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Lexus of Brookfield

20001 West Bluemound RoadBrookfield, WI 53045
1-888-205-10921-888-205-1092

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Lexus of Brookfield, Wisconsins first and largest Lexus dealer has an excellent supply of new Lexus vehicles. Including the newly introduced 2012 RX350 models and coming ... Read more
Lexus of Brookfield, Wisconsins first and largest Lexus dealer has an excellent supply of new Lexus vehicles. Including the newly introduced 2012 RX350 models and coming soon the all new IS convertible!!!! Call today to arrange a convenient day and time to view this excellent inventory.

Why You Should Buy a Used Car From Us

Lexus of Brookfield has an excellent supply of Certified Pre-Owned Lexus vehicles as well as the top of the line, quality pre-owned vehicles. Call today to arrange a conv ... Read more
Lexus of Brookfield has an excellent supply of Certified Pre-Owned Lexus vehicles as well as the top of the line, quality pre-owned vehicles. Call today to arrange a convenient day and time to view this excellent inventory. Comming SOON! The ALL NEW RX350 Call for details..

Dealer Disclaimer

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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 2.8
    Quality Of Work
  • 3.0
    Friendliness
  • 3.0
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 8 
muds5/13/2014 05:45:42 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Bray
I purchased a used BMW X3 from the used car offerings. My wife and I were treated with kindness and respect. We were slow to decide; but during our contemplation, we were never hassled. Options were presented to us, multiple questions answered and every consideration offered to us even though we were not purchasing a new vehicle. We plan to return and can refer others here with enthusiasm. Ken and Gitta
mmcgovern_dublin9/20/2013 03:40:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Will Snider
We would purchase a car from Will Snider again! He is professional, patient, and knowledgeable. He made the car purchasing experience actually fun and easy. He and his team are very accommodating and easy to work with.
tosa34/23/2013 12:51:24 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:manager on duty
I went in to buy a used suv, I made an offer they accepted the offer contingent on fixing a squeaking in the rear of the vehicle. Later that day they must have realized it would take more to fix than they thought. Instead of fixing my newly purchased vehicle, they told me it was no longer available. After I argued that I have a contract, the manger told me who do I think I am, they dont need to adhere to a contract. And then a few choice words after. I decided it wasnt worth another minute of my time, I would suggest you do the same before you step through the door.
DisappointedinWaukesha3/22/2013 07:38:53 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Keith Ullrich, Jim Washkuhn
We have a RX450 Hybrid and love it. We just wish we could go to some other (any other) Lexus Dealership. Lexus of Brookfield argues about everything. After six months, we noticed a rattling. It took my wife reporting it three times before they actually checked it, and determined a shock need to be replaced. At another service appointment, she asked them to look at a tire. They didn't bother. The tire went flat later that week. And while I cannot blame for the nail in the tire, I cannot believe they did not bother check it and sent my wife home on a bad tire. One of the reasons we bought this vehicle was safety, and right now we feel anything but safe. Suggestions for anyone who is reading this. Our service rep was Jim Washkuhn. If you get him, ask for someone else. I also spoke with the service manager, Keith Ullrich, and the general manager Tony Baker. Of course I only received a response from the service manager after talking to my salesman. Baker was very polite (Ullrich certainly was not), but in the end they did nothing. Worse yet, they "repaired" the tire, after I was initially told that the tire was un-repairable (by another service rep, Jim Silvas, who was honest...hopefully noting his honesty in this review does not hurt him at the dealership). Bottom line: I am taking my vehicle to my local tire shop because I no longer trust my Lexus dealership. (Sad) One other suggestion: My wife is the primary driver and was the one bringing the vehicle in for service. She seems to think that they listen to me more than they listen to her. (I cant personally agree or disagree if they treat women differently, but they wouldn't be the first service center to do so).
GX470BrookfieldLexus3/14/2012 01:04:11 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jim Washkuhm & Keith Ullrich (Service Manager)
PLEASE READ LAST PARAGRAPH FOR ENTIRE EXPERIENCE. This is my 4th Lexus (1 LS430 & 3 GX470s). My wife brought her GX in for a repair to the front passenger seat track. When she picked up the vehicle she noticed a chip out of the simulated wood dashboard on the passenger side and one on the simulated wood to the right of the gear shift. At ~8:00 a.m. I phoned Mr. Washkuhm who immediately said the damage couldn't be from their technician because he wasn't working in that area. However, he said he would speak with the technician and verify his claim. By noon I still hadn't heard back from anyone from the dealership so I stopped by in person. Mr. Washkuhm was out to lunch so I voiced my concerns with another service consultant who said he would ask Mr. Washkuhm to contact me. At 2:00 my wife spoke to. Mr. Washkuhm and was told her vehicle would not be finished at the time promised (no surprise - they had not yet started work when I was in at noon). Mr. Washkuhm offered no status on the dashboard issue. When my wife retrieved her vehicle the next day, she was told that they did not cause the damage and were not going to cover the needed repairs. To add insult to injury they didn't get around to washing her vehicle. The next day I brought my vehicle in for an oil change and spoke with Keith Ullrich, the Service Manager, about our issues. He reiterated Mr. Washkuhm's position and washed his hands of it. He said the tech was not working in the areas in question. I corrected him noting the tech "fixed" (broken again) the boot around the gear shift. He said he would replace the wood around the shifter if the technician was working on the shifter boot. I believe Lexus is the best vehicle on the road and the best value. However, the total "Lexus experience" is lacking at this particular dealership. Lexus Corporation would be well served to offer this dealership some Service Recovery training. I am writing this review as I wait on my final service at this dealership. NOTE: PRIOR TO SUBMITTING THIS REVIEW I SHARED IT WITH MR. WASHKUHM AND ASKED IF IT ACCURATELY DEPICTED THE COURSE OF EVENTS AS HE KNEW THEM. HE OFFERED AN AFFIRMATIVE REPLY ****UPDATE**** A couple days later, my wife received a phone call from the dealership regarding her service visit. She told the caller about the issues stated above. The next day she received a call from John Ferrito, the General Manager. He was very apologetic and said the issue should not escalated to that point. He told my wife she could bring in her vehicle any time that is convenient and he would make the repairs in question. He provided her with a complementary vehicle while the repairs were being made. When she retrieved her truck the next day, she was greeted by Mr. Ferrito and was delighted to see they had porterd her vehicle. Mr. Ferrito even had a dozen roses on the passenger seat! My wife posted a photo of the flowers on Facebook and it went viral Talk about SERVICE RECOVERY! This dealership had lost two customers and thanks to Mr. Ferrito we will be back!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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