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Royal South Toyota Scion

3115 S. Walnut StreetBloomington, IN 47401-7380
1-877-888-70491-877-888-7049
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Come visit us at Royal South, where you GO SOUTH, LEAVE HAPPY! We are consistently number one based on 2011 Central Indiana Customer SATISFACTION INDEX score. All custo ... Read more
Come visit us at Royal South, where you GO SOUTH, LEAVE HAPPY! We are consistently number one based on 2011 Central Indiana Customer SATISFACTION INDEX score. All customers who purchase a vehicle from us get a FREE CAR WASH every Saturday, for the LIFE OF THE VEHICLE!!

Why You Should Buy a Used Car From Us

We are one of Bloomington's TOP-Volume used car stores. Visit any used car lot then compare the cars you see to ours. You will notice a difference. We have been in bus ... Read more
We are one of Bloomington's TOP-Volume used car stores. Visit any used car lot then compare the cars you see to ours. You will notice a difference. We have been in busines for almost 30 years and our management team has been in place for many years. We have hundreds of customers who have bought several cars from us and won't shop anywhere else. Come see the difference Royal Toyota Scion can make in your car buying experience. Thank you.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.3
    Friendliness
  • 4.3
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 48 
lehams12/16/2014 08:11:45 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mark
This is the first time I’ve EVER provided negative feedback to ANY company! I felt the need to do so because I really don’t want this to happen to someone else. I purchased a “certified” pre-owned Ford F-150 Lariat about 6 months ago. I live 4 hours from Royal South Toyota and thought that buying a “certified” pre-owned vehicle with 40k miles from a reputable dealer, what could go wrong, right?!… A LOT!! Everything was shined up when I made the long drive out to get it. It wasn’t until a week later when the deodorizer that they sprayed in the interior wore off and there was a strong, musty smell in the cab that would not go away. I took it in to my local Ford dealership to investigate the smell and they found perforated rust and holes on the bottom of both sides of the cab. This required two new rear quarter panels to be installed (around $7000) which was luckily covered by Ford’s 5 year rust warranty. When I called Royal South, all I got was a “sorry about your luck.” When I got my truck out of the body shop a month and a half later I realized the blender motor for the heating system was not working. This was the first time the heat was ever used sense I’ve owned it. I drove it directly back to Ford and $1,400 and a week later, they put a new motor in (not covered by warranty). At this point I was pretty fed up, I’ve only driven this truck four out of the six months I’ve owned it and put only 4,000 very expensive miles on it! I traded it in for a new truck at my local Ford dealership. After the loss of trade in, taxes, rental car, repairs and not to mention all of my trouble, dealing with Royal South cost me about $6,000-$7,000. It would have been $14,000 if Ford didn’t cover the rust! Don’t make the same mistake! To his credit, I did call Mark Zacharias, customer relations manager at Royal South. I wanted to give him a chance to give me an explanation before I posted this review. He said that there was no excuse of why this should have happened, especially on a “certified” vehicle! Mark was very courteous and apologetic and he said that he would have the pre-owned car manager, Andy Long, call me and he assured me that they’d get to the bottom of it. That was three weeks ago and I have still not received a call or explanation. So, as promised, here is my review. Long story short…DO NOT BUY FROM ROYAL SOUTH!
hhughes1612/16/2014 04:07:38 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Tillet
I was a first time buyer and i did my research before hand. My salesman was straight forward from the beginning and did not try to sell me anything i didn't want. He was quick to reply to all my email while i had to wait for hours for the other dealers. He went out of his way to get me the color of my car. I even drove an hour out of my way to get the car from them instead of a dealership around the corner of my house.
kelspier11/12/2014 12:33:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kris Todd
I recently got my 2011 Toyota RAV 4 back from the Royal South Collision Center, and I am incredibly impressed with the customer service I received, as well as the repairs on my vehicle. My car was damaged in a parking lot, and I was a little unsure of the process involved with filing a claim through the responsible party's insurance. Kris Todd was knowledgeable, patient, thorough, helpful, and great about keeping in touch with me through the repair process. He helped me file a claim with the responsible party's insurance and coached me over the phone as I was describing the car damage to the insurer. He contacted the rental car agency and had them come pick me up the day I left my car with Royal South. He walked me through the timeline of having the repairs done on my car. He also called me early in the day yesterday and alerted me that my car would be ready for me by the end of the day, which gave me plenty of time to make plans to get over there at 5:00pm. I would absolutely return here if I needed car repairs! I have also had equally pleasing experiences with routine maintenance done on my car in the service department. I can tell Royal South really prides itself on great customer service and convenience--for a single mom who is run ragged more often than not, that's something I really appreciated! Thanks, Royal South!
drdokman5/17/2014 08:08:00 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Andy Long (SM) and Larry Mullinix (Sales)
Royal Toyota staff was willing to deal. Shopped for a Rav4 electronically and this dealership (Andy Long) did not hesitant to provide their best no-nonsense quote to me via email. Andy played no games and was forthright. Not too pushy. Their price quote ended up being the lowest and they went out of their way to do a deal with me. Dealt entirely with Andy Long via email and in the end via phone. Everything was as discussed at delivery. Delivery of the car was fast and smooth. No hiccups or other surprises in the finance office. Everyone I dealt with appeared to have high character. I feel strongly I got a fair deal and I was treated well. I would not hesitant to try and deal with them. They like to move cars off their lot.
chandarmk4/16/2014 01:48:44 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Parts department
I bought an item from service department due to miscommunication they shipped the wrong item. Initially they offered to exchange the item but they later refused to exchange it and I have been charged for the shipping fee. If you looking for return of the parts for any reason please be careful.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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