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Liberty Ford Maple Heights

5500 Warrensville Center RoadMaple Heights, OH 44137
1-877-616-04151-877-616-0415
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Liberty Ford's New Car Selection can't be beat! We are North East Ohio's #1 Ford Auto Group with the best prices, and Experienced knowledgeable sales staff. We have 5 loc ... Read more
Liberty Ford's New Car Selection can't be beat! We are North East Ohio's #1 Ford Auto Group with the best prices, and Experienced knowledgeable sales staff. We have 5 locations to serve you, we are your preferred EV Certified dealer! On-site service and body shop! Guaranteed credit approval! Family owned business with a small town feel! America's largest Ford Dealership with a 160,000 square foot showroom! Over 18 acres of inventory ready for sale! Ask about free delivery within 300 miles!

Why You Should Buy a Used Car From Us

Liberty Ford's New Car Selection can't be beat! We are North East Ohio's #1 Ford Auto Group with the best prices, and Experienced knowledgeable sales staff. We have 5 loc ... Read more
Liberty Ford's New Car Selection can't be beat! We are North East Ohio's #1 Ford Auto Group with the best prices, and Experienced knowledgeable sales staff. We have 5 locations to serve you, we are your preferred EV Certified dealer! On-site service and body shop! Guaranteed credit approval! Family owned business with a small town feel! America's largest Ford Dealership with a 160,000 square foot showroom! Over 18 acres of inventory ready for sale! Ask about free delivery within 300 miles!

Dealer Disclaimer

Excludes tax, title, registration fees and documentary service charge. See dealer for complete details
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 33 
Twila328/25/2016 01:25:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jovan Smiley
Jovan Smiley was very knowledgeable and informative on the vehicle I was interested in. Thank you for making my first car purchase easier. Great job!
JB5/27/2016 01:58:11 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Gary Slepsky
In December of 2014, I purchased a vehicle at Liberty Ford in Maple Heights. With the exception of the salesman disregarding my repeated reminders I had to be at work by a specific time (I was two hours late), the experience was good and I felt the deal I was given and the trade-in value they provided for my vehicle at the time was fair. I provided positive feedback and posted similar reviews elsewhere. Two weeks ago I had a 600 mile round trip to take. Before I left, the My Ford Touch/SYNC system stopped working. Everything related to the SYNC system was gone. Needless to say, I was livid. This was a MAJOR inconvenience. Having done the research, I have come to understand the MFT/SYNC system is quite flawed and often requires replacement of the APIM (Accessory Protocol Interface Module). My vehicle is a 2011 Ford Edge w/ just over 28,000 miles on it. 5/26/16 I brought my vehicle to the dealership, spoke to Gary Slepsky, who I advised the APIM more than likely needs to be replaced and they or Ford need to help me out with this, warranty included or not, as this is a well known, well documented manufacturing defect. This is not related to wear and tear and I did nothing to cause the system to malfunction. Over three hours later and charging me $140.00, Gary told me exactly what I already knew. The APIM needs to be replaced and of course, it was a part they did not stock. He instructed me he gave a case number to Ford and he would be in touch. I was provided no time frame, no estimation of cost in the event Ford is not willing to help me, no empathy or understanding of how incredibly frustrating this is, he was dismissive and it was a very cold experience. There was no ownership of the situation, instead he immediately told me there is nothing he can do, it was up to Ford. I left the dealership feeling he or anyone else did not care about me or my situation. Still no response and I am left hanging to wonder what the outcome will be. I will be happy to retract any negative reviews if the outcome is fair, but this was an awful customer service experience and I am starting to regret my buying decision.
Happy475/13/2016 09:43:48 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Walt Bailey
My salesman Walt was the best. Walt help me with my trade in and was able to get me into a new car. The other guy he worked with was great also. They both worked very hard to get me approved and I am truly thankful for such great service. Great place to shop for a car.
Happy474/19/2016 07:43:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Walt Bailey
My salesman Walt was the best him and the other financial guy was the best ever. I will send any and everyone to the dealership.
Flex20164/14/2016 08:17:00 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bill, Chad, Jim, Greg
My experince from the time Bill Claypool in Service introduced me to Chad, Sales Manager & Chad introduced me to Jim O, my Sales Rep was wonderful. Greg Davis, Business Manager explained all the details of the financing
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Liberty Ford Maple Heights : Maple Heights, OH 44137 Car Dealership, and Auto Financing - Autotrader