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Hatfield Volkswagen

1495 Automall DriveColumbus, OH 43228
1-877-917-09471-877-917-0947
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Services and Amenities

  • Service Centers
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Better rates for longer terms, PERIOD! BEFORE YOU BUY ANYWHERE ELSE. GIVE US THE CHANCE to put a price in front of you - WE WILL MATCH OR BEAT ANY DEALER'S PRICE ON A NE ... Read more
Better rates for longer terms, PERIOD! BEFORE YOU BUY ANYWHERE ELSE. GIVE US THE CHANCE to put a price in front of you - WE WILL MATCH OR BEAT ANY DEALER'S PRICE ON A NEW CAR!!!! Hurry in today as our selection is constantly changing. Serving Columbus and the surrounding counties in Franklin, Delaware & Fairfield.

Why You Should Buy a Used Car From Us

Our Internet Team strives to provide you with a no hassle and low pressure car buying experience. If it's just information you want, you got it. That's why we offer you s ... Read more
Our Internet Team strives to provide you with a no hassle and low pressure car buying experience. If it's just information you want, you got it. That's why we offer you superior customer service during and after the sale. Serving Columbus and the surrounding counties in Franklin, Delaware & Fairfield.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.4
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 41 
Heidi5/10/2015 03:30:46 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Clayton Hill
After giving a sales person at MAG three months to find a new VW matching my description, I walked out of their offices frustrated after they told me they had found my car and then tried me to get me to purchase something else once I got to their office. I called Hatfield to see if I would have better luck and within 4 hours Clayton found me exactly what I was looking for, on a train heading to the Midwest. Two days later they had found a way to get the car to their dealership and I came into their office. Everyone there was friendly, professional, and took time to explain next steps (I've never purchased a car 'in transit' before). What a difference from my experience at MAG! If you want a dealership that will help you find what you really want and not push you to accept something from their existing inventory, head to Hatfield.
Marcy Gifford4/27/2015 02:44:44 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Nathan, Mark, Larry
Had I gone with their "expert" mechanic recommendations, I would be $5,000+ in repairs that would not have fixed the problem. Because I questioned for weeks what they said they thought "might" be the problem and pushed for more definitive answers, they finally found a frayed wire as the culprit. Still ended up paying $457 for a wire and a car wash. Kind of like getting a hip replacement for an ingrown toenail. Their policy appears to be starting with the most expensive approach. Columbus Ohio folks beware of Hatfield VW!
Hatfield Volkswagen responded to this review
5/04/2015
Marcy, thank you for taking the time to provide us with your feedback. We pride ourselves on being upfront and transparent with all costs associated with a service or repair. Due to the uncommon issue you had with your vehicle we contacted Volkswagen Technical Assistance who suggested the more expensive repair. After that recommendation we found the faulty wire. We hope this does not keep you away from our service center in the future and we would love the opportunity to earn back your trust.
angieg3254/20/2015 05:43:48 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Adam, Glenn, Jimmy
I have shopped at many dealerships and can not stand a pushy sales person. This place is amazing, knowledgeable staff and so easy to deal with. Buying a new car can be stressful, but Adam made it so nice and stress free. I will definitely shop here in the future.
storm0311704/07/2015 08:26:50 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Seth, Ron, and Jimmy
where do I begin. there are not enough words to describe the experience my wife and I received from Seth Jimmy and Ron.they went way beyond the customer service standards that we felt we would receive as soon as we walked in the door. a very warm and inviting environment no pressure just outstanding service from people of integrity. I would highly recommend their dealership Hatfield Volkswagen to anyone who reads this article. the honesty and integrity of these three gentleman far outweighs the experience that we received. Thank you to Jimmy Seth and Ron. you treated my wife with so much respect and made her feel so comfortable with the experience you gave us. We bought a Volkswagen Routan and a Mazda 3. those cars looked like they just came off of the showroom floor. can't begin to tell you how much it meant to us to not only receive exactly what we wanted but when we dealt with Jimmy who is the finance manager he only wanted us to pay for what we really needed and did not try to pressure us at all for anything else. Try going any where else to any other dealership and I guarantee you will not receive the treatment that we received from Hatfield Volkswagen.
geoff4/02/2015 09:05:40 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Glen Worley
There was no sales pressure. Salesman offered the lowest price of any other dealers out there the first time. Very happy with the whole experience.
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