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Joseph Airport Toyota

1180 West National RdVandalia, OH 45377
1-866-619-75791-866-619-7579
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

CLICK ON THE VEHICLE TO SEE AN ACTUAL PHOTO OF THIS NEW TOYOTA. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is se ... Read more
CLICK ON THE VEHICLE TO SEE AN ACTUAL PHOTO OF THIS NEW TOYOTA. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us TOLL FREE at 866-619-7579 or send us an emai

Why You Should Buy a Used Car From Us

**The YES Plan Warranty for life*Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of t ... Read more
**The YES Plan Warranty for life*Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us TOLL FREE at 866-619-7579 or send us an em

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 3.0
    Quality Of Work
  • 2.8
    Friendliness
  • 2.6
    Overall Experience
  • 3.5
    Price

Dealership Reviews

1 - 5 of 67 
shamby8/27/2014 09:31:33 AM
3.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brandon, Dave (service desk), Darrell F
Our new car sales rep, Eddie was great. We love our 2011 Camry and he went way beyond to get the exact car we wanted. He explained details about any question we asked. Using the Service Dept has not been a good experience. They give us conflicting information, never consistent. We have had our car in for service about 7 times and EVERY time I have asked for it to be washed, it has never happened. The service dept got greasy grime all over the front of my car last visit and I had just washed it myself. We take good care of our car, but they don't do the same. EVERY single time we take it for any problem, there is a charge whether it is warranty or not. They have worked with us on one occasion, but it is a battle every time. The undercoating is flaking off our exhaust system and it looks horrible (we care about our car in every aspect). We were told "that's normal, paint it yourself" and that will be $25 to tell you that. Really??? If I was unable to paint my exhaust system, am I just stuck with the undercoating flaking off because that is normal and I should expect this at 22,000 miles? Again, we care about our car and expect the same from the service department. Service dept. guy told me yesterday that I don't have a 3 year 36,000 mile warranty...really? If you work in the service department, you should know the Toyota warranties. We did have a great experience with service work from Darrel F. He went above and beyond to fix a problem for us. I appreciate his effort, time and attitude in helping us, the customer. :)
troyman658/20/2014 12:12:01 AM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Dave Sarber, Service Dept.
Had very poor experience with having recalls repaired, Had to come back 3 times to get it replaced. It was not the parts it was the person ordering the parts. So I contacted the service manager but he was no help at all. Said he would contact me personally... Never did
toyotaparts4less7/11/2014 05:59:41 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Nathan in parts department
I don't like being cheated. Even a little. I unfortunately tried to make a purchase from toyotaparts4less.com, which is their online parts web site. After they sent me the wrong part, I contacted them. They admitted it was the wrong part, so I (at my expense) sent it back. Now they are claiming I ordered the wrong part number (their web site doesn't even show part numbers) so they will not refund the $8.28 I spent fixing their error. If this is how they do business, I'd suggest you stay as far away as possible. I'll change/remove this post if they come round and admit their mistake. BTW, I've never written a complaint like this for anything before, ever.
lease3hybrid3/05/2014 09:58:37 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dan Zappia
A great, relaxed, no pressure purchasing experience. Very willing to negotiate in good faith. No games, no delays, no padding prices - just down-to-earth great service. Dan Zappia made this experience extremely easy and enjoyable. This is my third lease from this dealer. I strongly recommend Joseph Airport Toyota.
GregH19581/23/2014 08:21:53 PM
4.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:George Beattie
Negotiations started out a little shaky, but ended up pretty decent. Still not completely satisfied with the numbers, but overall not bad. The customer service was exceptional. Mr. Beattie is a pleasant person to work with. He was professional, courteous and patient. He did a great job.
Joseph Airport Toyota responded to this review
1/27/2014
We're glad to hear it! Thank you for taking the time to share your experience! Our customers and their feedback are very important to us here at Joseph Airport Toyota. If you have any additional questions, don't hesitate to give us a call, as we'd be happy to talk through everything with you. Thanks again!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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