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Liberty Auto Plaza

921 S. MILWAUKEE AVELIBERTYVILLE, IL 60048-3228
1-877-772-18931-877-772-1893
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Services and Amenities

  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Liberty Auto Plaza proudly serves the entire Lake County community and beyond with the best reputation for no-hassle purchase experience. For a top-notch Internet VIP Exp ... Read more
Liberty Auto Plaza proudly serves the entire Lake County community and beyond with the best reputation for no-hassle purchase experience. For a top-notch Internet VIP Experience, please ask for Dealer Sales 1-877-772-1893 to learn about all of the up-to-the-minute incentives, price discounts, and inventory changes.

Why You Should Buy a Used Car From Us

Liberty Auto Plaza has created a no-hassle Internet VIP experience for all our loyal online customers. Call and ask for DEALER SALES at 877-772-1893 pricing, pre-owned ce ... Read more
Liberty Auto Plaza has created a no-hassle Internet VIP experience for all our loyal online customers. Call and ask for DEALER SALES at 877-772-1893 pricing, pre-owned certified and used car inventory, and the best value for your trade. Learn the Liberty Auto Plaza difference.

Dealer Disclaimer

Data is provided by the vehicle manufacturer and/or other sources and therefore exact configuration, color, specifications & accessories should be used as a guide only an ... Read more
Data is provided by the vehicle manufacturer and/or other sources and therefore exact configuration, color, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses. Furthermore, inventory is subject to prior sale and prices are subject to change without notice,do not include taxes, registration fees, finance and/or documentation charges.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.2
    Quality Of Work
  • 4.4
    Friendliness
  • 4.0
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 148 
kenopoly112/01/2014 09:54:50 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Will, Eric Otto
This past Friday November 28th, 2014 I went to look at a 2008 Kia Sedona at Liberty Auto Plaza in Libertyville, IL. Sandy with internet sales called me and said the van was available and that I should come in and look at it. I was told to ask for Will on the Kia side. Once I get there and after waiting for about 20 minutes, Will finally came and introduced himself. From there he directed me to another gentleman by the name of Eric Otto. Eric took me out to see the van and test drive it. Immediately while I knew I had a few other vans to look at, I REALLY liked this one. I asked Eric at that moment would they be willing to negotiate on the price and he immediately told me NO. He then gave me a card with his cell and said if I wanted to purchase the van to call him. While I was out looking at other vans, I really didn't want this one to slip away. I had my business partner to reach out to Eric and see if they would try and do something the pricing and Eric again told him NO and I followed up for a 3rd time and the answer was still NO. I had a white female within our organization to call and she asked for a price adjustment as well-guess what? They told her YES. This is very unfortunate as I have my own financing and I’m very credit worthy. I cut out probably 50% of the work they would normally do at a dealership and they absolutely refused to do a price adjustment but was more than willing to do it for the right person. All I can say is WOWWW
amy.weipert7/28/2014 01:08:29 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Chad, Jay, Anthony
Even though I had to drive 3 1/2 hours to get to this dealership I would have to say it was my best yet. Very easy to work with, Chad, Jay and Anthony were very helpful and I left with a car I love! I am a women and made this trip alone, but felt 100% comfortable at this dealership.
seonggraham6/29/2014 04:57:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Gjokaj
I purchased Nissan Rogue SV from Liberty Auto Plaza Dealership and had a great experience with them. They were very fast getting back to me with the information that I needed and sent me the invoice through email before I went there to pick up the car. The communication was wonderful with them. They did exactly what they promised over the phone and held the car for me until I got there, which was a three hour drive. Their staff members were very friendly and accommodating to my wishes and willing to work with me on every aspect. Especially, the general manager, Steve, was excellent, leading the entire purchase process. I highly recommend the Liberty Auto Plaza.
BFig775/14/2014 11:10:43 PM
2.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:George Solomon, Manager Robert
Buyer Beware. Hubby and I were looking to purchase a new vehicle and found one online. Throughout the day today, my husband was texting with George Solomon about the price. They discussed budget and George said that he could come down 1500 off of the asking price. We still have the text with the price of "what he can do". We then drove for an hour to get there. I should have suspected something was up when George wasn't there but some other guy who seemed nice enough. We test drove it and then sat down (in a dimly lit, dingy, filthy area that was definitely not part of the main dealer area.) As a plus the guy was great with my 4 year old daughter and got her a puzzle. Warning bells went off when he said he had to "get my manager to talk about the numbers." Manager Robert walked up and started talking some story about how it still needs detailing, inspection and something else and can let it go for $800 off the asking price. We said no way, that's not what you quoted us and got up to leave. He seemed insulted that we wanted it for that price. He was talking about how "this is a lot of car for that amount. No way could we take $1500 off the top." Like, how dare we? Well, if that's the case then why did your guy offer that amount? When someone says, "What can you do with the price?" And you respond with an amount, shouldn't that have to be honored? Now, I understand how business works. They need to make their money. However, they should NEVER have said yes to a price, lured us all the way up to their dealership and THEN tell us "of course we can't do that price." If they couldn't do that price then George Solomon shouldn't have said "I can do $xx,xxx." They had ALL day to text or notify us that it wasn't going to fly for whatever reason they wanted to give. Robert's attitude about the whole thing seemed so flippant, rude and disrespectful. i looked him right in the eye, pointed to my 4 year old daughter and said, "You know, to bring a FAMILY this far away to purchase a vehicle in good faith and then change the price once we're already here is horrible." And he didn't care. We drove 10 minutes away and purchased the same vehicle at another dealer.
davidohland3/20/2014 03:33:36 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:VW service manager
I brought my car in for suggested 100,000 mile maintenance last month. In the process, a bolt was sheered off. The service manager made the service center mistake my problem by charging me for the work to repair that damage. I have purchased 2 cars from this dealership and do not intend to ever return. I bring my car to you for qualified service because I do not want to make this type of mistake. If a bolt is sheered off by a service technician, then he should slow down, apply heat and make sure the damage does not occur. That is what I expect when I pay top hour labor charges.
responded to this review
3/21/2014
Hello, My name is Steve Stein, and I am the General Manager of The Gallery Automotive Group. I would love the chance to speak with you about your experience. We pride ourselves on far better customer service that what you described, and I'd like to address the situation at your earliest convenience. Please call me at 781-278-1210, which is my direct line. If you prefer, my email is sstein@gallerygroup.com. Thank you and I look forward to speaking with you, Steve Steve Stein General Manager Gallery Automotive Group 781.278.1210
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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