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Serpentini Chevrolet Strongsville

15303 Royalton RdStrongsville, OH 44136
1-888-673-20681-888-673-2068
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

**NEW CAR PRICE MATCH**WE WILL MATCH OR BEAT ANY NEW CAR PRICE QUOTE**

Why You Should Buy a Used Car From Us

**CALL US TOLL FREE 1-888-214-8830** THE VEHICLE YOU ARE LOOKING AT IS ONLY ONE OF 550 USED CARS, TRUCKS, AND SUV'S IN OUR 3 STORE INVENTORY.**IF WE DON'T HAVE IT WE'LL ... Read more
**CALL US TOLL FREE 1-888-214-8830** THE VEHICLE YOU ARE LOOKING AT IS ONLY ONE OF 550 USED CARS, TRUCKS, AND SUV'S IN OUR 3 STORE INVENTORY.**IF WE DON'T HAVE IT WE'LL GET IT! Our commitment to customer service is second to none.

Languages Spoken

  • Español
  • Polski

Dealer Disclaimer

Not responsible for any typographical errors on price or vehicle equipment. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emis ... Read more
Not responsible for any typographical errors on price or vehicle equipment. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 4.0
    Quality Of Work
  • 4.1
    Friendliness
  • 3.7
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 190 
ksas5/29/2016 12:49:40 AM
4.5
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:troy Arthur
I went to the dealership last week and selected a car. Since I am detail oriented, it was a selection process. This guy helped me every step of the way. He was not impatient, It was more like shopping with a friend. Today he stood outside in the 90 degree heat while I checked over the car, again. He was not pushy, he did not hound me with phone calls, yet, he was very helpful and responsive when I needed answers.
Deceived5/24/2016 08:32:49 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Willis Tabron
My experience began last month when I received an email stating I was pre-approved. When I arrived a young salesman (David Fontenez) approached my husband & I. I told him I was pre-approved . I gave him a list of approx. 7 types of cars that I was interested in. He proceeded to work with Willis Tabron (Finance Mgr) regarding how much car I qualified for. No one paid any attention to list I provided. It was like Abbott & Costello & who's on first. By this time, Willis attempted to shove two cars at me...a cheap Chevy Captiva & a Chevy Equinox, which neither was on my list of cars I wanted. Willis suggested we test drive the Equinox. By this time its late in the day & getting dark. I decided that we'd test drive the Equinox. My husband thought he heard a noise, so we decided against the car. I told David (Fontenez) the next morning that I didn't think we would get the Equinox. I told him that I didn't like the way Willis was talking to us & that in Willis's attempt to get us in something, no matter what...he didn't care what we wanted. I told David to find another finance person for us to work with no matter how long the car search took because I had two vehicles & wasn't in a rush. Three weeks go by & after seeing that the Equinox price was reduced $1100. I called David back & told him to get the numbers together. David didn't know who I was, so he couldn't possibly be working on any other vehicles for me based on the list of cars that I'd given him. David said that I'd have to bring my vehicle back in so that they could re-evaluate it because it had been a while, so that they could check the mileage again, which made no sense. My husband didn't want to go because he said he smelled some bull cooking. I convinced to go back to the dealership with me. I was told by David to come at 9:15 am on Saturday. We get there & David called off sick....met with Brandon McCray. Brandon got dragged in at the end without any knowledge of any prior conversations previously discussed with David & Willis. Willis steered the entire process from the beginning. Even after I told David I didn't want to deal with Willis ever again...who do you think was calculating figures on my potential deal....Willis! Remember Willis is the one that suggested we test drive the Equinox because I qualified for it based on the payment range I wanted to maintain. At Brandon's suggestion, we test drove the vehicle again, per Brandon "to make sure it was running okay". At 1:00 in the afternoon, we're still at Serpentini. The next thing I know, they're speaking about a $500 down payment, payments of close to $600 month, for the same vehicle that Willis Tabron said I qualified for at $400 month. I don't know where they found Willis at but they need to send him packing to learn his craft. The next clown that entered the ring was Don Nicol (Mgr). He said I was trying to buy too much car based on my credit. I told him that Willis was the one that basically said I qualified for the Equinox. Don joked about it as though to patronize me & said he got on Willis about it. Don offered me to look at the web site & pick out something cheap. By this time, it's late afternoon. I told Don to find my car keys....I wanted to leave. He said he "let" me leave. It was a bait & switch type of operation & the final call was the rope a dope type ending. I'm 57 years old & have bought numerous cars through-out my life & have never ever experienced such a fiasco as this. I've never been treated so poorly, humiliated & lied to so badly as Serpentini did, out of all the car buying experiences I've had before. I will never ever do business with any Serpentini dealership again. Nor do I suggest anybody else deal with Serpentini. The owner in the commercial needs to pay closer attention to who's representing him at his dealerships. The type of service he's presenting at his dealership is certainly not a "Proud American". If that's the case, American has gone to xxxx in a handbag. I felt so bad when I left, all I could do was fight back the tears but shed a few when I got in my car. The good news is I went to Ganley Chevrolet on Brookpark & was hooked up with a brand new 2016 Equinox with 13 miles on it within the payment I wanted! Ganley treated me like a queen. Everyone I met & dealt with was exceptional!
cosmo4/26/2016 02:22:41 PM
5.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:kerra o neill...sales
I bought this from Kerra O neill a great sales person who helped me get in the truck i needed then when i did have a problem she made an appointment for me the next day and Keith Kinnan took over couple hrs later i was out the door with no problems Thanks guys great job. second car from serpentini and won t be my last...Ron Costantino
don4/24/2016 06:37:08 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Joe Battaglia
Joe Battaglia was rude, discourteous, and ill-mannered. He also has a habit of adding maintenance services that are not required. I have been a life-long Chevrolet customer, but my experience with Mr. Battaglia will keep me from buying another Chevy.
LittleT4/24/2016 12:44:16 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Don Nicol,Brandon McCray
I was working with a man named Brandon and he was awesome! The first thing he did was sit and had a conversation about what I was looking for, any favorite car and what I was looking to pay a month. With not so great credit I figured that it would be very hard to get a good monthly payments but Brandon was such a sweetheart and went truly above and beyond to make me happy! I can't thank him and the sales manager (Don) enough!
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Serpentini Chevrolet Strongsville : Strongsville, OH 44136 Car Dealership, and Auto Financing - Autotrader