nothing but excuses from everyone I've spoken with when you do finally get someone on the phone. Problems with my brakes started a few days after driving my NEW car off the lot. Was told by Bruce in the Service Dept, who lacked any bit of customer service whatsoever, that my issue was "normal wear and tear" and not covered under warranty, despite having never even laid eyes on my car. Brand new also means no wear or tear has occurred yet, obviously. Issues with my auto convertible top not going up and down properly before 10,000 miles. Fought to get it into service for my brakes and top and fought to get a loaner car that didn't cost me $20 per day. Two days later they say they couldn't find an issue with either, so I ask for the manager above to call me back. Less than 5 minutes later I receive a voicemail, not from upper management like I asked, telling me they found the issue and will call me when it's ready. Go figure. Pick up my car, neither the brake issue, nor auto top issue had been rectified, but management was gone for the day so tough luck. Considering the hours worth of phone calls it took me to even get it into service, I gave up. A few weeks ago my AC stopped working correctly, consistently blowing really warm air for several minutes at a time on and off regularly. This morning my start button pricked my finger to the point of drawing enough blood to require changing bandaids 3 times in 35 minutes. It appears that the sticker on the button is peeling off, causing a sharp spot. Less than a year later with under 14,000 miles and I have problems with my brakes, auto top, AC, and start button, STILL don't have new rims, and have logged no less than 10 hours on the phone with them. I could not regret this purchase any more if I tried. Byer's is a nightmare of unfulfilled promises, absolutely terrible customer service, and far less than thorough management. Save yourself the headache and go to MAG.
nfisher1/14/2016 01:29:32 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Make Garas
Mike Garas was more than happy to promise all the logistics of a simple lease return until I brought my A6 back. I was hit with an $11K bill that I was told I would not receive on an early lease turn in? I made this very clear to Mike and he lied to me and my wife. I would not recommend dealing with him and subsequently this dealership. Nathan Fisher
JBlake2312/06/2015 12:48:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sean, Tony
I dealt with Sean from the time I started looking for a 2015 Golf R. He told me no more would be available but he took down my info and promised to call me when he heard about 2016's. What do you know. He called the very day he first got word on them, long before actual release. I worked with him on what I wanted, and as difficult to come across as they are, he got me EXACTLY what I wanted. A 2016 in LSG with a DSG. He answered every single question, helped along the way, and I still talk to him to this day. Great guy to work with. So was Tony in the credit department. I'll never go anywhere else for VW/Audi, even though Byers is two hours away from me.
JRJ198012/01/2015 12:53:18 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Fred
Communication at Jaguar service sucks, they never return any calls, the charges are outrageous car my XJ8 Supercharged went in for service wipers were not changed, license bracket not fitted, center wheel cap not replace and more importantly when I got the car back the front suspension was no longer working, then wanted to charge me $3,700.00 to repair got it done locally at another dealer for $1,200 all in, BYERS JAGUAR you should be ashamed of yourselves, Jaguar should remove their dealership since they cannot be honest or offer 1st class jaguar service.
Panther110/23/2015 12:13:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jim hedges, J.T masters
Byers imports is the BEST place to go to get a car!! The staff their is really friendly and helpful. I went into byers on a Saturday "just looking" I left their with a 2015 jetta she was my baby I loved that car. Then sadly on Sept 18 my world was turned up side down . I got into a horrible car accident and I no longer had my Black Betty she was totaled. I was scared and shaking and I looked around and relized I was safe although the outside of my car was demolished I was safe. All the air bags went off and all the safety features went to work right away. So I later on that day sent a picture of my car to Jim the sales men at byers and he said "WOW GLAD YOUR SAFE ". I went back to byers the next day and Jim and J.T masters was their to help me and make sure I was okay . I walked out that day with a brand new jetta who I call Panther1 . I know I made some great friends at byers and they are their to help me with my car . This is a great place to go just ask for Jim hedges or J.T masters they are great people. Thanks guys !!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Byers Imports LLC : Columbus, OH 43213 Car Dealership, and Auto Financing - Autotrader