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New Brighton Ford

1100 Silver Lake RdNew Brighton, MN 55112
1-877-462-65501-877-462-6550
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Delivery Options
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Why You Should Buy a New Car From Us

Customer satisfaction is the goal of each and every employee at New Brighton Ford. All dealership personnel will treat each and every person as a potential lifetime custo ... Read more
Customer satisfaction is the goal of each and every employee at New Brighton Ford. All dealership personnel will treat each and every person as a potential lifetime customer, communicating a professional image that embraces honesty and concern for the customer's wants and needs.

Why You Should Buy a Used Car From Us

Buying Pre-Owned? Buy With Confidence! New Brighton Ford Now Offers a Lifetime Powertrain Warranty On Most Of Our Used Vehicles. For More Details And To View Exclusions V ... Read more
Buying Pre-Owned? Buy With Confidence! New Brighton Ford Now Offers a Lifetime Powertrain Warranty On Most Of Our Used Vehicles. For More Details And To View Exclusions Visit newbrightonford.com/lifetime-warranty

Dealer Disclaimer

New Brighton Ford is not responsible for any errors,omissions or inaccurate prices that may be reflected on this website. For accurate information and pricing on this or ... Read more
New Brighton Ford is not responsible for any errors,omissions or inaccurate prices that may be reflected on this website. For accurate information and pricing on this or any of our vehicles please contact us directly. Thank you for your consideration.
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Dealer Ratings

24-Month Overall Rating
  • 2.8
    Customer Service
  • 3.0
    Quality Of Work
  • 3.5
    Friendliness
  • 2.5
    Overall Experience
  • 3.2
    Price

