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Hines Park Ford

56558 Pontiac TrailNew Hudson, MI 48165
1-866-536-92601-866-536-9260
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Hines Park Ford is a President s Award winning dealership for superior customer satisfaction in both sales and service. Read our reviews and see for yourself. We have bee ... Read more
Hines Park Ford is a President s Award winning dealership for superior customer satisfaction in both sales and service. Read our reviews and see for yourself. We have been selling new and pre-owned vehicles since we opened in 1995. With the addition of our Quick Lane and Collision Center we have become a full service dealer able to provide repair for all makes and models. Come see why we are one of Oakland County s fastest growing Ford dealerships.

Why You Should Buy a Used Car From Us

Hines Park Ford is a President s Award winning dealership for superior customer satisfaction in both sales and service. Read our reviews and see for yourself. We have bee ... Read more
Hines Park Ford is a President s Award winning dealership for superior customer satisfaction in both sales and service. Read our reviews and see for yourself. We have been selling new and pre-owned vehicles since we opened in 1995. With the addition of our Quick Lane and Collision Center we have become a full service dealer able to provide repair for all makes and models. Come see why we are one of Oakland County s fastest growing Ford dealerships.

Dealer Disclaimer

New vehicle prices are based on A/Z plan pricing for eligible customers. All prices are before tax, title, license and doc fees. Not all pre-owned vehicles are certified. ... Read more
New vehicle prices are based on A/Z plan pricing for eligible customers. All prices are before tax, title, license and doc fees. Not all pre-owned vehicles are certified. Call details.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 175 
dlezotte5/26/2016 09:46:16 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Allen Oxley
Buying our care was a big decision. we have had a lot of things change of the last year and we needed a vehicle to fit our lifestyle and growing family. It took some time to find what was right for us, Ford and Hines Park had a great deal for us. they made the experience of buying a car very easy and stress free. the Salesman, Allan Oxley, did a great job of working with us and helping us find what was right. While at the same time being patient and not pressuring us at all. And when the time became right he was ready to help us with every question we had and every thing we didn't understand. He even offered me a breakfast sandwich one time. I had just ate, so I had to decline. but it was a very nice gesture. I will definitely go back in the future next time I need another vehicle.
Steve Davis 5/05/2016 10:39:36 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Susan Pizzuti
My experience with Hines Park was terrible. I scheduled an appointment to test drive/purchase a 2013 Ford Taurus SEL with 77,000 miles. I spoke with the dealership several times to confirm and informed them my home was an hour away, thus I did not want to waste the trip. My wife and myself started the drive and hit construction. I called the dealership and informed them of the delay. They informed us the car was still available and take your time. When we arrived we were informed the car was sold, but they could show us a 2011 with 89,000 for the same price. Wow what a bargain! They didn't even try to up sale me to a new model. I understand that things like this happen, but the total disregard for customer service was appalling. After a long day at work for the two of us not to receive a call saying, "We're sorry for the mistake. Don't continue your drive," knocked the wind out of me. They offered a $50.00 gift card for the trouble, which I declined. I guess I'm more hurt than anything. Nothing else to say.
Hines Park Ford responded to this review
5/06/2016
We are sorry to hear that you felt your experience here was less than satisfactory as it is never our intention to inconvenience or disappoint any of our customers. Our Pre-Owned inventory has several high demand vehicles that often catch the eye of more than one potential buyer. Due to these situations, we are obligated to treat this as a first come first serve basis to be fair to all buyers. Had this vehicle been sold during our conversations earlier in the day with you, we absolutely would have notified you. We hold ourselves to a high standard of customer service and our efforts to have a manager personally reach out, offering a gas card for the inconvenience, and presenting alternative vehicle options were declined. Please accept our apologies and if you would like to discuss this further, we welcome you to speak with our Pre-Owned Sales Manager, Dave Mundinger: 248-437-2783.
Edgeguy4/27/2016 06:10:44 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Shawn Hardy
Outstanding! Outstanding! Outstanding! I purchased a new, used Ford Edge last Thursday at Hines Park Ford and I have to say, Shawn Hardy made the whole experience a breeze. Shawn is very friendly, really easy to talk to and a very informative guy. If you are in the market for a new vehicle, go check out Hines Park Ford and ask for Shawn Hardy. You will not be sorry. Thank you again Shawn!
Hines Park Ford responded to this review
5/05/2016
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Edgeguy! Here at Hines Park Ford, we sincerely hope to see you again! Take care!
Matthew LaViola4/21/2016 10:47:54 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Soutar
I'd just like to say that my recent experience purchasing a 2016 Escape from Chris Soutar was a pleasure. It was by far the best car-buying experience I've ever had. Now our third purchase/lease from Chris at Hines Park. Chris was patient, knowledgeable, and efficient in every phase of the sales process. I can't possibly say enough good things about Chris, so I'll just finish by saying that I will definitely be referring other prospective buyers to Chris Soutar and Hines Park Ford.
Julieyeskie3/26/2016 10:51:28 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Joey Harness
I can't say enough good things about Hines Park Ford! The service department always takes care of us promptly and always at a great price! This is the only dealer we will ever go to for service and sales!
Hines Park Ford responded to this review
3/31/2016
We're pleased to hear everything was completed to your satisfaction, Julieyeskie! We're glad everything was completed to your satisfaction! Take care!
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Hines Park Ford : New Hudson, MI 48165 Car Dealership, and Auto Financing - Autotrader