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Stew Hansen Hyundai

11344 Hickman RoadDes Moines, IA 50325
1-888-913-80821-888-913-8082
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Stew Hansen Hyundai where "We Hear You." At our Des Moines Hyundai dealership in Iowa, you'll find a large selection of new Hyundai vehicles, used cars, qualit ... Read more
Welcome to Stew Hansen Hyundai where "We Hear You." At our Des Moines Hyundai dealership in Iowa, you'll find a large selection of new Hyundai vehicles, used cars, quality Hyundai parts, and of course--our friendly customer service which you'll experience at every turn. View our hours and directions and stop by our Des Moines Hyundai dealership today to see why more Iowa Hyundai customers are making the switch to Stew Hansen Hyundai for all of their new or used car needs. Let our customers speak for us on our Google Reviews! You'll see why they keep coming back

Why You Should Buy a Used Car From Us

Welcome to Stew Hansen Hyundai where "We Hear You." At our Des Moines Hyundai dealership in Iowa, you'll find a large selection of new Hyundai vehicles, used cars, qualit ... Read more
Welcome to Stew Hansen Hyundai where "We Hear You." At our Des Moines Hyundai dealership in Iowa, you'll find a large selection of new Hyundai vehicles, used cars, quality Hyundai parts, and of course--our friendly customer service which you'll experience at every turn. View our hours and directions and stop by our Des Moines Hyundai dealership today to see why more Iowa Hyundai customers are making the switch to Stew Hansen Hyundai for all of their new or used car needs and let our Google Reviews speak for us!
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 105 
srp10112/16/2014 10:35:43 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Matt Young
Everything about my buying experience was great! Matt Young helped me find the car I could afford with the features I wanted. I will definitely be back for my next car.
jamaal.beard12/01/2014 09:04:02 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Alen Bahic
Well I purchased a truck from the used lot October 2014 and it came with 3 free tire rotations, oil changes, and car washes. Well the first attempt they changed the oil I think. But told me there car wash was being repaired and couldn't wash it. And they did not rotate my tires. Second attempt I think they changed my oil but still did not rotate my tires and they didn't wash my truck but they did vacuum out the driver side only. Right now I am on my third attempt and judging how the service rep acted when I told him about the issue. I don't think there going to do anything to it but drive it around back and lean on it for about an hour. Pull it back around and call it good. Sorry but stew Hansen anything will not get any of my money. I even removed the Stew Hansen logo from the back of my truck.
Stew Hansen Hyundai responded to this review
12/02/2014
We apologize if our staff has been unhelpful. You should receive full service each time you come in and if you feel you did not, we definitely want to make it right. Please contact Sean Sellers, General Sales Manager, at 515.253.3000.
DSIOWA10/23/2014 09:53:41 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Izzo Bahic
Heard such good things about this place. Got approved at Stew Hansen Dodge, went to Stew Hansen Hyundai, not knowing there was more than one. Told salesperson Izzo who I was looking for, and what vehicle, and that I was deciding between two after he asked. He had one kind of the vehicles there. He asked if I wanted to drive it. I loved the vehicle. He then told me that if I was approved at once than I was in the system for all of the Stew Hansen's. He made me fill out another credit application because he said it was a different vehicle than what I got approved for. During this time I was waiting for approval all over again, he could have went over the vehicle options with me. He was more worried about getting the vehicle over to the detailing. When I went to sign my paperwork, I was in Phil's office all of 20 minutes. He barely touched base of what I was signing. It wasn't until I got home that I saw the fee's that would have made a difference in continuing with the paperwork. I realized after checking my email when I got home that my credit was pulled 8 times that day which was proof that he was dishonest about my information being in the system for all Stew Hansen dealerships. Look, I understand they are pressured not to let the sale leave, if the salesperson takes the time, is honest and willing to put the time in for the sale, he's not going to lose the sale in the long run. I just spent a lot of money on a vehicle there, I like the vehicle, I'm scarred by the experience. Not only am I sharing my experience here, but I tell everyone I come across. Maybe the commission should be based on the overall experience including after the sale. I'll bet they would try harder to earn the sale. Stew Hansen can be assured I won't be back.
Stew Hansen Hyundai responded to this review
10/24/2014
We’re very sorry to hear that. We hate the thought of any of our customers walking away feeling uneasy. We want to be open and transparent and would like to demonstrate that by answering any questions you have regarding the transaction. We will do what we can to ease your concerns if you find anything that makes you uncomfortable. We want to make this right. Please contact Sean Sellers, General Sales Manager, at 515.253.3000.
ajgrubbs228/28/2014 10:49:37 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sean Sellers
My sales person Kris Kremin was absolutely amazing! I came in with a 2007 Nissan Altima with 74,000 that I had just purchased from a big dealership about 4 months ago with nothing but the worst service from them, Kris, Sean and Mark all made sure that they did whatever the could to get me into a new car with the best experience possible! Kris was so understanding and patient with all of my questions he is also very knowledgeable on the Hyundai product which is reassuring he didn't sound like a robot just saying what he is suppose to, I did not once feel pressured to purchase a car from any of them. They even let me take the car home so I could make sure my 6'5 husband would fit with head and knee room, came back the next morning and purchased it, I wish I would have been able to get the mac book air that was adversited but they did a awesome job with the financing! I ended up purchasing a 2014 Hyundai Elantra GT HB Auto with 174 miles! The whole experience was amazing, there is no way to explain how I was treated, it was so refreshing to go into a dealership where they actually care about your needs, wants and budget and not there commission check! Awesome employees!!! In about a year my husband wants to purchase a new truck and we will defiantly be going to Stew Hansen again they were above amazing!!!! I will recommended them to everyone and anyone that asks!!! Thanks again !!!!!!!
Paitence8/25/2014 10:07:12 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Gus Danso
Gus did an amazing job helping me find a vehicle to drive out of the lot with! Did an excellent job helping me find an insurance company as well. (:
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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