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Germain Cadillac of Easton

4200 Morse CrossingColumbus, OH 43219
1-866-510-15741-866-510-1574
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Germain Cadillac of Easton in Columbus, Ohio, providing a great customer experience is important to us. In addition to our extensive selection of inventory, we have a ... Read more
At Germain Cadillac of Easton in Columbus, Ohio, providing a great customer experience is important to us. In addition to our extensive selection of inventory, we have a knowledgeable sales department and a hard-working service department. For your convenience, we also offer many amenities to ensure your trip to our Cadillac dealership is an enjoyable experience.

Why You Should Buy a Used Car From Us

COME AND SEE WHY WE ARE THE #1 VOLUME CADILLAC DEALER FOR BOTH NEW AND USED IN CENTRAL OHIO!!!At Germain Cadillac of Easton in Columbus, Ohio, providing a great customer ... Read more
COME AND SEE WHY WE ARE THE #1 VOLUME CADILLAC DEALER FOR BOTH NEW AND USED IN CENTRAL OHIO!!!At Germain Cadillac of Easton in Columbus, Ohio, providing a great customer experience is important to us. In addition to our extensive selection of inventory, we have a knowledgeable sales department and a hard-working service department. For your convenience, we also offer many amenities to ensure your trip to our Cadillac dealership is an enjoyable experience.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 165 
Jay6/18/2015 01:24:22 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kenny Quinn,Joe Pozega
Germain Cadillac of Easton is run by some dishonest people.....I am from California...I closed a deal with them by paying 75% of the purchase price and I was told by joe, we will mark the vehicle sold....and then Joe calls me after a day and I was already in New Mexico...he asked me when can I make it I told him tomorrow.. As I am in new mexico..... Joe said ok good... And after 45 minutes joe sends me a text the car has been sold where can I send your money back... So I am in middle of no where...figuring out... What just happened....joe told me Kenny the sales manager will be calling me on the details.... After numerous attempts I was able to talk to Kenny....and he denied of knowing anything about the situation...ONE word they have no morals and ethics of customer service...
Germain Cadillac of Easton responded to this review
6/18/2015
We sincerely apologize that you feel as though we were less-than honest at any point during your communication with us. We handle in and out-of-state deals on a regular basis and have a very specific policy against accepting deposits or any form of PARTIAL payment on pre-owned vehicles. This policy is strictly enforced to prevent any confusion or potential issues similar to the complaint that you submitted. While we are sorry that your vehicle of interest sold as you were in transit to us, your Sales Consultant did advise you that another potential buyer was looking at the vehicle and the only possible way to finalize the deal was to receive the total amount in full. We do feel that this information was very clearly communicated to you, but regret that this caused an inconvenience with your travels and that it has left you with a negative opinion on us here at Germain Cadillac of Easton. Please don't hesitate to reach out should you have any additional questions or concerns. Best, Hollie Savage- Director of Customer Relations (614-383-4811 / hsavage@germainmotorco.com)
wef3216/16/2015 12:24:08 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Neil Daniels
We had been truck shopping for awhile and struck out where ever we went. Everyone wanted to sell us a truck and lie about the condition and shape that it was in. We went as far as Lansing, MI and Fort Wayne,IN with no luck but someone just wanting to make a sale. We came home very discouraged and upset by no one being honest. Now we know this is how car salesmen make their living but Neil was different. He was upfront and honest about the condition of the truck. Took lots of pictures and videos for us to look at. When we got there the atmosphere was different from all the rest!! Very clean and upscale dealer with sales people who treated us like people and not numbers! Neil was not pushy and had our best interest in mind. He was able to work up a deal for us and we came home with a great truck! Would recommend this dealership to anyone and Neil as a sales person!! Was well worthy the hour and a half drive!!
Germain Cadillac of Easton responded to this review
7/01/2015
Your feedback on Neil and your experience with us here at Germain Cadillac of Easton is very much appreciated!! We are honored that you put your trust in us to assist in your purchasing process. We look forward to working with you again in the future- enjoy your new ride!!
sgarcia1525/29/2015 01:58:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Donna Harmon
I recently bought a 2012 CTS-V sedan from Germain. After 3 months of searching for the perfect match and speaking with different dealerships across the states I was ready to give up. We found one we liked in California we agreed to buy, we were financed and waiting for paperwork to arrive; however, customer service was poor as well as communication regarding details. The next morning my fiancé seen a new listing for a 2012 CTS V a few hours away that was on the higher end of our budget. We immediately called and spoke with Donna, jumped in the car and drove 5 straight hours to Columbus to see the vehicle. While we were on our way she got our loan approved at a much lower interest rate than the dealership in California and had our payments right below where we wanted to be! One look at the car and I was in love and drove it home that same day. The dealership was immaculate and everyone was very nice and professional. The LONG car searching process was terrible, BUT thanks to Germain the car buying process was easy and smooth. Even more surprising was the follow up communication for my saleswoman asking about my experience and how I was enjoying the vehicle! The 5 hour drive was totally worth it and we will more than likely make the drive again when its time to buy our next Cadillac!
Germain Cadillac of Easton responded to this review
5/29/2015
Congrats on your new CTS-V!! We sincerely appreciate you making the long trip and are honored to have had the opportunity to be a part of your car-buying experience!! We are so thrilled that Donna was able to provide you with the high level of service that we take great pride in here at Germain Cadillac of Easton, and we look forward to working with you again in the future! Enjoy your new ride!!
rizjan675/23/2015 12:15:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ryan Austin,Neil Daniels
I have recently purchased brand new 2015 Cadillac Escalade from Germain Cadillac in Columbus Ohio,I had great car buying experience with them, Sales specialist Neil Daniels helped me a lot and made sure to get me a deal I wanted ,,I drove from Washington DC to Columbus Ohio to pick up my new car and was very happy with there top notch customer service and the deal they got me.Very professional and friendly people I would highly recommend this dealership and will not hesitate to give them more business.
Germain Cadillac of Easton responded to this review
5/25/2015
We are honored that you made the trip all the way from Washington DC to purchase your new vehicle from us here at Germain Cadillac of Easton! We are so pleased to hear that you had a positive experience with Neil and that you would recommend us to others! Please let us know if there is anything else we can do for you-- enjoy your brand new Escalade!!
Tim4/11/2015 12:38:04 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:I don't remember the salesmanship name
I tried to finance a vehicle and was turned down, I have received about 10 or 12 denials each time this lowers your credit score! Beware!!!
Germain Cadillac of Easton responded to this review
4/13/2015
We apologize for the frustration and if this information was not properly communicated to you, but any time your credit is initially pulled there is typically a slight impact on your score. There is now a window that totals 14 days in case you should need your credit pulled from multiple banks. As long as this is done within the 14 days (and as long as every inquiry is an auto inquiry) your credit should only reflect the initial inquiry.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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