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Morrie's Minnetonka Ford Lincoln

13400 Wayzata BlvdMinnetonka, MN 55305-1848
1-888-894-82191-888-894-8219

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Buy Happy is car buying the way it should be. Fun. Informative. Exciting. Honest. Easy. Rewarding. Affordable. Come see what Buy Happy is all about! Our best price firs ... Read more
Buy Happy is car buying the way it should be. Fun. Informative. Exciting. Honest. Easy. Rewarding. Affordable. Come see what Buy Happy is all about! Our best price first, pure and simple! Commission Free Information-Rich Sales People and so much more. Morrie's, your only place to Buy Happy.

Why You Should Buy a Used Car From Us

Buy Happy is car buying the way it should be. Fun. Informative. Exciting. Honest. Easy. Rewarding. Affordable. Come see what Buy Happy is all about! Our best price firs ... Read more
Buy Happy is car buying the way it should be. Fun. Informative. Exciting. Honest. Easy. Rewarding. Affordable. Come see what Buy Happy is all about! Our best price first, pure and simple! Commission Free Information-Rich Sales People and so much more. Morrie's, your only place to Buy Happy.

Dealer Disclaimer

Price includes most applicable rebates. Please call us for a price/rebate breakdown. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Char ... Read more
Price includes most applicable rebates. Please call us for a price/rebate breakdown. Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 181 
Wes Vogel12/06/2014 10:04:46 AM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Andy
INVOICE NUMBER: QLCB273277 DATED: 12/05/2014 CUSTOMER NUMBER: 142916 LOCATION: Morrie's Minnetonka Ford I have been taking my vehicle to Morrie's Minnetonka Ford service center for 10+ years I drove in to Morrie's Minnetonka Ford with my 2000 Ford F150 needing a mechanical look on Wednesday December 3rd 2014. I had vibrations occurring at 50 mph speeds and higher. I told the Morrie's service agent I thought it could be my tires/wheels needing to be re-balanced, but to check for the exact cause. The service agent came back to tell me I needed four ball joints and two upper control arms replaced. He said nothing about tire balancing. He estimated the cost to be around $1,350.00 to fix the vibration and might get it lowered because of labor overlap for all the parts replacement. I waited in the lounge from 9:15am until 5:15pm, checking in three times for status updates. At the end of my time there, the service agent said the ball joints and upper control arms were NOT the problem. But all were installed. He felt bad and said I wasn't responsible for this cost. He turned red and was stumbling over his words with embarrassment. He made it sound like one of the vehicle runners or someone moved my truck into the wrong mechanics stall. From there they mistakenly marked my truck for ball joint and upper control arms when it probably should have been another vehicle. Why replace all of that? I have every single one of my Morrie's Ford Service receipts. Every single one. Nothing was ever noted as deficient prior to this. The actual problem was my U-joints. Two other service agents and one mechanic looked at the paperwork and were mumbling SHOCK at the screw up! They didn't have the U-joint parts at that time, but the agent said it would be done in the morning. He said come in then to pick it up. He gave me a loaner vehicle overnight. I returned at 11:30am Thursday the next day. A different service agent said parts wouldn't be ready until Friday and that it would be done Friday late afternoon. I got the call to show up around 2pm Friday. I showed up and without warning, I somehow became liable for the ball joints and upper arm repairs! I had to get my vehicle because I needed it for work this weekend. Morrie's Minnetonka Ford committed fraud by lying to me. That cost me $1,519.74. They charged me $70.00 to balance my four tires and replace the U-joints. That is how my invoice is broken down. Makes no sense. When reading the repair print out, I always see notes from mechanics stating what they found deficient and/or what I stated to the Ford service agent. This printout said nothing from the mechanic. It just said replaced parts without any description saying parts were worn out or causing vibrations. The u-joint issue was clearly noted by the mechanic. I now know it was only my U-joint. I went into the F-150 forums to look up my issue Wednesday night. Members have posted issues of squeaking when driving and vibrations when driving. Almost every single response has been "bad u-joint". I had that issue for a good 2 months, but thought it was my rotors and brakes squeaking as part of the break-in process. Those were recently replaced by Morrie's. The vibration began about a month ago, but I rarely drive on the highway. I am a local driver 99.5% of the time. I was a customer there for a long time. Never again. I find their repair tactics to be intentional criminal fraud in nature. I left my invoice number and my customer number for reference. I stand by my review. If anyone has any questions, please contact me. I am willing to pay the full repair cost of the U-joints. I want a full parts and labor refund for the cost of the ball joints and upper control arms repair. No other terms are acceptable. Period. As a side note. I had usually worked with Ford service agent John. He was always thorough in detailing the repair issues and even would bring me back to see what was wrong. I saw him that day. He always recognizes me and remembers my name. Great guy. For some reason, they shoved me into the oil change side this day.
Morrie's Minnetonka Ford Lincoln responded to this review
12/08/2014
Hi Wes, I want to start by saying I sincerely apologize for your service experience here with Morrie's Minnetonnka Ford. It sounds like they may have been a mix up with our service department and I understand your frustration and want to work with you to rectify this situation. At your next convenience, please reach out to me directly at social.media@morries.com with your contact information. Sincerely, Terrance Hunter, Social Media Specialist Morrie's Automotive Group
