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Serpentini Chevrolet Strongsville

15303 Royalton RdStrongsville, OH 44136
1-888-673-20681-888-673-2068
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

**NEW CAR PRICE MATCH**WE WILL MATCH OR BEAT ANY NEW CAR PRICE QUOTE**

Why You Should Buy a Used Car From Us

**CALL US TOLL FREE 1-888-214-8830** THE VEHICLE YOU ARE LOOKING AT IS ONLY ONE OF 550 USED CARS, TRUCKS, AND SUV'S IN OUR 3 STORE INVENTORY.**IF WE DON'T HAVE IT WE'LL ... Read more
**CALL US TOLL FREE 1-888-214-8830** THE VEHICLE YOU ARE LOOKING AT IS ONLY ONE OF 550 USED CARS, TRUCKS, AND SUV'S IN OUR 3 STORE INVENTORY.**IF WE DON'T HAVE IT WE'LL GET IT! Our commitment to customer service is second to none.

Languages Spoken

  • Español
  • Polski

Dealer Disclaimer

Not responsible for any typographical errors on price or vehicle equipment. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emis ... Read more
Not responsible for any typographical errors on price or vehicle equipment. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 177 
Matt16746/16/2015 11:45:54 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike DiDomenico
Been looking for a particular vehicle for awhile when one popped up on Serpentini website. Went the next day to check it out and ended up trading my vehicle in for it that day. My salesman was more than accommodating. He worked with me for quite awhile to make a deal that worked well for both parties. The entire experience as a whole was professional and very pleasant. I would recommend to anyone looking for a vehicle, new or used, to visit Serpentini of Strongsville.
oq015/30/2015 01:23:58 AM
3.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Chris Klein
Let me start by saying if I didn't like the particular car I purchased as much as I do, I would have never purchased it here. I went in on a Monday evening to look at the car. Chris K. was good to chat with. I decided that I liked the car and wanted to talk numbers. They presented me with payments that assumed insane interest rates despite the fact that I have excellent credit. When I asked Chris about the rates that were being assumed, he could not tell me what they were. He kept saying they would have to "submit" it for me to get a rate. More on that later... The price on the car was good, but the interest rates were so insane that I could not justify paying their asking price if I were to finance through Serpentini. I pushed on asking about the interest rates and I kept getting nonsense like "don't worry about the interest rate, if you like the car, the interest rate will work itself out." Ok, so Serpentini's interest rates were not competitive. We moved on to talking about trade in. They offered me several thousand below what the KBB trade in value was for my car in FAIR condition. Granted, my car was in need of a detail, but otherwise, cosmetically and mechanically, was in good to excellent condition. The combination of the insane interest rates and the lowball trade in offer was enough to make me walk despite having made a two hour drive there. I called my bank the next day and got an excellent rate, so I decided to follow up with Chris to talk about the car. After speaking to him and telling him that I was going to finance through my bank, he told me that if I financed through Serpentini, I could get a better rate. I asked him what the rate would be, and he couldn't tell me. I decided to go with my bank because I didn't want to deal with the Serpentini run around. I got a message from Nate in finance about better rates, and I gave him a call back. The rates were in fact better than what my bank was offering me. I told him that I would go with those rates if there were no additional hard inquiries made on my credit report. He said there would not be any additional inquiries made and that I was pre-approved for these rates. Pre-approved? Just one day ago, I was told that no one at Serpentini could tell me the rates I qualified for. Annoyingly, a week after purchasing the car, I looked at my credit report, and there were two inquiries made related to the car financing after I decided to go with financing through Serpentini. Finally, the day to pick up the car arrived. I made the drive up from Columbus and sat down to do paperwork. I felt that the gentleman in finance was very push with extras, i.e., warranties, tire hazard insurance, etc. I was annoyed about being questioned about whether I was not interested in these extras because I could not afford them. A dealer that does the volume of Serpentini should be above sales tactics like that. There was some confusion about how much I would be putting down, and when I asked to increase the amount I would be putting down that day, I got some pushback from him. He said he told people to include the extra they wanted to put down with their first payment. Why would he tell people to do that? Why would people interest on a larger balance when they can just pay more now? After the paperwork was completed, I had to wait forever to get my keys. My salesman was too busy to come over and chat after the transaction had been completed. He came to shake my hand and thank me for my business, and that was about it. After he walked away, I waited 15 or so minutes until another gentleman gave me my keys, and off I went. A final note: The Carfax report for this vehicle showed that Serpentini had replaced the windshield on this vehicle. When I took it into the dealership to have some warranty work done, I was told that the windshield was replaced with a non-OEM windshield, and as a result, the rain sensing wiper feature would not work. This is something I wish Serpentini would have disclosed.
jimc08025/05/2015 07:29:31 PM
4.7
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Nate Gault,Matt Minyard,Keith Kinnan
Nate and the mgmt and service. Good group of people to work with.. I am a repeat customer and will continue to be!! Thanks guys
Jesusgirldora1354/23/2015 10:21:02 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ryan Vandeweerd
Ryan Van De Weerd in sales and leasing was wonderful to me. My daughter had recommended this dealership to me. He was great! Thank you!
Cheryl T3/10/2015 08:49:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mario Tibaldi,Derek Guizzotti
I visited Serpentini on a Saturday and in 2 days Derek and Mario got me a beautiful new ride! My experience was unforgettable. Thank you Serpentini!
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