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Serpentini Chevrolet Strongsville

15303 Royalton RdStrongsville, OH 44136
1-888-673-20681-888-673-2068
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

**NEW CAR PRICE MATCH**WE WILL MATCH OR BEAT ANY NEW CAR PRICE QUOTE**

Why You Should Buy a Used Car From Us

**CALL US TOLL FREE 1-888-214-8830** THE VEHICLE YOU ARE LOOKING AT IS ONLY ONE OF 550 USED CARS, TRUCKS, AND SUV'S IN OUR 3 STORE INVENTORY.**IF WE DON'T HAVE IT WE'LL ... Read more
**CALL US TOLL FREE 1-888-214-8830** THE VEHICLE YOU ARE LOOKING AT IS ONLY ONE OF 550 USED CARS, TRUCKS, AND SUV'S IN OUR 3 STORE INVENTORY.**IF WE DON'T HAVE IT WE'LL GET IT! Our commitment to customer service is second to none.

Languages Spoken

  • Español
  • Polski

Dealer Disclaimer

Not responsible for any typographical errors on price or vehicle equipment. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emis ... Read more
Not responsible for any typographical errors on price or vehicle equipment. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.3
    Quality Of Work
  • 4.3
    Friendliness
  • 4.0
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 188 
cosmo4/26/2016 02:22:41 PM
5.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:kerra o neill...sales
I bought this from Kerra O neill a great sales person who helped me get in the truck i needed then when i did have a problem she made an appointment for me the next day and Keith Kinnan took over couple hrs later i was out the door with no problems Thanks guys great job. second car from serpentini and won t be my last...Ron Costantino
don4/24/2016 06:37:08 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Joe Battaglia
Joe Battaglia was rude, discourteous, and ill-mannered. He also has a habit of adding maintenance services that are not required. I have been a life-long Chevrolet customer, but my experience with Mr. Battaglia will keep me from buying another Chevy.
LittleT4/24/2016 12:44:16 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Don Nicol,Brandon McCray
I was working with a man named Brandon and he was awesome! The first thing he did was sit and had a conversation about what I was looking for, any favorite car and what I was looking to pay a month. With not so great credit I figured that it would be very hard to get a good monthly payments but Brandon was such a sweetheart and went truly above and beyond to make me happy! I can't thank him and the sales manager (Don) enough!
UnhappyRich4/18/2016 04:33:06 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Matt, one of ther managers on site!
I have heard from locals about the practices of Sepentini in Strongsville but decided to try their service out. He refused (service writer) to take care of my warranty work. I asked to see a manager & he wanted to know why? Acting Service Manger, irritated already so I said I came in to complain to him about the way his writer talked & treated me. He said I already told him to tell you to take it back to the selling dealership. He & his acting manager for the day told me & my car to get off his property. I wonder if Mr Serpentini knows that he doesn't own the property anymore? After a few choice words I was leaving until I decided to tell the General Manager. Matt was very polite & said he would follow up on Monday when the Service director get back. Regardless of how this works out-Do yourself a favor & go elsewhere to another Chevy dealer
buyer4/12/2016 07:26:40 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:willis tabron
Unfortunately, this has been the worst buying experience we have ever encountered. We were mislead and disrespected nearly every step of the way. It started with our first visit to Serpentini Chevrolet in Strongsville where we met with Jon Kostandaras. While friendly and courteous, Jon refused to answer our questions via email, instead insisting we come to the dealership for the answers. A week or so later, we stopped by the Serpentini Chevrolet to meet with Samantha Shemple, who followed up on a Kelley Blue Book offer to buy our car. Unfortunately, even though we mentioned this when we arrived, no one went to get her and we were redirected to Josh Channell, who initially seemed interested in helping us find a vehicle. Unfortunately, this took a turn for the worse after we became a more interested in a vehicle. We were at the dealership with our young children and repeatedly mentioned that we needed to leave soon because it was getting late. Josh, and the gentleman he introduced as his manager, Willis Tabron, wouldn’t let up. They refused to offer us the amount for our vehicle even though Samantha Shemple said, “This is the minimal price that is offered and we may be willing to pay you more for your vehicle. We are very serious about buying your vehicle TODAY!” The only