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St. Charles Chrysler Dodge Jeep

1611 E Main StSt Charles, IL 60174-2343
1-888-984-97911-888-984-9791
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Buying a new car isn't something you can really do off the cuff. It's a long-term commitment. You're going to be spending almost every day driving it, for many years to c ... Read more
Buying a new car isn't something you can really do off the cuff. It's a long-term commitment. You're going to be spending almost every day driving it, for many years to come. So, it's important that you don't get just any car, but one with which you really click. St. Charles Chrysler Dodge Jeep will take the time to get to know what you want, and work with you to ensure that's exactly what you have when you leave. That holds just as true for used-car customers as it does for new Chrysler, Dodge, Jeep or RAM customers. If you want to be pressured into a purchase, you had best go elsewhere.

Why You Should Buy a Used Car From Us

Buying a new car isn't something you can really do off the cuff. It's a long-term commitment. You're going to be spending almost every day driving it, for many years to c ... Read more
Buying a new car isn't something you can really do off the cuff. It's a long-term commitment. You're going to be spending almost every day driving it, for many years to come. So, it's important that you don't get just any car, but one with which you really click. St. Charles Chrysler Dodge Jeep will take the time to get to know what you want, and work with you to ensure that's exactly what you have when you leave. That holds just as true for used-car customers as it does for new Chrysler, Dodge, Jeep or RAM customers. If you want to be pressured into a purchase, you had best go elsewhere.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.4
    Quality Of Work
  • 3.9
    Friendliness
  • 3.6
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 27 
Fartknocker2/24/2014 08:55:33 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Carlos(general manager) moe (sales manager) jake (service manager)
BEWARE The worst experience of my life! Bought a 07' truck from them after 600 miles the engine developed a knock i returned it to the dealer where i was reassured that they would fix the problem (moe sales manager and jake service manager) after 3 days i received a call from jake saying no worries just trying to figure out if there going to repair or replace the engine but they were no worries. 8 days pass till the next call that proclaims great news the repair is $9400 and all i have to pay is half!!! I explain this is not right and return to the dealer where moe (sales manager) says its only $1000 out of my pocket! I have to remind him once again where is this taking care of me? So now (carlos general manager) gets involved and once again re-assures me he will take care of the problem next day i return to the dealer to meet carlos where he proclaims he will not fix my truck .... But will return my money so now im three weeks into this nightmare no truck no money and all kinds of excuses!!! CONSUMER BEWARE ! Avoid st. Charles chrysler jeep at all costs you have been warned
gcza11/19/2013 09:43:18 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Carlos Huerta, Rachel Valentino, Bill Henders, Steve
Note: I never leave bad comments unless the service has been phenomenally below expectations. Experience: My fiancé and I both purchased vehicles at this dealership within the past 10 months. Sales: During the price “negotiations”, the salesmen did everything they could to confuse my fiancé and I about the price of the vehicles. One salesman, Steve, admitted that he had previously been a used car salesman (usually the shadiest individuals) and wasn’t used to selling new cars. This was after he lied to us about the price of the vehicle and then tried to change his words. Financing: St Charles CDJ has many more incompetent employees. Bill Henders (financing) is a very nice person but terrible at his job. He is completely unorganized and unresponsive to email or phone calls. In an effort to cancel GAP protection and an extended warranty, it has turned into a 3 month ordeal (and not over yet). Bill gave me the wrong forms to fill out but I wasn’t told about this until I followed up with the dealership 3 weeks later. After filling out the correct forms, I was again forgotten until I followed up after 2 weeks. Now I was dealing with Rachel Valentino. I was told that I needed to sign the form (there is no field on the form for a signature to be written). After signing the form and returning it, I was told the checks would arrive in 7-10 days. I followed up again 2 weeks later – still no checks. I was told that their GAP company only cuts checks once per month and that Chrysler only sends warranty checks to the original loan bank or the buyer – I had refinanced with a different bank to get a better rate. Rachel then told me that I would get the checks in 3-5 days. It has been over a week again and still no checks. Service: The service team is (unfortunately) just as incompetent as the rest of the staff. Having brought the car into the dealership for oil changes without too much hassle, I decided to have the dealership repair some items that were covered under warranty. They took 2 business days to repair (estimated time was 2-3 hours) and had me get a loaner vehicle in the meantime. After hitting a pothole on the way back to the dealership and getting a flat tire, I was told I would need to pay $189 to replace the tire. There was no damage to the rim. The value of the tire at discount tire is about $95 installed. I love my car and love the Dodge brand, but the incompetence at this dealership is astounding. I have been met with incompetence at every interaction. Despite all of this, the owner of the dealership, Carlos Huerta, has done absolutely nothing to help.
Rgboyle10/26/2013 08:21:11 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Cruz
From the minute I walked in I felt at ease with Cruz and the staff. There was never any pressure, just a helpful man that sold me on the car and dealership.
MNcustomer10/15/2013 07:40:44 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Cruz
I used this dealership when I was not getting any assistance in my own state! The staff here were extremely helpful and went above and beyond the call of duty! I have friends who are now considering making the 8 hour drive (one way) to this dealership because of the positive experience I had with them! Even Cruz still is willing to help me almost 6 months later when I had a question about my vehicle, and was being told the incorrect info from the dealer here! I really am appreciative of the staff at St Charles Jeep and will be making the drive to them when the time comes to purchase another vehicle! Thank you for all your help and being so accommodating! You will not be forgotten! Anyone who is considering buying a vehicle from anywhere else WILL be disappointed if they do not go to St Charles Chrysler Dodge Jeep!
JohnFigz8/05/2013 04:33:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:James
This dealership is excellent in regards to customer satisfaction. Dealing with other car dealers in the past I have developed a sense of anxiety since most of them are in it to make as much money off the consumer as possible. This dealership is different. They go well beyond the term "customer service" and are very honest in their pricing and what they can do. I dealt with a sales person named James and he was very helpful in getting me the exact car I wanted, the price I was looking for, and the finance I needed. I highly recommend anyone looking for a new/used car to go to them and speak with James. I am very satisfied with the service and everything they have done for me. My opinion towards sales people and dealerships has done a 180 and its in large part to the fantastic job they did for me. Thank you James and everyone else that was involved in my deal to get my dream car. Sincerely, One Happy Customer
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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