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St. Charles Chrysler Dodge Jeep

1611 E Main StSt Charles, IL 60174-2343
1-888-984-97911-888-984-9791
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

RELAX at St. Charles Chrysler, Dodge, Jeep, Ram...knowing you are buying a new vehicle with our guarantee of the easiest car buying experience. 24 Hour New Vehicle excha ... Read more
RELAX at St. Charles Chrysler, Dodge, Jeep, Ram...knowing you are buying a new vehicle with our guarantee of the easiest car buying experience. 24 Hour New Vehicle exchange Best Prices Guaranteed Fast Delivery

Why You Should Buy a Used Car From Us

RELAX at St. Charles Chrysler, Dodge, Jeep, Ram...knowing you are buying a quality pre-owned vehicle with our guarantee of the easiest car buying experience. 24 Hour Pre ... Read more
RELAX at St. Charles Chrysler, Dodge, Jeep, Ram...knowing you are buying a quality pre-owned vehicle with our guarantee of the easiest car buying experience. 24 Hour Pre-owned exchange 90 Day Warranty Thorough 120 Point Inspection Best Prices Guaranteed

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.0
    Quality Of Work
  • 4.1
    Friendliness
  • 3.3
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 28 
RacerX83006/16/2015 10:37:18 AM
2.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Brandon, Accessories guy, Sales manager #1, Sales Manager #2
I just purchased a 2015 Jeep Grand Cherokee from this dealer. Other than the color, I knew exactly what I wanted, but what started out as a good experience, went completely horrible immediately after giving them the deposit. My first contact salesman(Brandon) was nice to work with. To get the pricing finalized I had to have a visit with the sales manager who felt the need to give me the "what do we have to do to put you in this car today" routine(I couldn't believe people still did that). After telling my salesman that all they had to do was match the printed price that i received at another dealer. Sidenote: I wanted to give the sale to the salesman who had gone through the leg work with me, test drives, answering questions, etc. In hindsight, I should have gone with the dealer that gave me the cheaper price initially, rather than having St. Charles Jeep match it. After we agreed on the price, I told my salesman that I wanted to get every piece of paperwork done, that could be done, so that when I brought the family back with me to pick up the car, all my wife and I would have to do is sign our names. I spent in total about 2 hrs there on that Thursday. This was going to be a dealer trade for the color I wanted, so i could not pick it up that day. On Saturday, we got the call to come pick it up. I told them that we would be in at 1pm to give them our trade-in and pick up the new car. When we arrived, our salesman was busy for a few minutes with another customer(understandable being a Saturday). But the problems started almost immediately after that, when it became apparent that the paperwork was still not complete, when the salesman came back to me to ask what county we lived in(1.5hr)! Are you kidding me! What did I spend 2 hrs there on Thursday for, if they were still working on these rudimentary details! Then we had to wait(1hr) to talk(45min) to the "accessories guy", which I really did not need to talk to. The only accessories i was interested in were all weather floor mats, and I could come back for those another day. but we were told we HAVE to see him first. The finance guy was quick. i think we spent 10min with him. Finally, after almost 4hrs at the dealship, we were going to get our car! That's when we discovered that in the dealer exchange, they did not get the second set of keys for the car, so I would have to come back and pick those up. Also, the "Accessories Guy" now informing me that the parts department had closed at 3pm, so he could not give me my floor mats, I would have come back for those as well. Over the weekend, I was online looking at other accessories for my new car when I found the same factory floor mats for $50 less, and i wouldn't have to go pick them up. So I sent an email to my salesman, instructing him to cancel the floor mats that I did have yet and just refund the money to my credit card since I had used it for part of the down payment. When I did not get a response, I followed up with a phone call to him, which then resulted in the accessories guy calling me back to ask why I wanted to cancel them, to which I responded that I found them for almost 30% less. I told him that if he wanted to match the $140 price(including tax) that I was ok with that. He said, "Let me talk to the parts department to see if I can match that, an I will call you back". After not hearing from anybody for 24 hrs. I called again and was told that the best they could do was $145. I said fine, since I was already in progress with them. I told him that I could not pick them up until later the next week. The following week, i emailed to let them know that I would come in the next morning to get the mats and the refund for the difference. Long story shortened.. It took me 1hr and some four letter words to pick up the floor mats that were already owed to me! No wonder dealers don't want a business model like Tesla coming in, where I can order online and never have to deal with this!