Dealership Reviews

1 - 5 of 58 
IDriveFords7/04/2016 06:55:45 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rich Schmitt
Purchased our second Ford this year. This time from New Brighton Ford. We couldn't be happier Thank you to Rich Schmitt for making the buying experience a low pressure easy purchase! I would recommend New Brighton Ford hands down over the other Ford dealerships in town.
LisaC6/16/2016 04:13:57 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Byron, Steve, Mike, unknown others.
It has been one full week since the manager at the New Brighton Ford Quick Lanes, Mike, told me he “needed a day or so to get a clear picture of what had happened,” and said he’d get back to me. As he has made no attempt to contact me since, I feel it's only appropriate to start leaving reviews. On January 17, 2016, I was traveling on West bound 94 after dark and encountered a debris field of asphalt chunks that appeared to have fallen off a truck. A piece of asphalt took out my right front tire (the officer at the scene told me I was lucky, as the other cars who hit the field had all lost multiple tires). I had a full tires and rims warranty sold to me along with the car at New Brighton Ford, and at the first opportunity I took the car to the dealership (which is extremely inconvenient to my home). That first day, after explaining the incident, I had to fight to get the service desk to even find my warranty (eventually crossing the parking lot to the dealership where they found it instantly and gave me a printout to prove I had it), and then they told me, for the first of several times, that I should leave my car as “mounting and aligning” it would take a while. When I came back a few hours later, I was informed that they hadn’t done any work as they hadn’t been able to get my tires in, and that I should come back the next day. When I came back to collect my car after work that day, they again had done no work, as they had “then” discovered that the debris had punched a hole not just through the tire, but also through the rim, and they didn’t have a new rim in, so I’d have to return again. This dance continued, and finally, on the evening of the 27th, I stayed in the waiting room despite the “time to mount and align” the new tire, and finally received a new rim and refurbished (the only one they could get, according to the service desk) tire. At no point did anyone from the service center call me up to the desk or suggest additional service, until the end, when they simply gave me my keys. When I got home, I discovered that they had thrown the spare into my trunk on top of the now-folded-in-half carpet that covers its normal cubby, and instead of discarding the broken tire and rim, had thrown both in the trunk on top of that (as the last few months haven’t allowed for a drive out to the dump, I still have the busted tire in my family’s garage). I was annoyed, but got the spare back in its cubby and moved on. On Saturday, June 4th, after a long weekend of moving into a new apartment, I discovered that my car had developed a flat on the left side. My boyfriend drove me to work for the next few days, and on Wednesday, June 8th, I had the evening available and he followed me up to the dealership. Steve looked up my account with my cell phone number (instantly finding my warranty this time), and took my keys and said it would be about two hours. We ran errands, and on returning two hours later, discovered that again, no work had been done (I later discovered he had tried to call my work phone, claiming he had no other numbers, which was bizarre since he had used my cell phone number to look up my account). Steve told me that my alignment was off, and as such my warranty had been voided and I needed to replace multiple tires and pay quite a bit to have both front and back realigned. Since, to the best of my knowledge, they had “mounted and aligned” my tires after the incident in January (at that point just 4 months and 12 days earlier), I was shocked, and protested that I had just been in and they had handled that, and what did he mean I had “neglected” to get that serviced as they had been the ones doing the service? He then informed me that they absolutely had not, he could show me the files, installation of a tire did not include any alignment work and I hadn’t asked for that so it was my fault. I objected that those words had been used, and asked to speak to the person who had handled the incident, who I was then informed was named Byron and was no longer with the company. Steve then suggested I call the manager, Mike, the next day, gave me a card, and I left. I called Mike during my break at work the next morning, after talking to a mechanic friend that evening. In a very hostile call he initially repeated what Steve had said, and when I asserted that my friend was of the opinion that checking the alignment was part of the necessary steps in mounting a new tire, and even if it hadn’t been included for whatever reason in my warranty they should have been upselling me on doing it. He then changed the story, and said that “of course” they always check my alignment and that it must have been perfect or they would have fixed it (and the work would show up in the record). He then insisted that I must have “done something else” to the car subsequently, and when I insisted that wasn’t true said that even bumping a pothole I barely remembered could have done it. I continued to object, at which point he gave me the line about being in touch after he “talked to the techs” and “got a clearer picture,” and hung up. I understand that the suggestion that I might have done something subsequently was intended to put me in the position of proving a negative. However, the need for me to do that hinges on his first assertion: that, after a piece of asphalt punched a hole not only through the tire but also through the rim, my alignment was “perfect” when they allegedly checked it following that incident (even though, as he claims, barely bumping a pothole could have apparently thrown it off). Realistically, it is far more believable that, just like they neglected to look up my warranty, neglected to check the extent of the damage when I first brought the car in, neglected to dispose of the broken tire and neglected to put the spare back in its cubby, they also neglected to perform any checks at all and simply threw the new tire on my car. Furthermore, on Saturday, June 11th, in need of a functionally drivable car, I took my car in to a service center near my new apartment (the same chain as the center I had all my non-warranty maintenance done at near my family home, so I felt I could trust them to actually do the work they were saying they were doing). After a check, they discovered that my right front control arm had also been damaged in the incident (which had contributed to the alignment problems as well), and got everything replaced and fixed. I asked the tech if he could confirm whether the issues would have been present and should have been noticed in the course of changing a tire, and he was at first cautiously professional, and asked me again when the work had been done. When I said January 27th, he actually burst out laughing. He said that it was possible that, if they hadn’t really known what they were doing, they might have missed the small crack in the control arm, but that absolutely the alignment issue dated to at least that time, and there is no way they could have missed it if they had looked at the car at all. Having been convinced to buy a 5-year-warranty only to have the mandated service center neglect to do the basic checks of the car following a covered incident, I feel genuinely scammed out of the last 3 years of the warranty, and appalled at the shoddy customer service and technical service provided. While I had not had a positive experience with them, and certainly took my routine, non-warranty maintenance elsewhere, I trusted that the service center would, at the very least, perform adequate care for the parts under warranty. Obviously this was foolish on my part, and I feel others deserve to be warned.
Min0016/04/2016 10:33:29 AM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Customer service
I was the first in the shop when it opened on Saturday at 7am. I left after a simple oil change and inspection of a car with 14,000 miles on it at 8:45! If this is their idea of quick I advise the public to keep driving!
disappointed customer10/21/2015 09:50:38 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jesse Wolf,Mark Sloper
bought a Ford Focus from this dealer was not informed about defective transmission, brought it in to get it reprogrammed, was not successful, so they said they'd order a new part, after several attempts to contact the service department about the ordered part (2 mo) they had no request or order for the part so now I have to start over. Worst service department ever, they don't answer the phone, nor call back when messages are left. Would not buy a car from new Brighton ford again.
New Brighton Ford responded to this review
11/13/2015
We are sorry you had a disappointing experience. I previously sent a private message to address this. If needed, feel free to reach out to me directly at (651) 746-5417. Thanks - Bill Janssen, General Manager
Mike1108/01/2015 03:05:47 PM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Dan Williams
Looked at the vehicle Thursday evening. Vehicle had a price hanging in it. Interested in the vehicle so we made an appointment for Saturday morning to talk about the vehicle and trade in prices. But on Saturday morning their vehicle price had risen by over $3,000 dollars. The price hanger was a mistake we were told, however the stock numbers all matched. Online price was one price, in dealer was another price and the windshield price hanger was another price. They would not honor the price hanger price that they put on their own vehicle. BAIT AND SWITCH AT ITS FINEST. Poor sales person was caught in the middle of it all. Management never came to talk to us.
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New Brighton Ford : New Brighton, MN 55112 Car Dealership, and Auto Financing - Autotrader