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New Brighton Ford

1100 Silver Lake RdNew Brighton, MN 55112
1-877-462-65501-877-462-6550
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Delivery Options
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Why You Should Buy a New Car From Us

Customer satisfaction is the goal of each and every employee at New Brighton Ford. All dealership personnel will treat each and every person as a potential lifetime custo ... Read more
Customer satisfaction is the goal of each and every employee at New Brighton Ford. All dealership personnel will treat each and every person as a potential lifetime customer, communicating a professional image that embraces honesty and concern for the customer's wants and needs.

Why You Should Buy a Used Car From Us

Buying Pre-Owned? Buy With Confidence! New Brighton Ford Now Offers a Lifetime Powertrain Warranty On Most Of Our Used Vehicles. For More Details And To View Exclusions V ... Read more
Buying Pre-Owned? Buy With Confidence! New Brighton Ford Now Offers a Lifetime Powertrain Warranty On Most Of Our Used Vehicles. For More Details And To View Exclusions Visit newbrightonford.com/lifetime-warranty

Dealer Disclaimer

New Brighton Ford is not responsible for any errors,omissions or inaccurate prices that may be reflected on this website. For accurate information and pricing on this or ... Read more
New Brighton Ford is not responsible for any errors,omissions or inaccurate prices that may be reflected on this website. For accurate information and pricing on this or any of our vehicles please contact us directly. Thank you for your consideration.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.1
    Customer Service
  • 3.4
    Quality Of Work
  • 3.8
    Friendliness
  • 2.9
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 55 
disappointed customer10/21/2015 09:50:38 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jesse Wolf,Mark Sloper
bought a Ford Focus from this dealer was not informed about defective transmission, brought it in to get it reprogrammed, was not successful, so they said they'd order a new part, after several attempts to contact the service department about the ordered part (2 mo) they had no request or order for the part so now I have to start over. Worst service department ever, they don't answer the phone, nor call back when messages are left. Would not buy a car from new Brighton ford again.
New Brighton Ford responded to this review
11/13/2015
We are sorry you had a disappointing experience. I previously sent a private message to address this. If needed, feel free to reach out to me directly at (651) 746-5417. Thanks - Bill Janssen, General Manager
Mike1108/01/2015 03:05:47 PM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Dan Williams
Looked at the vehicle Thursday evening. Vehicle had a price hanging in it. Interested in the vehicle so we made an appointment for Saturday morning to talk about the vehicle and trade in prices. But on Saturday morning their vehicle price had risen by over $3,000 dollars. The price hanger was a mistake we were told, however the stock numbers all matched. Online price was one price, in dealer was another price and the windshield price hanger was another price. They would not honor the price hanger price that they put on their own vehicle. BAIT AND SWITCH AT ITS FINEST. Poor sales person was caught in the middle of it all. Management never came to talk to us.
alex carlson4/22/2015 10:05:21 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Andrew Asp
I just bought a new 2015 Ford escape and Andrew talked me through the entire process. he told me all about the car I was buying and gave me a greater comprehension of the car I was buying. the part that just blew me away is that Andrew showed me things about the car that would never have found out myself like never in a millions years ever. just the best!!!
New Brighton Ford responded to this review
5/01/2015
What a nice review to read! We are happy that Andrew was able to help with your Escape purchase and show you some of the vehicle's features. Thanks for sharing your experience at New Brighton Ford and we hope you enjoy your new Escape!
paul4/07/2015 10:04:27 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Bill Janssen,Justin Sathren,Ryan Wichman
I bought a vehicle from this dude that was priced at $5200.00 put 1800 down so simple math says 5200 - 1800 equals 3400.00 he took a loan out or told the loan agency I need a loan for 5522.00 then where did my 1800.00 go??? NOT TOWARD THE VEHICLE I TELL YOU!!!I'm getting me a lawyer going to the Better Business Bureau and contacting the Attorney General on this dude anybody that wants to ask me about this guy in my dealings with him can call me 612-600-6262...DO NOT DEAL WITH HIM.I willmake a later post on how his boss the sales manager dealt with this fraudulent transaction / deal / sale ............
New Brighton Ford responded to this review
4/27/2015
I am sorry that you had a bad experience with us but I am glad we were able to come to a conclusion that you were happy with! I hope you enjoy your new vehicle!
kessnerj2/23/2015 03:37:44 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Andy Hurry
I purchased my SUV and brought it home on February 28, 2014. I was told that it had been sitting "in the back lot" for a while. After about 3 weeks of driving it, the brakes started to grind etc. I brought it back - it seems that there was rust on the brake thing and it would cost me to have it fixed. Well, I mentioned that I had purchased it not too long ago and that it has not sat a day since it was purchased and that the rust was from when it sat "in the back lot". Our salesman was able to take care of that for me. Then there started to be a clunking coming from the left front wheel area (spring perhaps, strut perhaps). It has been in 4 times in the past year and it still isn't fixed. I will be bringing it in for the 5th time in the near future. As soon as it got cold and there was frost on the windows, I noticed that the several of the defroster lines in the back window did not work. The SUV was brought in for that - in fact it has been in 3 times for it to be fixed. Now, it's to the point where instead of no lines, there are globs on the lines where the window defrosts and the rest on the line does not. I was asked by the service manager why the lines were scraped off - how would I know? I know I didn't climb in the back and scrape them off. For one thing, I'm an adult and see no reason why I would ruin an expensive purchase and the other is that I'm not that flexible enough to do it. It will be going back for that again. How many more times do I have to bring in the vehicle to get items complete fixed. What happed with their so many point inspection of a used care? Obviously some items were missed because of the rust on the brake things. As it is now, I am not planning to purchase from them again and I am sharing the information with my friends and family. Each time it the vehicle was brought in, it had to be dropped off the night before because they don't open until 7 - I start work at 6:30 - and a car had to be used that someone else owned.
New Brighton Ford responded to this review
4/03/2015
My name is Bill Janssen, General Manager of New Brighton Ford. I am sorry that we have not met your expectations. We have taken the time to read and evaluate your review. If you would like to reach out to me directly, I would be happy to get involved the next time you are in for service. Thank you - Bill Janssen 651-746-5417
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New Brighton Ford : New Brighton, MN 55112 Car Dealership, and Auto Financing - Autotrader