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New Brighton Ford

1100 Silver Lake RdNew Brighton, MN 55112
1-877-462-65501-877-462-6550
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Delivery Options
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Why You Should Buy a New Car From Us

Customer satisfaction is the goal of each and every employee at New Brighton Ford. All dealership personnel will treat each and every person as a potential lifetime custo ... Read more
Customer satisfaction is the goal of each and every employee at New Brighton Ford. All dealership personnel will treat each and every person as a potential lifetime customer, communicating a professional image that embraces honesty and concern for the customer's wants and needs.

Why You Should Buy a Used Car From Us

Buying Pre-Owned? Buy With Confidence! New Brighton Ford Now Offers a Lifetime Powertrain Warranty On Most Of Our Used Vehicles. For More Details And To View Exclusions V ... Read more
Buying Pre-Owned? Buy With Confidence! New Brighton Ford Now Offers a Lifetime Powertrain Warranty On Most Of Our Used Vehicles. For More Details And To View Exclusions Visit newbrightonford.com/lifetime-warranty

Dealer Disclaimer

New Brighton Ford is not responsible for any errors,omissions or inaccurate prices that may be reflected on this website. For accurate information and pricing on this or ... Read more
New Brighton Ford is not responsible for any errors,omissions or inaccurate prices that may be reflected on this website. For accurate information and pricing on this or any of our vehicles please contact us directly. Thank you for your consideration.
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Dealer Ratings

24-Month Overall Rating
  • 3.6
    Customer Service
  • 4.1
    Quality Of Work
  • 3.9
    Friendliness
  • 3.6
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 50 
Mitchell961/07/2015 04:19:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Smebak,Rich Schmitt
At the end of December I bought a 2012 Ford Fusion and It was a great experience. The staff was very friendly and the process went very smoothly. The salesman was a great guy and treated you like a friend, not just any other customer.
New Brighton Ford responded to this review
1/09/2015
It's awesome to hear you had a great experience at our dealership. Thanks for sharing! We are happy that you found the process to be an easy one and enjoyed working with our staff. New Brighton Ford hopes you are having a good start to 2015 and we look forward to assisting you with any of your future automotive needs!
vicki.florio.112/09/2014 10:54:41 AM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bill Janssen,Kate Vinzant
I cant imagine "Kate" ever getting a customer service job. This rude individual did everything she could to embarrass me and talk down her nose to me. Too Many oil change places around to put up with this. Amen
dustoff538/17/2014 10:43:39 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bill Janssen,Kate Vinzant,Justin Sathren
I went into Brighton ford for an oil change. ,,,after 20 minutes or so I was advised that my 2003 Taurus needed work that would total 1,476.00 dollars. Wow,, I said okay. .after about 5 hrs or so I was called that I could come and get my car. Over the weekend I heard a thumping sound coming from the right rear break area so I brought the car back to Bribgton. They checked it out and found a "wheel cylinder seized on one side , that shoe is not contacting drum "... $164.00 to fix this problem. So I said okay fix it.. ...Then I asked, I think it was Katelyn Vinzant (service adviser ),,,Why wasn't deduced and corrected at my initial visit. ? She said she'd check into it and call me back.. She called me back and said she spoke with the mechanics who did the work and he / they told her that he spoke to the costumer and that I had declined it ( A Lie ).. I told her the only person I had any contact with was The person at the desk in the oil quick change area and the guy who gave me a ride home. again I told her the shop crew (mechanics were lying . So I asked to speak to her supervisor ,,,Now I was speaking with Justin a service manager I believe. He said he had spoke to the mechanic who preformed the work also and the mechanic told the same lie to him. I told Justin no one contacted or spoke to me about the cylinder problem at my initial visit. He said there was a miscalculation problem ,,I raised my voice because he was try to over talk me I kept telling him and he wouldst listen ,,,(THERE WAS NO COMMUNICATION from any mechanic or any one from brighton about a cylinder problem ,,in person,,by phone OR written. ) THE MECHANIC IS bald face Lying. To you,Katelyn and the Brighton Ford ) Thinking about it, the thumping didn't occur until after I took the car from Brighton the first time.Justin offered to knock off 20 % off the now $200.00 bill. I said how about all the bill ,it wouldn't have happened if it was taken care of the first time. He said no .I said fine,,,and asked if they could send some one to give me a ride back to Brighton Ford, he said okay. I was surprised that when the car came to get me it wasn't one of their two drivers whose job it is to give customers a ride normally. It was the service manager him self (Justin ) I apologized if I had gotten upset on the phone. In the ride back to Brighton Ford we spoke of this mess. I figured he came to get me so I wouldn't bring this situation up again in front of other customers ,especially about Brightons lying and untrustworthy mechanics. I told him these lying mechanics should be talked to if not fired and Josh said believe me they will be... Well the car is okay But how do I know that any of the $1,467.00 worth of work was necessary in the first place after catching them, ( Brighton Ford) in a LIE..... there is no apology that can make up for what happened at my last and I mean last visit. I will never recommend Brighton Ford to any one. Not sure who to send this to so i checked others in the employees worked with and wanted Bill Janssen to be advised also. Bob Terlisner
New Brighton Ford responded to this review
9/12/2014
- This issue has been resolved with Mr. Terlisner - Bob Terlisner Sep 3rd, 11:29am these things / my concerns were taken care of ,,,I trided to log in to express this but couldnt. thanks to Bill (GM ) and service dept mng ,,I think his name is Josh things are okay now .as I said I tride to go on line to wear I had complained but had troubel with user names and pass words. Sorry---. Brighton Ford took care of this Ford
Courtneypennington8/14/2014 07:49:35 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Rich Schmitt
Rich Schmidt helped my husband and I trade in our Envoy and buy a 2013 Ford Explorer! We LOVE it! We would recommend all of our family and friends to Rich Schmidt and New Brighton Ford.
New Brighton Ford responded to this review
8/21/2014
Dear CourtneyPennington, Thank you for taking the time to leave feedback on your recent experience! We are very happy that our sales team provided you with great service for your reccomendations! Thank you again for choosing New Brighton Ford! Enjoy your new Explorer!
kim.w.sunde8/14/2014 10:55:52 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Smebak,Rich Schmitt
We purchased a 2014 Escape on Tuesday from Rich Schmitt and he was awesome! He asked what options we wanted in our vehicle and how much car payment we could afford, then he showed us the cars that fit those needs. He was attentive thru the whole process keeping us informed while we waited on financing. For the financing we worked with Tony Smebak - he was great too. He shopped for the absolute best interest rate for our purchase. The whole experience was outstanding from the minute we walked in until we drove out of the lot in our new Escape!! I will recommend Rich to all my friends and family!!
New Brighton Ford responded to this review
8/21/2014
Dear Kim.w.sunde, Thank you for taking the time to leave feedback on your recent experience with our dealership and for the 5 star rating! Thank you for your kind comments regarding our sales and finance team members. We are very happy that you had such a great experience and we hope that you enjoy your new Escape!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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