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Adventure Chrysler Jeep Dodge RAM

36845 Euclid AveWilloughby, OH 44094
1-877-727-83691-877-727-8369
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Buy a used or new vehicle from Adventure and receive car washes for life as long as you own your vehicle! Loaner cars for your service appointments - call ahead!

Why You Should Buy a Used Car From Us

Buy a used or new vehicle from Adventure and receive car washes for life as long as you own your vehicle! Loaner cars for your service appointments - call ahead!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 2.1
    Customer Service
  • 2.3
    Quality Of Work
  • 2.0
    Friendliness
  • 2.0
    Overall Experience
  • 2.3
    Price

Dealership Reviews

1 - 5 of 50 
Anna1236/09/2015 07:37:32 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Greg Horwatt,Eric Bard,Garen Tookman,Michael Shoda,Donnell Stephens,Kyle Wilson
I've been trying for a minimum of four months to get the DVD player and the luggage rack fixed on my 2013 Chrysler town and country minivan I have gone to the dealership twice for appointments and both times they were well aware of what I was coming in for they said they would have the parts and they did not. I just called the service department yet again because we are going on vacation and we need both items fixed ASAP and again they said they knew nothing about it but they would have to order the parts I am so frustrated and they don't seem to care what going on
pb4/03/2015 01:31:56 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jeff Jazbec
I have no clue how this dealership is still in businesses. Seriously just read most of the more recent reviews and you'll see what I'm talking about. They have a 2.1 star rating for good reason. When I read others reviews it's like deja vu. The service associates never ever return a phone call. Every single visit begins and ends the same way. They tell me they'll call me with an estimate or when the work is done. I then patiently wait until just before they're closing time and have no choice but to call them. Every single time there is some ridiculous excuse why they neglected to have the decency to call me with an update. Can you imagine what would happen at your own job if you showed that lack of professionalism? I know my employer dismisses such careless and unprofessional people. How does Adventure justify keeping a staff like that employed? It feels good to write this but it doesn't change the fact that I still don't know when I'm getting my vehicle back. I dropped it off when they opened yesterday morning to get a scheduled repair done under warranty. They said they'd be done early afternoon and call me. They never called. I called them just before closing time. The repairs weren't done and they couldn't give me a reason why or when they would be. I called at noon today with the same exact response; they're clueless. If I ever get my vehicle back I will refuse to pay my deductible. I advise and plead you to do the same if must use Adventure for service because they undoubtedly will prove deserved of this review.
kirtland19219/17/2014 06:57:18 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:
I bought a new Jeep exactly one year ago. The radio has had problems since day one. We have taken it back to the dealership at least 6 different times...never fixed. They tell us they are waiting on parts, should take a few days. Weeks go by, no phone call. We bring it back in and they act like it is the first time we've been there. We call to follow up and they tell us they will call back...never do. There is absolutely no follow up with this dealership. Worst service i have ever experienced and will never go back. Save yourself some time and go elsewhere!
brad.coppock.588/27/2014 02:09:03 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Evan Fineberg
They had a delivery truck come by and managed to drop a crate on the back quarter panel for my SPECIAL EDITION dodge charger, it was only there to have a recalled wireing harness replaced. They have failed to compensate in any way for loses on the car, it is no longer original (new paint, dents removed) because this dealership mishandled my vehicle. The owner has passed my experience and compensation onto a secretary. I'd suggest going somewhere were they value your vehicle as their own, and care about keeping a customer base! Never buying dodge again, this was my third!
dacnursing7/05/2014 09:57:38 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Kyle Wilson
Returned, AGAIN, for "low tire alert" on dashboard. Had airfilter changed, it cost $56.39. WOW - WAY TOO EXPENSIVE. Could NOT recommend this dealership, and will NOT purchase a vehicle from them in the future.
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