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Bob Rohrman Schaumburg Ford

815 E. Golf RoadSchaumburg, IL 60173
1-888-578-02621-888-578-0262

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Bob Rohrman Schaumburg Ford, located at 815 E Golf Rd in Schaumburg, IL, is your premier retailer of new and used vehicles. Our dedicated sales staff and top-trained tec ... Read more
Bob Rohrman Schaumburg Ford, located at 815 E Golf Rd in Schaumburg, IL, is your premier retailer of new and used vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

Why You Should Buy a Used Car From Us

Schaumburg Ford's used cars, trucks & SUVs are carefully inspected by our highly trained technicians to guarantee quality for our Chicagoland customers. We have one of C ... Read more
Schaumburg Ford's used cars, trucks & SUVs are carefully inspected by our highly trained technicians to guarantee quality for our Chicagoland customers. We have one of Chicagoland's best selection of Certified Used Fords.

Languages Spoken

  • Español
  • 한국어
  • Русский
  • Polski

Dealer Disclaimer

All information regarding equipment, engine size, etc on this car is provided to the Bob Rohrman Auto Group by a third party. As such, it is as accurate as the upload of ... Read more
All information regarding equipment, engine size, etc on this car is provided to the Bob Rohrman Auto Group by a third party. As such, it is as accurate as the upload of data the third party sends. Therefore the Bob Rohrman Auto Group can not be held responsible for errors in this data. Please add tax,title, license and doc. fee to all prices & payments. All offers with approved credit. Please contact us directly if you have any questions.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.4
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 160 
brlepenske11/18/2014 12:33:25 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Finance Group
I purchased an Explorer from this dealership in 2011. I sold that vehicle in December 2013. I soon after went into the showroom and filled out the proper paper work in order to cancel my extended warranty and receive a reimbursement of the unused portion. I checked back about 6 months later and found out the paperwork never made it to the warranty company. So at the salesperson's request I faxed in another copy of my odometer reading in order to resubmit the request. I have never heard back and called today only to find out the person I was calling is no longer employed at the dealership. Now I have to restart with a completely new person. Apparently, after you buy a car, they can care less about supplying any level of customer service.
heather.g.westmoreland11/09/2014 12:57:34 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Nick Magdalin,Brian Plyam
I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was professional, straight forward, and just pleasant to work with.
dhayes30711/01/2014 11:53:09 AM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Zak Keller
Went in last night after talking with an internet rep for the past week or so. They had all my trade info, they already pulled a credit report, and knew exactly what car I wanted. I was told about five times via email it was very possible to get me near the payment and term I told them I needed. Upon arriving to the dealership, they came back with numbers that were absolutely asinine, telling me I needed to put down several thousand dollars more than I wanted to and saying my car payment would have to be almost $100 more per month. Long story short, after them completely low balling me on my trade (offering $16k on a car they could easily sell for over $20k), I got them to come up quite a bit, but we couldn't make it happen. At no point in time were they anywhere near what they told me was "possible," depending on my trade. My trade only has 9,600 miles on it and literally is in perfect shape. Perhaps their email meant to say it was IMpossible and I just misread it (sarcasm). Then the finance manager became defensive and started telling me "I don't think you really even want this car" and making remarks about how I wasn't willing to budge. Why should I be willing to budge when I was flat out lied to? Oh, best part about it? I could hear them talking about me at the front desk. Maybe they didn't realize I was still in the dealership and waiting to get my keys back. The night ended with me walking away from the dealership and neither the finance manager or the sales rep bothering to at least shake my hand and say "sorry we couldn't make a deal." They basically just turned around and walked away. Although I would agree the terms they were presenting me at the end were reasonable, the point is they told me my original request was possible, and they knew very well that there was no way to get to that point. I would have paid what they ended up presenting me had they been honest from the start. I actually considered going back today and purchasing it, then I realized it would be stupid to give them even a dollar after the way they handled this. I'll go somewhere else and pay the same price, maybe even a little more, to an honest dealership.
wwwwhip10/21/2014 07:34:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Plyam
This is my 3rd vehicle from Bob Rohrman Schaumburg Ford. Every time i have gone there they have been so helpful and courtesy .Brian was very knowledgeable and friendly answered all my questions and did not rush me while i looked at the vehicles i were interested in. Paul E Koenig 3rd Schaumburg, IL
Don Burzen8/05/2014 09:18:34 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Nick Magdalin,Ideen Ghaffari,Brian Delaney
From the moment Brian Delaney met us at the door, our experience was outstanding. We actually arrived an hour after the posted Saturday closing time, but still saw activity. So we asked if they were still open, and Brian's comment was: "We are here to sell cars. If you want to buy one, let's talk about your needs." At no point did he (or anyone else) try to "SELL" us. He gave us all the information we needed, and quickly got us behind the wheel of the models we wanted to evaluate. When it came time to talk price, he avoided the normal games and started with an offer that was fair. No boss to put added pressure. Just a fair price. We did sit with Nick Magdalin to hear about their recommendations for additional treatment protection; but again, no pressure. When we decided it wasn't for us, that was it. No additional person to convince us otherwise. By the time we finished the paperwork with Ideen Ghaffari, it was almost ten PM; but at no point did he or anyone else make us feel rushed. Every person we dealt with at Schaumburg Ford gets high marks. We STRONGLY recommend Brian Delaney as the best salesperson we've ever worked with (and we've bought a lot of new cars over the years). We wanted to buy an Explorer; they wanted to sell one; so we did.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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