Fartknocker2/24/2014 08:55:33 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Carlos(general manager) moe (sales manager) jake (service manager)
BEWARE The worst experience of my life! Bought a 07' truck from them after 600 miles the engine developed a knock i returned it to the dealer where i was reassured that they would fix the problem (moe sales manager and jake service manager) after 3 days i received a call from jake saying no worries just trying to figure out if there going to repair or replace the engine but they were no worries. 8 days pass till the next call that proclaims great news the repair is $9400 and all i have to pay is half!!! I explain this is not right and return to the dealer where moe (sales manager) says its only $1000 out of my pocket! I have to remind him once again where is this taking care of me? So now (carlos general manager) gets involved and once again re-assures me he will take care of the problem next day i return to the dealer to meet carlos where he proclaims he will not fix my truck .... But will return my money so now im three weeks into this nightmare no truck no money and all kinds of excuses!!! CONSUMER BEWARE ! Avoid st. Charles chrysler jeep at all costs you have been warned
gcza11/19/2013 09:43:18 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Carlos Huerta, Rachel Valentino, Bill Henders, Steve
Note: I never leave bad comments unless the service has been phenomenally below expectations. Experience: My fiancé and I both purchased vehicles at this dealership within the past 10 months. Sales: During the price “negotiations”, the salesmen did everything they could to confuse my fiancé and I about the price of the vehicles. One salesman, Steve, admitted that he had previously been a used car salesman (usually the shadiest individuals) and wasn’t used to selling new cars. This was after he lied to us about the price of the vehicle and then tried to change his words. Financing: St Charles CDJ has many more incompetent employees. Bill Henders (financing) is a very nice person but terrible at his job. He is completely unorganized and unresponsive to email or phone calls. In an effort to cancel GAP protection and an extended warranty, it has turned into a 3 month ordeal (and not over yet). Bill gave me the wrong forms to fill out but I wasn’t told about this until I followed up with the dealership 3 weeks later. After filling out the correct forms, I was again forgotten until I followed up after 2 weeks. Now I was dealing with Rachel Valentino. I was told that I needed to sign the form (there is no field on the form for a signature to be written). After signing the form and returning it, I was told the checks would arrive in 7-10 days. I followed up again 2 weeks later – still no checks. I was told that their GAP company only cuts checks once per month and that Chrysler only sends warranty checks to the original loan bank or the buyer – I had refinanced with a different bank to get a better rate. Rachel then told me that I would get the checks in 3-5 days. It has been over a week again and still no checks. Service: The service team is (unfortunately) just as incompetent as the rest of the staff. Having brought the car into the dealership for oil changes without too much hassle, I decided to have the dealership repair some items that were covered under warranty. They took 2 business days to repair (estimated time was 2-3 hours) and had me get a loaner vehicle in the meantime. After hitting a pothole on the way back to the dealership and getting a flat tire, I was told I would need to pay $189 to replace the tire. There was no damage to the rim. The value of the tire at discount tire is about $95 installed. I love my car and love the Dodge brand, but the incompetence at this dealership is astounding. I have been met with incompetence at every interaction. Despite all of this, the owner of the dealership, Carlos Huerta, has done absolutely nothing to help.
Rgboyle10/26/2013 08:21:11 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Cruz
From the minute I walked in I felt at ease with Cruz and the staff. There was never any pressure, just a helpful man that sold me on the car and dealership.
MNcustomer10/15/2013 07:40:44 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Cruz
I used this dealership when I was not getting any assistance in my own state! The staff here were extremely helpful and went above and beyond the call of duty! I have friends who are now considering making the 8 hour drive (one way) to this dealership because of the positive experience I had with them! Even Cruz still is willing to help me almost 6 months later when I had a question about my vehicle, and was being told the incorrect info from the dealer here! I really am appreciative of the staff at St Charles Jeep and will be making the drive to them when the time comes to purchase another vehicle! Thank you for all your help and being so accommodating! You will not be forgotten! Anyone who is considering buying a vehicle from anywhere else WILL be disappointed if they do not go to St Charles Chrysler Dodge Jeep!
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