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Mark Thomas Ford

3098 Elm Rd Ext NECORTLAND, OH 44410-9271
1-855-630-61371-855-630-6137
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Tom Levak's goal was to make his family owned store a place where his customers could buy a vehicle knowing they received the best deal possible and the lowest payment av ... Read more
Tom Levak's goal was to make his family owned store a place where his customers could buy a vehicle knowing they received the best deal possible and the lowest payment available.Thus, that is where the name Home of Mr Low Payment was originally derived and the dealerships reputation as Mr. Low Payment began. Also,Mark Thomas Ford is the 1st Ford dealership in the Mahoning Valley to obtain Ford Motor Company's prestigious Blue Oval Certification award for excellence in customer satisfaction.

Why You Should Buy a Used Car From Us

Tom Levak's goal was to make his family owned store a place where his customers could buy a vehicle knowing they received the best deal possible and the lowest payment av ... Read more
Tom Levak's goal was to make his family owned store a place where his customers could buy a vehicle knowing they received the best deal possible and the lowest payment available.Thus, that is where the name Home of Mr Low Payment was originally derived and the dealerships reputation as Mr. Low Payment began.
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 4.7
    Quality Of Work
  • 4.3
    Friendliness
  • 4.0
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 6 
jrlucas3/29/2014 12:00:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kenny M
I had a great experience at Mark Thomas Ford. Kenny was super helpful, knowledgeable, and personable. He definitely sold me on the Fusion, and he was able to answer all my questions. I would definitely recommend working with Kenny and stopping at Mark Thomas for your next vehicle.
KathyandDave3/16/2014 01:40:38 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Levak Jr., Steve Bott
We'd been shopping for a used car for some time & stopped in at Mark Thomas. From the very 1st visit when we met Tom Jr (our salesman) the whole process here couldn't have gone smoother! Tom Jr. and their finance guy, Steve Bott both went above & beyond for us. It took a little while to find something we really liked (I'm a little picky...lol), but Tom Jr stayed in contact with us the whole time. Even when he thought he'd found the right vehicle for us, unfortunately the timing wasn't perfect, as my fiance had just had surgery. They held the car for us until we could come in. It was perfect! Tom Jr & Steve worked out the best financing & we love our new car!!! I'd recommend them to everyone!
barbaricyulper2/26/2014 11:37:29 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Jr.
I had seen the car I had been looking for on the used portion of their lot, and although my daughter and I were both sick with the stomach flu I didn't want to lose out on the car I'd been searching for - I called first to see if they could pre-approve me for financing before I came in and wasted my time. I explained that I liked the car but did not want to spend a great length of time in the dealership bc my daughter is a one year old - and sick (enough said). Tom really worked with me to see what he could do, was very friendly and was able to get me approved and get my car traded in for the amount I was expecting. I came in, test drove it, and got taken care of right away. Since it had just come on to the lot, the check engine light was on (which they had planned on repairing) and it was due for an oil change. They let me take it anyways and then made arrangements for me to come back with it and got me a rental until the repairs were completed. I had been to several lots and dealt with several people before coming here, and I had honestly lost faith in the chance of having a pleasant car-purchasing experience. I was pleasantly surprised that they were kind, did not play games with me or give me the run around, and legitimately just wanted to help me. And on top of everything else the car is beautiful, it is the best package you can get for the car I was looking at, the mileage was low and they were selling it for under kbb suggested retail value. This is my first time financing a car and I am extremely excited and satisfied with the whole experience.
riccibetts2/08/2014 10:52:56 AM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:bob mines
Went to this dealership about a month ago to look at a truck. Bob came out on his golf cart was extremely rude acted like I was bothering him, wasn't helpful was again rude to my wife and myself didn't want to help when I asked questions he spoke down to us like he was better than us. needless to say I will never by a car from this dealership!!! This isn't the first time ive had problems with trying to by a car from the so called mr low payment!!!!!!
strtjkt11/22/2013 07:24:33 AM
3.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:jim goddard ,, steve bott
I have dealt with this dealer for years, new purchase, service, body shop and have always been pleased with them. The dealership it self isn't pretty but I felt the people made the difference. This all changed on my last experience with them. I have been looking for a used car and finally found one , test drove it late on a Monday and shook the salesman's hand and told him I wanted that car. This was around 8pm and the next late day was Thursday. I told them I would be in after work Thursday to complete the deal. Thursday morning while working I get a call stating the car was sold " sorry " but we have more you could look at. When I tried to complain the spin was put back on me that they couldn't believe I didn't take the car on Monday. The big guy was so sorry and promised to make it up to me, took my phone # and everything. I have since purchased a vehicle at another dealer and I am still waiting for that call from mark Thomas ford. If they had my best interest in mind they would have taken more steps to seal the deal. I trusted them and they say it was my fault the deal went south. REALLY????
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