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Prestige Auto Mall

1559 State RdCuyahoga Falls, OH 44223
1-888-322-90661-888-322-9066
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Services and Amenities

  • Service Centers
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Prestige Auto Mall is dedicated to offering genuine customer care. Our prices are always below any book value you may find. We strongly believe in giving the client what ... Read more
Prestige Auto Mall is dedicated to offering genuine customer care. Our prices are always below any book value you may find. We strongly believe in giving the client what they deserve a quality vehicle at a fair price. Call today or stop in for a test drive and mention you saw us on AutoTrader.com!

Why You Should Buy a Used Car From Us

Prestige Auto Mall is dedicated to offering genuine customer care. Our prices are always below any book value you may find. We strongly believe in giving the client what ... Read more
Prestige Auto Mall is dedicated to offering genuine customer care. Our prices are always below any book value you may find. We strongly believe in giving the client what they deserve a quality vehicle at a fair price. Stop in and Take Advantage of the Whole Sale Pricing!! Buy like a Dealer and Save Thousands! Call today or stop in for a test drive and mention you saw us on AutoTrader.com!

Languages Spoken

  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.3
    Quality Of Work
  • 3.6
    Friendliness
  • 3.7
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 7 
shawnstewart9/17/2014 10:22:26 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:John Range ,John Range ,Mike Avagimyan
car water pump went out 10 days after owning the car lot promised to take care of it now john range never answers my calls
Prestige Auto Mall responded to this review
9/25/2014
In response to the above complaint, Prestige Auto Mall bought and paid for the parts for the repair , we sent the parts to the customer. We are currently helping the customer look for a place in his area to fix the vehicle since its to far for the customer to drive. We appreciate Shawn Stewart's patience in this matter.
Dave and Stacy8/07/2014 11:42:26 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jim Priebe
For 21 yrs we have been a 2 car family & have purchased vehicles and have had serviced from multiple dealerships, always leaving feeling just "okay" about it until our most recent car purchase from Prestige Auto Mall on State St. In Cuyahoga Falls. Everyone was super friendly and bent over backwards to make sure we were more than pleased with our new purchase. There were a few things I wanted fixed, which they truly didnt have to do, but Jim the service manager went above and beyond to resolve any issues I was having. He took excellent care of us! John was the gentleman that greeted us and helped us with our paperwork, he as well went above and beyond to make our experience an excellent one. We never have to look anywhere else to purchase another car as we will without hesitation go back to Prestige!
Prestige Auto Mall responded to this review
8/22/2014
We would like to thank you both Dave and Stacy for the positive feedback, your feedback is important to us. We are always looking for new techniques and procedures to better our business flow. It was our pleasure to have the opportunity to assist you with the car buying experience. We look forward to seeing you in the future when your ready for another vehicle. In the meantime if you have any issues or concerns please don't hesitate to contact us. Thank You for your business Dave and Stacy. Kind Regards.
iriagbonse5/24/2014 02:42:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Christian Mendez
Christian Mendez made buying our father's 100 years birthday gift a delight for my sister and me. When we shared with him that we were shopping for a car to present to our father on his 100 years birthday, he left no stone unturned to assist us choose the best car for a very precious father and a car that was within our budget. He was always courteous and friendly, and demonstrated professionalism that is exemplary. When we had to go above our pre-determined budget, his expertise in the auto business and the confidence he displayed made us feel good about spending more money. Mr. Mendez was always available and returned our calls. Therefore, we had prompt answers to all our questions and had all the information we needed to make our decision. Mr. Mendez is definitely in the right profession. He has a way of winning your confidence, and making you feel comfortable doing business with him and with Prestige Auto Mall. I wish every car salesman is like Mr. Mendez. I will most definitely recommend Mr. Mendez and Prestige Auto Mall to my friends. When next I need to purchase a car, Mr. Mendez and Prestige Auto Mall will of course be my first choice and point of call. Bravo and more grease to your elbow Christian!
Prestige Auto Mall responded to this review
6/24/2014
We greatly appreciate your business, and we hope your father enjoyed his gift.
