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Suburban Honda

25100 Haggerty RoadFarmington Hills, MI 48335
1-888-862-61131-888-862-6113
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfec ... Read more
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Suburban Honda has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind. Our General Manager - Bob MacKenzie and our General Sales Manager - Tim Tharp, along with Steve Parks, our Service Manager and the rest of the management team are here to assist you and make sure your experience is nothing short of amazing!

Why You Should Buy a Used Car From Us

Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfec ... Read more
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. HONDA CERTIFIED CARS COME WITH 100,000 MILES OF FACTORY COVERAGE! RATED THE NUMBER ONE CERTIFIED PROGRAM IN THE COUNTRY!!!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.6
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 401 
Susan7/29/2016 02:29:25 PM
1.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jonathan Quick
We came into the dealership knowing exactly what we wanted and had done our homework. This dealership practices sales games that we were not interested in. We ended up at another dealership that met our bottom line in a very simple and quick negotiation.
Shiva7/28/2016 06:43:25 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Also, the Manager involved in used car sales
I had received an invitation letter from Suburban Honda about an Upgrade event. So, I called the used car dealership asking if I could sell my car since I had bought it from them. I had also put in 160,00 miles, with all the required maintenance, with newly installed tires and battery. I was told by their service department, that they would buy my car anytime because of having done all the required service in a timely manner. I thought this would be good time for me to sell my old car and buy a new one. But I wanted to make sure that I would get a reasonable price for it first, rather than do a direct trade-in. So, I called the dealership and a person by the name of Andrew answered my call, he told me bring in my car in for appraisal. When I drove all the way to the dealership(it took me 40 mins to get there from work), he asked me if I was ready to sell the car on the spot without quoting a price. His tone was bordering on arrogance. I told him that I needed an appraisal first before coming to a decision. He then took my Title Registration to his manager as if he was doing me favor and he came back with a response that they were not interested, without even looking at my car! They wasted my gas and my time. This was terrible customer service. They could have handled this better. I was totally dissatisfied with their attitude, having been a loyal customer of theirs for so many years. Also, they should not have sent me that invitation if this was how they were going to treat me. After this experience, I have decided that I will never ever step into that car dealership again. I decided to go to Honda Bloomfield, where they were very sensitive, courteous and gave me an appraisal (wasn't much though). But I was treated much better with respect and I eventually sold my car to them. I plan on buying a new car from them. I strongly recommend Page Honda Bloomfield Dealership to anyone planning on selling/buying their car or even getting their car serviced. They are way better than Suburban Honda, when it comes to customer service based on the recent and past interactions I have had with them.
ChelsieG7/27/2016 10:16:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Nowel
My wife and I recently purchased a new CRV from Steve Nowel. We had a great experience from start to finish. Steve was very patient throughout the process. He helped pick the right vehicle for our needs, was very thorough, and answered all of our questions. Buying a new car can be stressful. Steve and the entire team at Suburban Honda made it easy, and a truly memorable experience. I highly recommend him, and this dealership if you are in the market for a Honda vehicle.
Suburban Honda responded to this review
7/28/2016
Chelsie, thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with Steve! Congratulations, and enjoy your new CRV! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!
Tmully287/20/2016 05:27:16 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Don't know, I was handed off to someone by Maureen
Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other service work.
Suburban Honda responded to this review
7/22/2016
We are sorry to hear about your recent experience with our service department. We are always improving our processes and would welcome your feedback. If you would like to speak further, please contact our service manager, Shawn Nagappa, at 248-477-1700 or snagappa@suburbancollection.com at your earliest convenience.
JeniB7/20/2016 09:40:32 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Karl Stuef,Andrew Keller
I had the best car buying experience with Suburban Honda. Andrew was great! He was very professional and available around my schedule. He has even helped me after the sale when I have had any questions. I would recommend him and this dealership to anyone.
Suburban Honda responded to this review
7/20/2016
Jeni, customer service is so important to us and we are so happy to hear that Andrew provided that to you and has been available after the sale to answer any questions! Enjoy your new vehicle and we look forward to working with you again!
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Suburban Honda : Farmington Hills, MI 48335 Car Dealership, and Auto Financing - Autotrader