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Lexus of Merrillville

3957 U.S. 30 HighwayMerrillville, IN 46410
1-866-838-80041-866-838-8004
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Customization
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new ... Read more
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Why You Should Buy a Used Car From Us

We are the premier luxury import dealer in northwest Indiana and are a family owned dealership. We take extra care to make sure our cars match the description of our ads ... Read more
We are the premier luxury import dealer in northwest Indiana and are a family owned dealership. We take extra care to make sure our cars match the description of our ads and that the prices reflect the quality and value of each vehicle. No auto on the lot is being sold with known structural damage. Most of our cars have a remaining factory warranty still in effect. Many pre-owned Lexus autos are certified cars. An extended service contract is offered on every car, truck and SUV.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 154 
GuardG7/12/2015 05:06:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rick Coven,Bill Parish,John Desmet
A couple of weeks I went to go get an oil change at the Infiniti dealership that was near the Lexus of Merrillville. I had been in an Infiniti IPL Coupe for about two years. I knew my next car had to be a sedan since my daughter is getting taller and a coupe is not cutting it. As I was driving home I decided to drive in and check out the vehicles they had on the floor. Mind you, I was in an Infiniti Lease that was scheduled to end the following summer. When I got to the dealership I was able to walk the floor without feeling pressured. I spotted one of the new Lexus GS350 F-Sports. Bill Parish was one of the sales consultants working the floor. I told him that I was just looking since I was still in a lease. Even with that, Bill took the time to answer all of my questions. I was surprised to have someone take the time to answer my questions on a Saturday afternoon when I clearly stated I had a year left on a lease! Bill then asked if I wanted to take the car out for a test drive. We took the test drive and when we got back he asked that he could run some numbers to see if he could present me with an offer that would get me out of my lease early. Instead of making me wait around that evening, he said he can take down all of my information and would call me on Monday. Again, I was happy not to feel pressured to stay and do the whole back and forth. I received a call on Monday as promised. Bill presented me with the offer they could give me to move out of my lease. We communicated back and forth that day over text and phone calls. By the end of the day Monday, Bill and I came to an agreement. I told him that I would have a short window to pick up the vehicle on Tuesday since I had my daughter's softball game that evening. Bill did a great job of coordinating everything from his team. I was there less than 2 hours. In that time Bill and John Desmet, in the Finance Department, worked out all of the paperwork details and I had Rick Coven, in the Tech Side, walk me through some of the neat features on the vehicle. Being able to get everything done so quickly allowed me to drive home in a new Lexus and surprise my daughter. She is in love with the new GS! I was on my third Infiniti and was looking to stick with Infiniti for a fourth vehicle. The great work by Bill and the Lexus of Merrillville team made moving into the Lexus family easy! The car was a big drive as well! I live over an hour drive to this dealership, with many other Lexus dealerships closer. I will recommend the Lexus of Merrillville location and team to all of my friends and family. Thanks Lexus of Merrillville Team, especially Bill Parish!
Wow1006/22/2015 09:13:53 AM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Sue Iacopelli
Was looking at a certified Lexus. Sue brought car to us which was on lot. After driving sue said car was not detailed yet. Car had scratch marks and interior was dirty. Food wrappers inside..etc. sue said car had to be detailed and checked yet as certified vehicles have standards they have to meet. After spending hours there going over price and financing. She said car would be ready in a day or two. Great so I thought. This was late Friday nite. I talked with sue on Saturday about my trade as wanted to come in and get that over with. Sue told me to wait till Monday as car should be ready. But to my shock...sue called me early Monday morning and told me car was sold. WHAT??? Oh but we can find you another one. They sure did it was double miles and more money. Terrible experience
DDPraise6/06/2015 03:52:50 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Willie Haddad,Marc Lovejoy
I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable and answered all my concerns. He serves his customers with excellence. Completed paperwork with Willie Haddad. Mr. Haddad was professional and personable.
Bigred876/05/2015 07:19:04 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Marc Lovejoy,John Desmet
I went to Lexus of Merrillville expecting only to test drive the escape I was interested in. I ended up liking it so much I made an offer. My sales representative Marc Lovejoy worked hard to make sure I got a price as close to my offer as possible. The business manager John Desmet did everything he could think of to get us the lowest possible interest rate with better warranty coverage. By far the best car buying experience I have had.
Vision Technology5/31/2015 10:43:32 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Auto Technician Valentin, Jesse and parts Manager Tony Durdov
Friday May 29th, I was travelling to Georgia from Bartlett, IL. Unfortunately, I got flat tire on intersection HWY80/HWY65 South. That location was about 10 miles away from Marrillville Lexus location. It was about 5:30 pm when I got flat tire. From my past experience with Road site assistance (it takes at least an hour to get help), I decided to change tire myself and then head towards dealership for tire replacement. I managed to complete my spare tire installation by 5:45 pm, and started driving to Lexus Merrillville. Not knowing how traffic will behave, I decide to call that Lexus location to let them know that I was coming for the service. I arrived at 5:58 pm, and spoke with pre-Owned Manager Willie Haddad and Parts Manager Tony Durdov. They gave me superb service, they replaced my tire which was completely destroyed. To make long story short, at 6:45 pm I was back on the road again with brand new tire. Once again, I would like to say Big Thank You to the above personnel as well as to Auto Technician Valentine and Jesse for after hours service. Without Lexus Merrillville team continuation of my business trip would be impossible, epecially on Friday evening when all places were closed at that time. I defenitely, recommend this Lexus location for outstanding service. Sean G , Applied Vision Technology
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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