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Lexus of Merrillville

3957 U.S. 30 HighwayMerrillville, IN 46410
1-866-838-80041-866-838-8004
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Customization
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new ... Read more
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Why You Should Buy a Used Car From Us

We are the premier luxury import dealer in northwest Indiana and are a family owned dealership. We take extra care to make sure our cars match the description of our ads ... Read more
We are the premier luxury import dealer in northwest Indiana and are a family owned dealership. We take extra care to make sure our cars match the description of our ads and that the prices reflect the quality and value of each vehicle. No auto on the lot is being sold with known structural damage. Most of our cars have a remaining factory warranty still in effect. Many pre-owned Lexus autos are certified cars. An extended service contract is offered on every car, truck and SUV.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.8
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 144 
ColtsFanInBearsLand5/05/2015 11:26:29 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Rick Coven,Bill Parish
As a remote buyer, I worked with Bill Parrish first over the phone and then in person to find and close a deal on one of the less common CPO 2013 ES 350 models. I appreciated Bill's understanding of the remote buyer's needs. He was straightforward and professional both over the phone and then in person. More importantly the negotiation process was largely devoid of the drama that is present in most show rooms that I have been in before. I would say that the competition up near Chicago helps the customer, which makes for better initial pricing and lower overall sale prices, compared to my area in Central Indiana. Bill and Rick were great in the delivery process and follow-up after the sale; we hadr one small outstanding item. I was very satisfied, and I think I got a great car at a fair price. Most importantly we made my wife happy.
NSovinski3/18/2015 04:40:23 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Darryl Jones
We bought a pre-owned 2007 Ford Explorer Eddie Bauer in October 2014....5 months ago. Since then, we have replaced 4 ignition coils, which we were hoping would be the end of our problems for a decent amount of time. Well, my wife was driving home 2 days ago, and here we go again. Engine is overheating so she pulls over and there is fluid all over the ground. Had the xx towed to a local Ford dealership and just received the quote of $2600+ to replace the radiator coolant thermostat and o ring ($974.75), replace left rear axle seal ($369.04), replace rear differential fluid ($66.09), Replace spark plugs ($354.86), clean throttle body ($119.95), perform alignment ($99.75), and replace both front lower ball joints ($594.41).This is absolutely inexcusable. We traded our Saab SUV for something that would be reliable and more practical as we have a child on the way. Thank you Lexus of Merrillville for all of the headache and financial burden you have placed upon my family. Since originally posting this review, I have been contacted by the dealership. They informed me that they take in used vehicles as is, and perform a "safety test" which I can only assume means that they look to see that the check engine light is not on. Nothing more. We asked that they run a diagnostic on the car before we make a deal and they refused to do so as one of their "professional drivers" had driven the car and said it ran fine. Stay away from their used cars. Period. From other information I have gathered, if you are planning on buying a $400,000 Lexus, this is your place!
Lexus of Merrillville responded to this review
3/18/2015
We apologize for your negative experience. At Lexus of Merrillville, we are committed to fair, honest car buying and servicing experiences. We are very saddened to hear about your misfortune with the 2007 Explorer. I'm afraid there may have been some sort of misunderstanding. We are a Lexus dealer, we can't certify non Lexus products. When you say you purchased a Certified pre owned vehicle from us, it is unfair & inaccurate, and in order for it to fit that description, it would have to be a Lexus. When we take in a non Lexus product on trade, it undergoes a safety inspection. Its not an extensive 161 point inspection test like a Certified vehicle would go through. Having said that, that doesn't mean that a safety inspection is not sufficient. The vehicle passed the safety inspection and was therefore offered for sale as a 7 year old vehicle with no comprehensive warranty expressed or implied. When you take the vehicle in to a Ford dealer, they are going to recommend you change or repair every possible item that they find, even if its just starting to show age or wear. A lot of the work you have described above is considered maintenance. I.E., spark plugs, differential fluid, clean throttle body, alignment. In addition to that, you did not complain of any suspension problems, but when you took it in to the Ford dealer, however, they still recommended you replace the ball joints. They basically look over the vehicle and recommend anything that may be starting to wear. The service recommendations do not necessarily compromise the integrity or quality of the vehicle. Also, when you signed your paperwork in the business office, you were offered a warranty, but opted not purchase the coverage. We're not trying to play hard ball or be difficult, we are simply trying to clarify our stance. We find it a little unfair to be bashed in such a manner when the situation is very different than described by yourself. Having expressed our position, we would now like to try to help as much as we can. The work described above is something that can be done at a fraction of the cost you were quoted by the Ford dealer. We would be willing to extend to you the pricing that we receive from the shop that we sublet our non Lexus repairs to. You will be extremely happy to find that the repairs mentioned above can be performed at a substantial discount from $2600. I would venture to make an educated guess that it would be less than half of the quote you received. Please let me know if you are interested in this proposition and thank you for your business and your understanding.
care613/16/2015 07:10:57 PM
5.0
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Whelan
I look forward to buying a new auto about as much as I look forward to a root canal. This experience however, changed my mind about the assumption that I have always had in my head, most of which were pretty accurate. Dave Whelan, our salesperson, was quick to respond to our arrival, very friendly and personable, knowledgeable and not at all pushy. The not at all pushy vibe extended to Willie Haddad, and with the financing manager. We appreciate your honesty-most of all, and your willingness to please. We will recommend Lexus of Merrillville to our friends and neighbors!
jmiller1/19/2015 03:21:02 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Willie Haddad,Marc Lovejoy
This was my best experience buying and helping others buy a vehicle from a dealership. The staff that I dealt were helpful, kind and treated me with dignity. Marc Lovejoy and Willie Haddad and the man who completed the paper work were a pleasure to interact with. It was an unusual experience compared to prior dealerships. There is more than a concern for money here. And their care reflects a genuine serving attitude. Thank you!
Marty F12/31/2014 05:29:12 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Willie Haddad,Bill Parish,Ryan Kowalis
Professional Salesman & General Manager. Great experience. Would recommend highly. Took personal care of purchase from start to finish. Went over every detail of car functions. Gave tour of the facility & introduced to Service.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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