Minouye11/22/2014 12:22:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Curtis Hughes
Great experience buying a certified Ford Edge here.... Probably the best car buying experience we have ever had. No pressure, no haggle pricing. Ask for Curtis Hughes, he was amazing.
Thoven11/13/2014 11:44:26 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Glen Saunders
Bought a 2014 ford escape. It said you get free oil changes and car washes at any location. There's no locations near Lakeville, the closest one is Inver Grove and their hours won't work with my 9-5 job and they are not open on Saturdays. Very dissapointed.....
Morrie's Minnetonka Ford Lincoln responded to this review
11/21/2014
Hello, We sincerely apologize for the inconvenience. Unfortunately, we currently do not offer oil changes at this location during weekends but our car wash is open! If there's anything else I can assist you with, feel free to reach out to me directly at social.media@morries.com Sincerely, Terrance Hunter. Social Media Specialist Morrie's Automotive Group
mcspedp10/31/2014 02:04:52 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kevin Schlitz,Nancy Hoopes
I called on a Monday and was told the car I wanted to buy (1-owner trade in) was in the shop and that it would be a day or two before I could come test drive it. Two days later I get a call that the car is ready. I drive to the dealer and meet with Nancy. She encourages me to drive the car AND have it checked by a mechanic. I schedule a shop appointment for that same day at my expense, and start my test drive. A few minutes later I get a call from Nanacy, "Bring the car back, Someone purchased it sight unseen"!!! Obviously Morries is hiding problems with the car and sold it to a "Flipper". I have the VIN# and will watch for this car on Craigslist and other sights where "flippers" prey upon the inexperienced car buyer 99.99% of the buying public test drives their cars before buying, I guess at Morries That is not allowed. DO NOT WASTE YOUR TIME Upon, seeing this review I get a call from Morries telling me that it's my fault! The SM Kevin said "When people take care to a mechanic, they find things wrong and ask us to make repairs" -WOW GO MORRIES!!!! He also asked if I still wanted the car because the flipper was ok with bringing it back. WHAT A CROCK! I am Just Sorry I have spent money with Mories in the past both on a purchase and a trade which they gave me $8,000 on and SOLD for $16,000.00 Forego the 100% Mark up on used cars and AVOID THIS DEALER.
Morrie's Minnetonka Ford Lincoln responded to this review
11/04/2014
Hello, I'm sorry to hear about your experience here at Morrie's Minnetonka Ford. We're committed to our Buy Happy promise and disappointed it sounds like we didn't follow through on that with your visit. At your next convenience, please reach out to me directly at social.media@morries.com to help rectify this situation. Sincerely, Terrance Hunter, Social Media Specialist Morrie's Automotive Group
whatalemon10/10/2014 04:04:12 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Tom Frenzel
Had an awful experience at this dealership. Bought a used car, as is, and the car didn't make it more than 400 miles before the clutch went out. I noticed also noticed (after driving for a week) the wheel bearings badly needed to be replaced, and the knob for the heat/AC was broken (just sitting in the groove.. and apparent that pliers was used to turn the dial inside), but minor things I could fix myself. I find it hard to believe that they didn't know about any of these issues before selling it to me, and find it much more likely that he played dumb. I was told by Tom that it had some slight body damage from hail but mechanically sound. "We test them and make sure they run down the road, that's about it." Riiiight.. the car isn't checked for any major problems? If the car blows up on my way out of the lot, and I opt out of the warranty, is that on me, too? Yes, I could/should have bought the warranty, but it's an older used car that I just intend(ed) to get 2-3 years out of. And is it unreasonable to expect a car bought from a dealership would last for more than 500 miles before a significant problem happens? If this happened after 6 months it's a different story. Especially when I'm told it's mechanically sound and would be a good commuter from the dealer, who is (in theory) supposed to help you get all of the information to decide on the right vehicle? If they would have told me about any of these issues, I could have made a better decision, but I think they were just happy to get my money and get rid of the car. Tom himself seemed apathetic and close to retirement so probably doesn't care much, in general. I was basically told, tough luck, it's your problem. Was told the same from the manager. I have two friends who are mechanics at dealerships and when I explained the situation they said that when that happens at their work, the dealership tries to meet them halfway or provide parts, even if they aren't obligated to do so - imagine that: building a rapport with your customers! What a concept! Be very careful at this dealership, especially if looking at used cars. You probably won't get all of the information, and they wash their hands of you as soon as you give them your money. I would expect to be ripped off from a private party on craigslist, but not from a big, seemingly professional dealership.
Morrie's Minnetonka Ford Lincoln responded to this review
10/14/2014
Hi Joe, I sincerely apologize for the inconvenience with the purchase of your vehicle. I can understand how frustrating it can be to purchase a vehicle that may not be in the shape you were expecting. At your next convenience, please reach out to me directly at social.media@morries.com. I would like to work with you to see how we can rectify this situation. Sincerely, Terrance Hunter Social Media Specialist, Morrie's Automotive group
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