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Bob Rohrman Toyota

3900 State Road 26Lafayette, IN 47905
1-888-848-14711-888-848-1471
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more informati ... Read more
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

Why You Should Buy a Used Car From Us

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more informati ... Read more
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

Languages Spoken

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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.7
    Friendliness
  • 4.4
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 34 
Fatigued6/30/2015 07:47:59 PM
3.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:James Hardman, many in Service department
James Hardman in Sales is very helpful, and I would give him a 5 and recommend him to everyone. However, within a few days after purchasing a Certified used vehicle, various issues started becoming apparent. The car was brought in multiple times to have these initial issues addressed or reevaluated, and this continued over a 3 month period which took a great amount of time out of my schedule, Eventually, the car lost part of its headlights, and then the brakes and accelerator were acting strangely (one of these issues had previously been reported to the dealer). Then, after 3 months, the car simply died, and I had it towed to the service department. A policeman who was nearby called for my tow, which I should not have done because it was not pre-authorized by Toyota (my car was in an intersection and needed removal) and, therefore, I was informed that I can not recover the tow cost from Toyota. I was given a rental car, which was appreciated, but the rental had expired license plate tags which added to my increasing anxiety every time I drove it (even though I was informed by Service to have the policeman call Rohrman should I get stopped). The updates I had received from the service department repeatedly stated that they couldn't figure out the issues and added that the computer was not registering identifiable problems. It seemed that the entire car was falling apart. I realize that brand new cars of all makes and models can have issues, and I mention the above history in my decision to trade the car back to Rohrman for a different vehicle. By this time, my getting out of that car had already been mentioned by my salesman to the service department (per the service department). One Rohrman employee referred to my certified car as a likely lemon, and I had already reached the conclusion that I never wanted to be in that car again no matter how many experts looked at it. However, I was not overly impressed with the trade in value. One thousand miles were added in the 3 months I owned it, and the car was repeatedly in the shop. In essence, the amount of depreciation charged me over those 3 months was excessive in light of the time I spent trying to fix so many things with it (multiple employees noticed I had been there frequently). The trade in $ is my only issue. But I accepted the offer due to having lost all faith in the previous car, and I wanted to support the local community and purchase a vehicle made at SIA.
Karen5/08/2015 11:07:58 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Service/Brent
My relationship with Bob Rohrman Toyota began prior to retiring in Lafayette (my home town) from Washington, DC. I initially called the dealership from Virginia and spoke with a knowledgeable and amenable salesperson to advise I was thinking of purchasing a RAV-4 Limited upon my return. I ended up getting it from Alexandria Toyota due to my own impatience. The Lafayette salesperson called me at a later agreed-upon date to see if I was still interested. Instead of indignation, he was kind, and stated to please look him up when I returned to town. He said also to please keep Bob Rohrman in mind for servicing my car and any future needs. This initial professional courtesy impressed me. I just traded in my two-year-old car with Bob Rhorman and my overall experience was very pleasant; it is a pleasure doing business with your company's professional staff. A service person convinced me re: making last week's trade and he introduced me to Brent, a brand new salesman who assisted me in the deal. Although Brent was still learning, he exhibited every quality for becoming a great salesman. He was congenial, helpful, and most of all - 'patient'. These are imperative qualities, especially when dealing with a woman with an attention deficit regarding the deal-making process and technicalities re: cars in general. On a similar note, I recall that a service person from the Bob Rohrman dealership on US 52 helped me when I was assigned to Rome, Italy 8 years ago. Not only did he make arrangements to get me a tire for my Toyota Solara convertible - he actually personally took the tire to the Post Office on South Street to ensure I got it in Rome within days of my request. He said he was glad to help and that it was no problem. I don't recall his name now, but when on home leave several months later, I paid him a visit to thank him and to bring him a little gift. I have no doubt that it is these types of selfless, above-and-beyond actions on the part of all Rohrman personnel that keep your customers coming back again and again. Thanks to all who have assisted me last week - service, financial, 'and' sales - you have a customer for life! Sincerely, Karen Mahlke
Willie74/07/2015 06:46:21 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Corey Arrington Josh Shorter
I bought a used pickup on 10/31/2014. The salesman Corey Arrington said he had personally driven the truck and it looked and rode fine. He said the only problem he could see besides the minor dents and rust was a "cracked Grille". It was delivered to me here in Northern Wisconsin at 11:30PM on 11/11/2014 during a snowstorm. The delivery guy could only get within a mile of my house because of the snow storm. After we rolled it off the trailer because it wouldn't start I had to go back home and get jumper cables to jump start it. On the way home it was found that the speedometer didn't work, the heater and heater blower didn't work, the turn signals didn't work properly, and the check engine and red air bag lights were on. The next morning in the light the "cracked grille" turned out to have been broken off and held on by plastic ties and two bolts. There was also crumpled up metal around the headlight. There was also a gob of wires hanging down by the back bumper with some having bare ends. Car Fax stated that Rohrman had changed the oil on 8/14/2014 the mileage stated then is exactly what is on the odometer as it sits in my yard today. The oil is very dark and degraded either it hadn't been changed or it was driven and the mileage not recorded because the speedometer wasn't working. I talked to the previous owner and she said the speedometer didn't work when they traded it in and that the damage in front was from hitting a deer. The sales manager told me when they get a used vehicle in it goes into the shop for an evaluation. All the problems are ticketed and when the tickets are satisfied it then goes on the lot. This clearly wasn't done with this vehicle. I was told I should have hired somebody to inspect the vehicle before I bought it. They had the truck priced in the "excellent condition" range and knew that any inspection would have led to no sale at that price. They say since I bought "as is" that exempts them. That is not true as there is an implied warranty of merchantability. They are also obligated under Indiana law to disclose what is obvious and I quote the court case: When a buyer makes inquiries about the condition, qualities or characteristics of the property, it becomes incumbent upon the seller to fully declare any and all problems associated with the subject of the inquiry." I have filed claims with the FBI and the FTC for interstate wire fraud. This was a Chevrolet but I am going to have to select Toyota to get this posted.
Bob Rohrman Toyota/Scion responded to this review
4/20/2015
The truck has been parked beside my garage since the day after it was delivered. Friday, April 17, 2015 when I walked by it something seemed different so I went closer. There are now big patches of some type of coating actually washing off the vehicle. Around the passenger door, both front fenders and a smaller patch by the drivers door so far. There are other patches starting. Underneath this coating the paint is dull and rough looking, I have never in my life seen anything like it.
Gretchen Gobble 4/03/2015 04:59:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Rainford, Tyler, Trey Rohrman
From my salesman Larry Rainford, to the detailer Tyler, to the General Manager Trey Rohrman...every bit of my experience was perfect. The new design of the Camry is totally cool. I have bought 3 Tacoma's, 2 4-Runners and now my Camry all from Larry Rainford at Bob Rohrman Toyota. I told Larry a long time ago, when I get to be older, I want a Camry. AND I AM SO HAPPY THE TIMING WAS PERFECT FOR ME TO GET THE NEW DESIGNED CAMRY!!!!! Sincerely, Gretchen Gobble
tom20134/01/2015 05:29:37 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Evans, Bob Service area
Worked with Chris Evans on a trade up from my 07 Prius to at 2013. Chris was wonderful to work with. Had all service work done at this dealer on 07 Prius. Very good, always had great service. Bob in serrvice set up worked well explaining what was done or needed on 07 Prius. I'll be using this deal for all work on my new 2013 Prius.
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