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Lexus of Wayzata

16100 Wayzata BlvdWayzata, MN 55391
1-855-407-13851-855-407-1385

Services and Amenities

  • Loaner Cars
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Thank you for your interest in Lexus of Wayzata. A good portion of our customers start online just like you! That is why our sales professionals are here for your ultimat ... Read more
Thank you for your interest in Lexus of Wayzata. A good portion of our customers start online just like you! That is why our sales professionals are here for your ultimate luxury vehicle shopping experience. We are here to serve you with a time sensitive and customer-centered buying experience.

Why You Should Buy a Used Car From Us

Thank you for your interest in Lexus of Wayzata. A good portion of our customers start online just like you! That is why our sales professionals are here for your ultimat ... Read more
Thank you for your interest in Lexus of Wayzata. A good portion of our customers start online just like you! That is why our sales professionals are here for your ultimate luxury vehicle shopping experience. We are here to serve you with a time sensitive and customer-centered buying experience.

Languages Spoken

  • Español
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 388 
SoUnhappy!4/20/2016 05:56:28 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Matthew Cantolla
I have a 2007 Lexus LS460 L that had an internal engine valve failure at 76000 miles. This dealer originally told me that it would be $15,000 to fix. I asked how this could happen?????? "It's just bad engine valve failure of valve number six. Maybe we can get a kit to fix it and it will only be about $6,800." After I said, "No way! The dealership submitted the claim to the regional office who also will not stand behind their product! What kind of car company would not stand behind a premium luxury car? They did offer to help commit insurance fraud by offering to sell us a warranty then wait a few months to see if it would be covered. Do not buy a Lexus - the quality is terrible anymore. More importantly DO NOT trust this dealer!!!!!!!
Lexus of Wayzata responded to this review
4/28/2016
Shane and Chris, Again, thank you for taking time to review your concern with me. I hope you understand we have done everything that we, as a dealership, can do. We strive to provide the highest quality experience possible to all of our guests, but unfortunately on rare occasions, our hands are tied. Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137 | mdejong@lexusofwayzata.com
Happy Lexus Owner4/19/2016 08:50:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Doug Evans
Doug Evans is simply the best service advisor I have ever worked with. He has called me personally about recalls months before formal notice from Lexus Corp. Doug is knowledgeable and clear when explaining how my 2010 HS 250h will be serviced and he is never too busy to take calls. Doug is an asset to not just to this dealership but to the Lexus brand as well.
Lexus of Wayzata responded to this review
4/20/2016
Thank you so much for taking the time to write your positive review and for the kind words about Doug! I will definitely pass on the compliments. It is our goal to provide each of our customers with the best service experience possible. Especially when it comes to maintaining the Lexus brand. We want to show our customer the same exceptional quality the brand stands for! If you are willing, would you like to copy and paste this review on a few of our other sites? For your convenience, I've included 4 links below that you can copy and paste into your browser. Thank you, and if there is anything else we can do, please reach out! https://www.yelp.com/writeareview/biz/tCRn3PviwX3fAtIDNSy3zQ?utm_campaign=search_listing&utm_medium=partnership&utm_source=yahoo&return_url=%2Fbiz%2FtCRn3PviwX3fAtIDNSy3zQ https://plus.google.com/104457430657038090583 https://www.facebook.com/lexusofwayzata/reviews http://www.cars.com/dealers/17526/lexus-of-wayzata/reviews/
Lake Minnetonka Girl3/22/2016 10:53:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ignacio Garrigos
One name and one name only "Ignacio Garrigos"!!! He's the best and I would never work with anyone else but him. With Ignacio, it's more than a business transaction. We've built a friendship over the years that goes far beyond the sticker price of a Lexus product. He gets me, he understands my lifestyle and my needs. The finance guys at Lexus of Wayzata go to bat for the customer! The maintenance service, care and follow up far exceed any dealership I've ever been with, and trust me, I've been with many! Keep up the stellar work guys! I'm a loyal customer not only because of the product, but because of the personal service I receive when I walk thru the front door of Lexus of Wayzata! The saying is true at Lexus of Wayzata -- "you get what you pay for!' Debra M. Pauli (4 time owner of the Lexus product line) Lake Minnetonka 3/23/2016
Lexus of Wayzata responded to this review
3/23/2016
Hi Debra, it is so nice to hear from you. Thank you for taking the time to post the positive review and amazing comments. I will pass along the message to our team! Thank you for your repeat business. We hope you are enjoying your Lexus. Sincerely, Robert Katz | General Manager | 952-476-6111
Samuel Dorfman3/22/2016 02:38:23 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Celeste Harris
Last week I took my baby in for a due oil change and at same time decided to let Celeste know that there is a bit of squealing when breaking. It took mechanic just a bit over an hour to diagnose a problem. I was offered a loaner and was out the door in next 15 minutes. My vehicle was ready the next day. Celeste was very professional and friendly.
Lexus of Wayzata responded to this review
3/23/2016
Hi Samuel, we appreciate the amazing review. I will make sure to pass along the nice comments to Celeste as well. Thank you for your business, I am so glad we could make your service experience a very positive visit. Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137 | mdejong@lexusofwayzata.com.
ufaquarian3/14/2016 12:43:44 PM
1.0
Overall Rating
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mike Gleason
Saw 2 cars online at Lexus website which were available locally. Got prompt response from Mike, I asked for best price on both vehicles. Mike sent in detailed quote for 2013 RX350s but the price was north of $600/month! As a response to my comment , " The offer you gave me on a certified Lexus is much higher then what I can secure on a new Lexus lease!" I got "Would then consider a new Lexus RX350 lease."
Lexus of Wayzata responded to this review
4/18/2016
Hi Umair, again, sorry to hear about your experience. We always strive to provide the customer with the best vehicle options and information. I appreciate you getting back to me to discuss the situation. Please call me directly if we can further resolve. Sincerely, Rich Barfknecht | eCommerce Manager | 952-697-2300 | rbarfknecht@lexusofwayzata.com
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Lexus of Wayzata : Wayzata, MN 55391 Car Dealership, and Auto Financing - Autotrader