veradamist5/15/2014 06:50:12 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Carlos Mejia (I think he tried to help, but no one else would cooperate)
I wish that I had checked Prestige Auto Mall's Better Business Bureau rating before my son bought a car from them. Then I would have known that they already had 18 complaints filed against them in the past three years, and we would have stayed away. My 17-year-old son spent all of his money on his first car, and as soon as he brought it home, it leaked oil all over our driveway. I brought it back to Prestige (a 2 1/2-hour round-trip drive). They had it for four days and told me that it hadn't leaked a drop of oil and they could find nothing wrong with it. I made another 2 1/2-hour round-trip drive to bring it home. I pulled into the driveway and looked underneath, and it was leaking oil. I called Prestige, and they told me that I could take it to a local service center and the warranty that we had purchased from them would cover the repair. It didn't. We paid for the repair ourselves. A few days later, the car started to sound funny. We brought it back to the local repair center and learned that the engine was ruined. Prestige had replaced the fuel pump before my son brought the car home for the first time, but they hadn't replaced the cam shaft. The new fuel pump and old cam shaft didn't match up well, and this ruined the cam shaft, cylinder head, and other parts. The bill came to $3,000, and the warranty company would cover only $1,500. I called Prestige to ask them to pay for part of the repairs, since they had sold my son a car with a bad engine. I left many messages over a period of several days before I could finally get someone to speak with me. Over the next two weeks, I called many times. They alternated between blaming the service center that diagnosed the problem, blaming me for bringing it to that service center, and blaming my son. They finally agreed to pay for a portion of the bill, but then they changed their minds. They claimed that my son had put too many miles on the car after he bought it. Many of those miles came from driving the car back and forth to Prestige to try to get them to fix the problem. The rest were highway miles. My son was able to drive the car only a few days, so it's amazing to me that Prestige would try to blame him for causing the problems that they created themselves. I just filed complaint #19 against Prestige Auto Mall with the Better Business Bureau. Stay away from this dealership, so you won't have to file #20.
Prestige Auto Mall responded to this review
6/24/2014
We are doing everything thing that we can to meet Mr. and Mrs. Adams needs here at Prestige Auto Mall. We apologize greatly for all of the inconvenience that they have gone through. When the vehicle was purchased from a Pennsylvania Auction on March 4, 2014 it went through a full inspection before we purchased it, there were no announcements stating that anything was wrong with the vehicle. Also when the vehicle was brought back to Prestige Auto Mall, from the Pennsylvania Auction it was also serviced, racked and inspected in our service department, before it was sold on March 10, 2014. The vehicle went through 2 full inspections and nothing was found to be wrong with the 2006 Volkswagen Jetta. When the 2006 Volkswagen Jetta was brought back to Prestige Auto Mall after it was purchased from Mr. and Mrs. Adams it was here for a fuel leak which was fixed at Prestige Auto Mall, then the vehicle was sent out to have the high pressure fuel pump installed Prestige Auto Mall never touched the fuel pump. The vehicle was on our rack for a day and half and never leaked one drop of oil. There issue with the oil leak happened after the car had an additional 1680 miles on it, which was told to us by the VW dealership were Mr. and Mrs. Adams took the vehicle . We were also able to get additional funds from the warranty company to help out our customers. Mr. and Mrs. Adams also had the chance to review the Car Fax nothing was reported on the car fax, with any issues with the 2006 Volkswagen Jetta. Mr. Donald Adams was sold the vehicle not his son Donald Adams Jr and signed all of the necessary paper work. Again we apologize. At this time we feel that this matter is closed.
elingherr5/05/2014 01:36:52 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Monica Nemeth
I would like to buy an used car there: 2-3 weeks ago, before we went there, we called the sale person twice, and confirm that 2011 Highlander is available. after we drove 100 miles and got there, they told we the Highlander is sold a couple days ago. then they promised to find a similar SUV for us. But they didn't.
Prestige Auto Mall responded to this review
6/24/2014
Responding to the above report, we do apologize for the misunderstanding but Prestige Auto Mall never had a 2011 Toyota Highlander. We do however have a 2006 Toyota HIghlander if you are still in the market for a vehicle we will be more than happy to serve you. Thank you and have a great day.
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