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Hatfield Volkswagen

1495 Automall DriveColumbus, OH 43228
1-877-917-09471-877-917-0947
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Services and Amenities

  • Service Centers
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Better rates for longer terms, PERIOD! BEFORE YOU BUY ANYWHERE ELSE. GIVE US THE CHANCE to put a price in front of you - WE WILL MATCH OR BEAT ANY DEALER'S PRICE ON A NE ... Read more
Better rates for longer terms, PERIOD! BEFORE YOU BUY ANYWHERE ELSE. GIVE US THE CHANCE to put a price in front of you - WE WILL MATCH OR BEAT ANY DEALER'S PRICE ON A NEW CAR!!!! Hurry in today as our selection is constantly changing. Serving Columbus and the surrounding counties in Franklin, Delaware & Fairfield.

Why You Should Buy a Used Car From Us

Our Internet Team strives to provide you with a no hassle and low pressure car buying experience. If it's just information you want, you got it. That's why we offer you s ... Read more
Our Internet Team strives to provide you with a no hassle and low pressure car buying experience. If it's just information you want, you got it. That's why we offer you superior customer service during and after the sale. Serving Columbus and the surrounding counties in Franklin, Delaware & Fairfield.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.5
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 34 
Unknown2/05/2015 11:21:44 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:BEN
DO NOT TAKE YOUR CAR IN FOR SERVICE, THEY WILL NOT FIX IT AND WILL CHARGE A LOT! WORST DEALERSHIP EVER!!! BUT SOMEWHERE ELSE!!! SERVICE NEVER CALLS BACK! THEY DONT CALL WHEN CAR IS READY! WHEN PARTS ARRIVED! THEY GIVE YOU SH** FOR YOUR TRADE IN!
Hatfield Volkswagen responded to this review
2/09/2015
Thank you for bringing this to our attention. We certainly do not condone any of the behavior you described and we can ensure you this is not consistent with the quality of customer service that we pride ourselves on at Hatfield Volkswagen. We are very concerned about your review and would like to talk to you directly regarding your experience at our dealership. Please contact Larry Scott at 614-465-8901 or Larry.Scott@hatfieldvw.com. We look forward to hearing from you.
Brian12/18/2014 09:25:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jim hedges
went out to Hatfield Volkswagen to purchase a new car for my wife I was greeted by Jim hedges one of the nicest and down to earth salesmen I have ever met he doesn't force you into something you don't like he helps you get what you want I would definitely recommend this salesmen to anybody looking for a new or used car really nice environment a bunch of good group of people to work withI will also like to say thanks
gman1711/03/2014 03:30:28 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Haag
VW had a tire sale and although I have never purchased new tires at a dealership before, what could go wrong. Well how about when you go to pick up the car you look and go, those are not new tires! O yea they had great tread on them but they where not new! They were a dark grey color (uv washed out ) very dirty and the nubs found on new tires were worn off. Also on the front two there was as slight wear pattern in the outside tread. Asked for service manager to come look at the tires and he just keep saying that they are new because they don't sell used tires. He was so sure of himself he took me to the parts area to show me they only had new tires. I said yes they are new tires look at them, they are ALL dark black with new sticky rubber treads, and ALL had the casting nubs sticking out and release agent. He refused to touch the any of the rack of new tires to see my point or compare these tires with those they put on my wife's pampered Jetta. I was pulling my hair out. How could I be having this fight over just buying new tires!!!! I have purchased new tires dozens of times (I'm a 57 year old car nut) and never once even thought of having a problem. After much fit throwing he said he would order new tires and replace them but it would have to be the next day. WELL the next day I call and am told the car is not done because the 2 tires they have ordered as a COURTESY for me are not in. "TWO tires" as a "COURTESY" are you kidding me. This blew the lid of....I ask to have my old tires put back on. This so called service manager tried to tell me they disable the tires after they remove them. "DISABLE" do you think I'm an idiot! Just put my tires back on my car. Well low and behold they did have my tires and can you believe it they are not disabled. PLEASE do yourself a favor and do not use STEALERSHIPS for anything!!!! TIRES INCLUDED!
Hatfield Volkswagen responded to this review
11/05/2014
Thank you for bringing this to our attention. This is not consistent with the quality of service that we pride ourselves on at Hatfield Volkswagen. We would like to talk to you directly regarding your experience please contact Larry Scott at 614-465-8901 or Larry.Scott@hatfieldvw.com. We hope this does not keep you away from our store in the future and we would love the opportunity to earn back your trust.
martin.weisenbarger8/28/2014 09:37:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Sales Associate, Sales Manager
Nothing but great stuff from Hatfield VW! I drove up on a Saturday morning to test drive a certified used 2012 GTI. My sales associate, Kevin, was able to tell me things about the car that I would have never thought about asking. After I decided to purchase the car, everything was a very smooth and as a final polish, they called in a driver to follow me back to my house so that I could take delivery that day, instead of waiting until Monday, when the drivers normally available at the dealership. I purchased the additional 6 year, 60,000 mile warranty, so I'll be in good shape for a while, but at the point I'm ready to get a different car, I'd very strongly consider purchasing a new GTI from Hatfield. What a enjoyable and trouble-free experience! :)
saibalband8/13/2014 09:36:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Donnie
I bought two cars in 2012. One was new civic from Lindsay Honda which was the worst car buying experience for me. The other one was used VW Jetta from here and I must say Hatfield representatives are super friendly and transparent about car dealing. Recently I took my car there for minor repairs. They did through check at free of cost. I got great discount on my repairs as returning customer.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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