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Mercedes-Benz of Fort Wayne

7227 West JeffersonFort Wayne, IN 46804-6279
1-866-920-82121-866-920-8212
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

The largest selection of new Mercedes-Benz in the area. We also have the only Master Certified Product Specialist in the region. See our entire selection of new quality v ... Read more
The largest selection of new Mercedes-Benz in the area. We also have the only Master Certified Product Specialist in the region. See our entire selection of new quality vehicles on Autotrader.com or www.getanewmercedes.com

Why You Should Buy a Used Car From Us

Every vehicle is inspected and serviced by our certified technicians to provide you with a "near new" pre owned vehicle. We also have complete Mercedes-Benz service cente ... Read more
Every vehicle is inspected and serviced by our certified technicians to provide you with a "near new" pre owned vehicle. We also have complete Mercedes-Benz service center for all your service needs with pick up and delivery with a vehicle. The largest selection of high end imports in the area. We have a large selection of Mercedes, BMW, Lexus, Audi, Toyota, Honda, Ford, Dodge, Jeeps, Chrysler, Acura, Cadillac, Saab, Hummer,Volvo, Kia, Hyundai, GMC, Pontiac, Nissan, Infiniti

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Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 3.9
    Quality Of Work
  • 3.7
    Friendliness
  • 3.7
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 16 
rabbitjetta5/17/2016 03:39:20 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jon Forrest,Jason Henn,Kurt Knight,Scott Smith
I have worked with many of the service and parts guys that know the in's and out's of all the vintage models that I drive as well as my mothers more modern W211. I have bought several parts from this dealer as they have fair pricing on all of the parts for older Mercedes. The service department is always willing to answer any questions that I have pertaining to the W211 while it was both in and out of warranty and always made sure that the proper services were performed on the car. This dealer is one of the best in the area and always willing to work with you on any issues or questions that you might have.
Mercedes-Benz of Fort Wayne responded to this review
5/18/2016
Thank you for choosing Mercedes-Benz of Fort Wayne and for sharing this wonderful feedback about our team with us! We're happy to answer any questions you have and help you in taking great care of your vehicles. We look forward to your next visit!
rideanddiemercedesgirl10/22/2015 10:44:20 AM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:JASON H.
I WAS PREVIOUSLY A SHAVER CUSTOMER AND BEEN AROUND EVERY SINCE. I FREQUENT FORT WAYNE MERCEDES FOR CARS AND REPAIR SERVICE. I HAVE BEEN PLEASED WITH THE SERVICE I RECEIVE THERE PAUL W, JOHN F, AND JASON H, HAVE BECOME FRIENDS.
Mercedes-Benz of Fort Wayne responded to this review
10/23/2015
Thank you for sharing your thoughts with us! We are so happy to know you can count on our team for all your vehicle needs and that you enjoy the time you spend with us. We look forward to working with you for years to come! Thanks again!
clayton19110/02/2015 03:00:36 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Ryan Smith
On Wednesday, Sept 30th, 2015 - I contacted Randy Smith about a 2014 Jeep Wrangler listed on autotrader.com. I was pre-approved through Bank of America and was handling transportation of the vehicle (I work for a vehicle logistics company). Randy and I agreed upon a price and I agreed to purchase the vehicle. Randy asked that I get financing from the dealership instead of sending a cashiers check for the vehicle. I spoke with someone in finance (unsure of name) and they were sending paperwork to me overnight. I told them that it would be Tuesday before I could return the paperwork since I would be in Florida for my brothers wedding - and everyone (finance, Randy) was fine with this. I gave Ryan a deposit of $500 to secure the vehicle using my credit card. Randy told me that he was moving the vehicle into the back lot and that everything was good to go. Two days passed, Friday Oct 2nd, and I received a phone call from Chris (assuming Cook) right before my brothers rehearsal dinner. He left me a voicemail stating the car I was interested in was sold and that no further interaction was necessary. Before hearing the voicemail, I assumed it was Randy. When Randy answered the phone he put me on hold an immediately sent me over to Chris. Chris was very matter of fact and basically said that "there is only one unit and someone else is purchasing the car" and that the car had been sold to someone else - not me. They would be refunding my deposit. I am still shaking in anger over the horrible deception and business ethics. I am certain someone walked in and purchased the car (my car, that I had put a deposit on) ... I would not do business with a company with such ethics. I have a voicemail to confirm this as well as emails saying that I was purchasing the vehicle.
Mercedes-Benz of Fort Wayne responded to this review
10/20/2015
We are very disappointed to hear how frustrated you are with your recent experience. We strive to maintain a relationship of complete respect and honesty with our customers and we never want to do anything that would compromise your trust in us. We would like the opportunity to learn more about your experience, and encourage you to reach out to our general manager, Paul Webb, at (260) 432-7200 to discuss this further. Thank you.
johngfwa7/23/2015 10:29:24 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jason Henn,Kurt Knight,Freddy Owens
This is the absolute best dealership i have experienced and a customer for 14 years. I drive my E63s all year rain snow sleet. For the Eurofest show event I had my car detailed and also the first service at 10K miles. What amazes me is they do such a good job on a routine free wash after service. It was obvious to me that the detail person really took pride in his work. I am serious this car ran all winter and spring it was filthy for $135 they did a 100% perfect detail. So good I won first place at the Eurofest show which was 2 days later! All I did is clean off the brake dust from the drive to the show! I feel that MB Fort Wayne and Freddy deserve the trophy so you can see it at the dealership. In fact the entire team at MB of Fort Wayne all take such pride in their job it is obvious.
Mercedes-Benz of Fort Wayne responded to this review
7/24/2015
Thank you for taking the time to tell us about your experience! We are excited to hear you won first place, and are honored you gave us the opportunity to play a part. See you next time!
Gregory Cook3/30/2015 07:58:37 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kurt Knight
I have always had Kurt as my Service Advisor at Mercedes-Benz in Fort Wayne. I don't know what I would do if I had to deal with another advisor. He is a pleasure to work with and honestly cares about your vehicle. Thanks, Kurt!
Mercedes-Benz of Fort Wayne responded to this review
3/31/2015
Thanks for letting us know how fantastic Kurt is when you visit, Greg! We appreciate your generous feedback regarding our team here at Mercedes-Benz of Fort Wayne. We look forward to seeing you in the future!
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Mercedes-Benz of Fort Wayne : Fort Wayne, IN 46804-6279 Car Dealership, and Auto Financing - Autotrader