good to come out of this meeting was that we had tentatively agreed to a price, pending additional information I was to call about the next day. After calling Josh the next day and unable to come up with the information, Josh checked with “my manager” and assured me that we could proceed with the deal and to come back to the dealership that afternoon. Before we ended the call, I confirmed two things with Josh, 1. That the deal would proceed according to the tentative price offered the day before and 2. That all numbers would be fully explained to me prior to proceeding any further. I also asked that we proceed with the transaction in a timely manner. We set a time of 4pm on Friday, March 25th. When we arrived at our set time we were greeted by a 30 minute delay. When Josh finally met with us, he said the paperwork was being worked on. I reminded him of our conversation earlier that day about the price and explanation of the numbers and he said we’d discuss it soon and walked away. After another 30-40 minute wait, Josh told us the finance manager, Kara Lee Rundle, was ready to discuss everything with us. After being introduced to her, she said she had nothing to do with the pricing, nor explanation of the numbers and that it was already written up. The price was over $2,200 more than our agreement! Further, Ms. Rundle boasted about how much business Serpentini Chevrolet did with the finance companies and, basically, that we were just a number. She also told us she was on the phone with the finance company for 20 minutes trying to get us a top finance rating. Since I have an 817 credit rating, I can’t comprehend why she had to work so hard at it. I also would assume this call to the finance company would fall under her job responsibility. So, in essence she was bragging to us that she was doing her job! At this point, after being lied to and disrespected by virtually everyone from Serpentini Chevrolet, the prospective joy that should come with bringing home a new vehicle was ruined. My wife and I were totally disappointed, our kids were crying and we should have turned and walked away at that point. Josh told us he was disappointed we felt that way and would do anything to get a “completely satisfied” grade on his survey. I explained that he probably should have thought of that before he lied to and disrespected us. He further insulted us by offering us a free oil change in return for a “completely satisfied” grade! The next step in the process was with Terry who was responsible for reviewing the operation of the vehicle. Although I felt she did an inadequate job at this, I couldn’t tell because she had a strong odor of smoke and cheap perfume and I was more concerned of her smelling up my new car than anything she had to say about the vehicle. After leaving the dealership, there was no follow up or apology from any of Serpentini Chevrolet’s representatives. In fact, the only correspondence was from Josh Channell who texted that our trade in was to be wholesaled. I waited over two weeks to complete this survey in hopes that someone from Serpentini Chevrolet would contact us to apologize and try to offer compensation or at least an explanation for their actions. The silence coming from Serpentini Chevrolet was deafening to us and solidifies our feelings on this dealership. In our employment we interact with many people each day in Serpentini Chevrolet’s demographics and will make it a point to relay our experience to anyone in the market for a vehicle.
Serpentini Chevrolet of Strongsville responded to this review
5/03/2016
Thank you for your feedback. Our original negotiations were contingent upon you qualifying for employee pricing through a family member. Even after it turned out you were unable to provide us with an employee discount, we honored the employee price we had given you. Perhaps this was not explained properly to you. As far as your trade in goes, it did not pass our service inspection so we sold it at a wholesale price to a different dealership and did not lowball you to make a profit on it. We also provided all all-weather floormats to you at no additonal cost. In addition to the abovementioned items, Josh exchanged multiple text messages with your wife during the first week of April, all of which were friendly and in which she thanked him for his help. So, while we recognize that we clearly have some room for improvement, there was a lot of information left out of this review. You saved thousands of dollars on your vehicle and Josh has been in contact with your wife as recently as 4-6-2016. Thank you for your feedback, as well as your business. It does help us to highlight areas in which we can improve.
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Serpentini Chevrolet Strongsville : Strongsville, OH 44136 Car Dealership, and Auto Financing - Autotrader