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Hatfield Volkswagen

1495 Automall DriveColumbus, OH 43228
1-877-506-51451-877-506-5145
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Services and Amenities

  • Service Centers
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Better rates for longer terms, PERIOD! BEFORE YOU BUY ANYWHERE ELSE. GIVE US THE CHANCE to put a price in front of you - WE WILL MATCH OR BEAT ANY DEALER'S PRICE ON A NE ... Read more
Better rates for longer terms, PERIOD! BEFORE YOU BUY ANYWHERE ELSE. GIVE US THE CHANCE to put a price in front of you - WE WILL MATCH OR BEAT ANY DEALER'S PRICE ON A NEW CAR!!!! Hurry in today as our selection is constantly changing. Serving Columbus and the surrounding counties in Franklin, Delaware & Fairfield.

Why You Should Buy a Used Car From Us

Our Internet Team strives to provide you with a no hassle and low pressure car buying experience. If it's just information you want, you got it. That's why we offer you s ... Read more
Our Internet Team strives to provide you with a no hassle and low pressure car buying experience. If it's just information you want, you got it. That's why we offer you superior customer service during and after the sale. Serving Columbus and the surrounding counties in Franklin, Delaware & Fairfield.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 3.3
    Quality Of Work
  • 4.2
    Friendliness
  • 3.9
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 43 
chuck.sutter.78/04/2015 12:44:37 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Seth
Visiting our native Columbus (Go Bucks!) 2 weeks ago- we decided to buy a mini-van, and drive back to our home in southern CA, instead of flying back. Bought a 2012 Chrysler van, and wrote a personal check for $20,250 for it. When we drove the van there was a carfax, service receipts, and the window sticker in it. 20 minutes after leaving the dealer we realized the documentation wasn't there. I talked to the salesman by phone and he promised he would send it to us in CA. Nothing, and no response to our e-mail asking why. Van delivered with 1 key, no books/manuals, missing floor mats, missing headphones and remote for roof mounted DVD players, and the documentation taken out. Hatfield VW won't see us again. Columbus deserves better.
Hatfield Volkswagen responded to this review
8/05/2015
Hi Charles, we apologize for our salesperson not getting back to you in a timely manner. He has been off due to sickness. We would be glad to help you. We'll have the window sticker to you shortly and would be happy to arrange payment for the DVD headphones and remote. Please contact Larry Scott at 614-465-8901 or Larry.Scott@hatfieldvw.com. Thank you!
shull, k7/07/2015 07:37:40 PM
4.7
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Glen Worley, Jimmy Holland
Sales and business manager were very efficient and professional. Glen was very helpful in answering our questions and when he did not know an answer, found someone who was an "expert." My husband and I appreciated being treated kindly and that our time was as important as theirs.
Heidi5/10/2015 03:30:46 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Clayton Hill
After giving a sales person at MAG three months to find a new VW matching my description, I walked out of their offices frustrated after they told me they had found my car and then tried me to get me to purchase something else once I got to their office. I called Hatfield to see if I would have better luck and within 4 hours Clayton found me exactly what I was looking for, on a train heading to the Midwest. Two days later they had found a way to get the car to their dealership and I came into their office. Everyone there was friendly, professional, and took time to explain next steps (I've never purchased a car 'in transit' before). What a difference from my experience at MAG! If you want a dealership that will help you find what you really want and not push you to accept something from their existing inventory, head to Hatfield.
Marcy Gifford4/27/2015 02:44:44 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Nathan, Mark, Larry
Had I gone with their "expert" mechanic recommendations, I would be $5,000+ in repairs that would not have fixed the problem. Because I questioned for weeks what they said they thought "might" be the problem and pushed for more definitive answers, they finally found a frayed wire as the culprit. Still ended up paying $457 for a wire and a car wash. Kind of like getting a hip replacement for an ingrown toenail. Their policy appears to be starting with the most expensive approach. Columbus Ohio folks beware of Hatfield VW!
Hatfield Volkswagen responded to this review
5/04/2015
Marcy, thank you for taking the time to provide us with your feedback. We pride ourselves on being upfront and transparent with all costs associated with a service or repair. Due to the uncommon issue you had with your vehicle we contacted Volkswagen Technical Assistance who suggested the more expensive repair. After that recommendation we found the faulty wire. We hope this does not keep you away from our service center in the future and we would love the opportunity to earn back your trust.
angieg3254/20/2015 05:43:48 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Adam, Glenn, Jimmy
I have shopped at many dealerships and can not stand a pushy sales person. This place is amazing, knowledgeable staff and so easy to deal with. Buying a new car can be stressful, but Adam made it so nice and stress free. I will definitely shop here in the future.
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Hatfield Volkswagen : Columbus, OH 43228 Car Dealership, and Auto Financing - Autotrader