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New Brighton Ford

1100 Silver Lake RdNew Brighton, MN 55112
1-877-462-65501-877-462-6550
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Delivery Options
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Why You Should Buy a New Car From Us

Customer satisfaction is the goal of each and every employee at New Brighton Ford. All dealership personnel will treat each and every person as a potential lifetime custo ... Read more
Customer satisfaction is the goal of each and every employee at New Brighton Ford. All dealership personnel will treat each and every person as a potential lifetime customer, communicating a professional image that embraces honesty and concern for the customer's wants and needs.

Why You Should Buy a Used Car From Us

Buying Pre-Owned? Buy With Confidence! New Brighton Ford Now Offers a Lifetime Powertrain Warranty On Most Of Our Used Vehicles. For More Details And To View Exclusions V ... Read more
Buying Pre-Owned? Buy With Confidence! New Brighton Ford Now Offers a Lifetime Powertrain Warranty On Most Of Our Used Vehicles. For More Details And To View Exclusions Visit newbrightonford.com/lifetime-warranty

Dealer Disclaimer

New Brighton Ford is not responsible for any errors,omissions or inaccurate prices that may be reflected on this website. For accurate information and pricing on this or ... Read more
New Brighton Ford is not responsible for any errors,omissions or inaccurate prices that may be reflected on this website. For accurate information and pricing on this or any of our vehicles please contact us directly. Thank you for your consideration.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.6
    Quality Of Work
  • 3.8
    Friendliness
  • 3.2
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 53 
alex carlson4/22/2015 10:05:21 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Andrew Asp
I just bought a new 2015 Ford escape and Andrew talked me through the entire process. he told me all about the car I was buying and gave me a greater comprehension of the car I was buying. the part that just blew me away is that Andrew showed me things about the car that would never have found out myself like never in a millions years ever. just the best!!!
paul4/07/2015 10:04:27 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Bill Janssen,Justin Sathren,Ryan Wichman
I bought a vehicle from this dude that was priced at $5200.00 put 1800 down so simple math says 5200 - 1800 equals 3400.00 he took a loan out or told the loan agency I need a loan for 5522.00 then where did my 1800.00 go??? NOT TOWARD THE VEHICLE I TELL YOU!!!I'm getting me a lawyer going to the Better Business Bureau and contacting the Attorney General on this dude anybody that wants to ask me about this guy in my dealings with him can call me 612-600-6262...DO NOT DEAL WITH HIM.I willmake a later post on how his boss the sales manager dealt with this fraudulent transaction / deal / sale ............
kessnerj2/23/2015 03:37:44 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Andy Hurry
I purchased my SUV and brought it home on February 28, 2014. I was told that it had been sitting "in the back lot" for a while. After about 3 weeks of driving it, the brakes started to grind etc. I brought it back - it seems that there was rust on the brake thing and it would cost me to have it fixed. Well, I mentioned that I had purchased it not too long ago and that it has not sat a day since it was purchased and that the rust was from when it sat "in the back lot". Our salesman was able to take care of that for me. Then there started to be a clunking coming from the left front wheel area (spring perhaps, strut perhaps). It has been in 4 times in the past year and it still isn't fixed. I will be bringing it in for the 5th time in the near future. As soon as it got cold and there was frost on the windows, I noticed that the several of the defroster lines in the back window did not work. The SUV was brought in for that - in fact it has been in 3 times for it to be fixed. Now, it's to the point where instead of no lines, there are globs on the lines where the window defrosts and the rest on the line does not. I was asked by the service manager why the lines were scraped off - how would I know? I know I didn't climb in the back and scrape them off. For one thing, I'm an adult and see no reason why I would ruin an expensive purchase and the other is that I'm not that flexible enough to do it. It will be going back for that again. How many more times do I have to bring in the vehicle to get items complete fixed. What happed with their so many point inspection of a used care? Obviously some items were missed because of the rust on the brake things. As it is now, I am not planning to purchase from them again and I am sharing the information with my friends and family. Each time it the vehicle was brought in, it had to be dropped off the night before because they don't open until 7 - I start work at 6:30 - and a car had to be used that someone else owned.
New Brighton Ford responded to this review
4/03/2015
My name is Bill Janssen, General Manager of New Brighton Ford. I am sorry that we have not met your expectations. We have taken the time to read and evaluate your review. If you would like to reach out to me directly, I would be happy to get involved the next time you are in for service. Thank you - Bill Janssen 651-746-5417
Mitchell961/07/2015 04:19:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Smebak,Rich Schmitt
At the end of December I bought a 2012 Ford Fusion and It was a great experience. The staff was very friendly and the process went very smoothly. The salesman was a great guy and treated you like a friend, not just any other customer.
New Brighton Ford responded to this review
1/09/2015
It's awesome to hear you had a great experience at our dealership. Thanks for sharing! We are happy that you found the process to be an easy one and enjoyed working with our staff. New Brighton Ford hopes you are having a good start to 2015 and we look forward to assisting you with any of your future automotive needs!
vicki.florio.112/09/2014 10:54:41 AM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bill Janssen,Kate Vinzant
I cant imagine "Kate" ever getting a customer service job. This rude individual did everything she could to embarrass me and talk down her nose to me. Too Many oil change places around to put up with this. Amen
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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