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Metro Lexus

13600 Brookpark RoadBrookpark, OH 44135
1-888-483-53581-888-483-5358
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

Metro Lexus is a Prestige Elite Dealer, the finest designation bestowed by the Lexus Corp on a very small, select group of dealers. We only do things one way The Right W ... Read more
Metro Lexus is a Prestige Elite Dealer, the finest designation bestowed by the Lexus Corp on a very small, select group of dealers. We only do things one way The Right Way, One Customer at a Time! When you visit or talk with us, you can expect to be treated like a guest in our homes. Welcoming you to Metro Lexus is a privilege; providing exemplary assistance is our passion.

Why You Should Buy a Used Car From Us

Metro Lexus is a Prestige Elite Dealer, the finest designation bestowed by the Lexus Corp on a very small, select group of dealers. We only do things one way The Right W ... Read more
Metro Lexus is a Prestige Elite Dealer, the finest designation bestowed by the Lexus Corp on a very small, select group of dealers. We only do things one way The Right Way, One Customer at a Time! When you visit or talk with us, you can expect to be treated like a guest in our homes. Welcoming you to Metro Lexus is a privilege; providing exemplary assistance is our passion -- Internet Sales Manager Milton Colon Visit us at MetroLexus.com

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.9
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 40 
CEGHOUSE5/03/2015 08:25:41 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Shannon Bauer,Tom Gilkeson
I was online looking for a car about a month ago when I came across the Metro Lexus website. I saw a vehicle I was interested in so I gave them a call. I talked to a lady by the name of Shannon Bauer. She asked me what kind of vehicle I was interested in. I asked her about the ES 350. She explained to me about the vehicles they had in their inventory. She sent me pictures and videos of the vehicles inside and out. I was sold right there. Shannon's professionalism and attentive details to my car buying experience over the Internet was Awesome!We drove to Cleveland, Ohio to pick our Lexus up, which was clean and detailed and waiting for us in the front of the dealership. We drove it back to West Virginia. Anyone who is looking to buy a Lexus should give them a call first or look at their inventory online. You will not regret it. We absolutely love our ES 350 and Thank You Metro Lexus for a truly remarkable vehicle. And a very well deserved Thank You to Shannon Bauer and Tom Gilkeson. Hope to see you guys soon on my next Lexus purchase.
ronniec4/02/2015 02:04:06 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mo Amawi
The car sells itself. All my vehicle have lasted more than 120k. Kudos to the manufactor. This deaslership has no loyalty. I have never gotten them to lower the price. Their prices are always 2k more than others dealer when you compare. I used their service three times and they are always above other dealers. I do like Mo.
Metro Lexus responded to this review
4/16/2015
Hello Ronnie - We are very sorry to hear that you had a negative experience while visiting Metro Lexus. Our pricing is competitive to similar dealerships in the area and we feel we provide good value given our central location, knowledgeable staff and extensive facilities. We regret that this was not your impression. We appreciate your patronage. Our General Sales Manager, Michael Gleydura, can be reached at (216) 201-2115 and would like the opportunity to learn more and discuss what can be done to rectify the situation so we can continue to serve you & your Lexus for years to come.
Nancy3/17/2015 10:00:12 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jack Flynn,Mark Piccolomini
Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyond...Bravo!
DarrenB3/15/2015 03:42:31 PM
3.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jack Flynn
Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Lexus back they agreed to "honor" the price Akron/Canton Lexus had given me to keep my business. I was asked by one of Metro's service advisors if Akron/Canton Lexus was performing the same service because of the price difference, 10K mi service is the same no matter which dealership you use. I'm not as dumb as they think I am. Anyway, if you're reading this call around to other dealerships and get quotes before committing. I'd love to know how much I've overpaid over the years. I'm sure I'd be pretty upset if I knew. There's a reason Metro's dealership is as fancy as it is.
Patti2/11/2015 01:34:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mo Amawi
Chris Johnson and the staff at Lexus are wonderful friendly people. Chris is very professional and a great leader. He knows how to treat a customer. His Sales staff are excellent people and very professional. They followed up after my purchase to make sure I was happy with the vehicle I choose. The Service Department was also very customer friendly. The waiting area is very clean and comfortable. Metro Lexus is the best dealership! It has been a great car buying experience.
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