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Jack Demmer Lincoln

21531 Michigan AvenueDearborn, MI 48124
1-866-341-26051-866-341-2605

Why You Should Buy a New Car From Us

We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you. We welcome forme ... Read more
We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you. We welcome former Metropolitan Lincoln customers to visit us for sales and service!

Why You Should Buy a Used Car From Us

We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you. We welcome forme ... Read more
We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you. We welcome former Metropolitan Lincoln customers to visit us for sales and service!

Dealer Disclaimer

Sales Tax,Title,License Fee,Regitration Fee,D.O.C,are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 3.0
    Quality Of Work
  • 5.0
    Friendliness
  • 3.0
    Overall Experience
  • 5.0
    Price

Dealership Reviews

1 - 5 of 11 
Kim1/23/2015 09:28:16 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Sevices
The worst customer service ever. I drop off my Lincoln Navigator at 8:30 in the morning to check the suspension. At 2:30 pm I called to find out the status of my vehicle. I was told the mechanic had not looked at it yet, but would call me when he does. Now it is 4:30 and no phone call. So I called again to check on my car. I was told the mechanic had a lot of cars before mine and would not get to it until Monday. You had my car for 8 hours and you couldn't call to tell me the mechanic couldn't get to it until Monday. So now I'm mad and said I coming to get my car and hung up the phone. Then I realize I needed a ride. Call back at 4:49 to requesting car service and was told, "She was not here right now, but if you give me your name and number I'll have her call you when she get back". I walked to the dealership to pick up my car. The funny thing is, Ted gave me the keys and said, "We had it washed for you". Seriously, do you think I care about a car wash.... I did speak to the manager, but I don't think anything was done or said. I will never go there again.
Jack Demmer Lincoln responded to this review
2/10/2015
Hi Kim, I'm very sorry about your experience with us. That is not how we pride ourselves on conducting business and treating our clients. I know you spoke with Todd Pluff, our Service Manager, last night and am sorry we could not come to a resolution or understanding. We would be more than happy to go above and beyond for you in the future to regain your loyalty if you are willing to give our Service department another chance. We apologize for all of the communication issues and understand your frustration. If there is anything Todd or myself can do in the future, please don't hesitate to contact either one of us. Thank you, Jackie Demmer (BDC Manager- jddemmer@demmer.com)
fatchuck5/31/2013 01:47:00 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:charlie wagner
I was on the market for a certified Lincoln mks. I found one one line at Jack Demmer Lincoln so i emailed them. Sales rep Charlie Wagner responded in a very timely fashion. The car was already priced well but was a little more than i wanted to pay, to make a long story short I asked Charlie Wagner could he get me closer to the price where i was comfortable. He did !!! He meet me half way !!. I told charlie i was coming from out of state and asked the honest description of the car because I didn't want to drive 3 hours for nothing. Mr. Wagner was very honest about the description of the vehicle. He said you are going to love it !! I took him at his word, faxed him all my information and he took care of the rest. When i arrived at the dealership the beautiful car and Charlie Wagner was there to greet me. He asked if i wanted to take it for a test drive considering i only saw they vehicle on line, I test drove the car for 20 minutes and LOVED it. Since he had already processed the paper work and they told me my monthly payments, all I had to do was sign papers. The deal probably took an hour, NEVER IN MY WILDEST IMAGINATION did i think looking at a car online and taking some one's word for it would be so simple. Well, it was at Jack Demmer Lincoln and i sincerely thank Mr. Charlie Wagner for that experience. He and his sales team were extremely nice and very professional. I would highly recommend Charlie Wagner at Jack Demmer Lincoln
Jack Demmer Lincoln responded to this review
7/03/2013
Thank you so much for the review, Chuck! We're glad Charlie was so helpful and and provided you with such a positive buying experience! Enjoy your MKS!
RONALD ALEXANDER10/11/2012 04:29:49 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:RON ZELYES and GARY
I find this dealership to be vary outstanding.And i would tell all my friends about the great service and i will come back.again to buy another car in the future.thank you for all that you done for me.and i also so would like to thank Ron Zelyes and Gary for all they done.
Jack Demmer Lincoln responded to this review
7/03/2013
Thank you so much for the review, Ronald. We're glad you had such and great experience with us and that Ron took good care of you!
mashelton9/15/2012 04:12:32 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sam Awazem
The salesman was very helpful and explained everything to me. He showed me the invoice pricing before I purchased the vehicle. I am very satisfied with the vehicle
Jack Demmer Lincoln responded to this review
7/03/2013
Thank you so much for the review. We're glad Samer took care of everything for you and hope that you enjoy your new vehicle!
Kathy Ambler8/02/2012 08:08:58 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Nanette
Jack Demmer Lincoln was friendly and easy to work with! They arranged to have me drive serveal different models to help me with my selection! My sales representative was very thorough in showing us all the features of the vehicle!
Jack Demmer Lincoln responded to this review
8/08/2012
Thank you so much for the review, Kathy! You made a great choice with the MKX and look forward to seeing you back in the future!
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