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Castle Chevrolet

400 East Roosevelt RoadVilla Park, IL 60181
1-866-965-31541-866-965-3154
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

THE CASTLE DIFFERENCE ALL OF OUR NEW CARS ARE ACTUAL PHOTOS!! CASTLE NO HASSLE PRICING IS LOWER THAN ANYONE WITH NO NEGOTIATING NECASSARY!! WE CAN PRICE OUR CARS LOWER TH ... Read more
THE CASTLE DIFFERENCE ALL OF OUR NEW CARS ARE ACTUAL PHOTOS!! CASTLE NO HASSLE PRICING IS LOWER THAN ANYONE WITH NO NEGOTIATING NECASSARY!! WE CAN PRICE OUR CARS LOWER THAN OTHER DEALERS BECAUSE OUR OVERHEAD IS LOWER!! REST ASSURED THAT YOU GET MORE FOR YOUR MONEY AT CASTLE!! WE DELIVER NATIONWIDE AND WE ALSO HAVE A 72 HOUR "NO WORRY EXCHANGE POLICY!! PLEASE CONTACT OUR INTERNET TEAM AT 866-359-5733

Why You Should Buy a Used Car From Us

THE CASTLE DIFFERENCE ALL OF OUR USED CARS ARE DEALER CERTIFIED AND RECONDITIONED TO BETTER THAN NEW SPECIFICATIONS!! CASTLE NO HASSLE PRICING IS LOWER THAN CARMAX WITH N ... Read more
THE CASTLE DIFFERENCE ALL OF OUR USED CARS ARE DEALER CERTIFIED AND RECONDITIONED TO BETTER THAN NEW SPECIFICATIONS!! CASTLE NO HASSLE PRICING IS LOWER THAN CARMAX WITH NO NEGOTIATING NECASSARY!! WE CAN PRICE OUR CARS LOWER THAN CARMAX BECAUSE OUR OVERHEAD IS LOWER!! REST ASSURED THAT YOU GET MORE FOR YOUR MONEY AT CASTLE!! WE DELIVER NATIONWIDE AND WE ALSO HAVE A 72 HOUR "NO WORRY EXCHANGE POLICY!! PLEASE CONTACT OUR INTERNET TEAM AT 866-359-5733

Languages Spoken

  • Español
  • Polski

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.4
    Quality Of Work
  • 4.4
    Friendliness
  • 4.2
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 306 
dmarco511/20/2014 04:30:43 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Robert Politza
After an initial unresolved issue with their tire replacement program, they worked with me to make things right. Received a returned call shortly have leaving a message.
Castle Chevrolet responded to this review
12/04/2014
Hi dmarco5, We are glad we were able to resolve your issue quickly. If you have any other problems or questions, please feel free to give us a call so we can help you out. Sincerely, Castle Chevrolet
frustrated9111/12/2014 02:21:05 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:David Mac and Peter
TERRIBLE TERRIBLE TERRIBLE!!! They sold me a vehicle without getting the title from the previous owner. After 8 months we finally received it and it was wrong. We had to pay out of pocket for THEIR MISTAKE. No returned voicemails, faxes or emails. Every person in management that we spoke to said it would be taken care of. Still waiting! Not worth the headache!
Castle Chevrolet responded to this review
11/12/2014
I am really sorry to hear about your negative experience and would really love to rectify the situation. Can you please email me your contact information so I can reach out to you please? Gus Medina Customer Service Manager gusmedina22@gmail.com
gracegawlik11/02/2014 08:46:21 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Zach Goloven
The new 2014 Impala is amazing, we just love it. Zach Goloven took care of us and is truly an amazing young man. We were so happy to have him as our salesman. He is up on all the new technology and can explain things on the car that were difficult to understand. I would recommend Castle and making an appointment with Zach. A job well done Zach! It was a pleasurable and educational experience. Thank you. Jerry and Grace G.
Castle Chevrolet responded to this review
11/12/2014
Hi Gracegawlik, Thank you for taking the time to leave us a review and compliment Zach. We love having him here at Castle Chevrolet! We are so happy to hear that you had a great buying experience and will pass on your praise to Zach. Thanks again for taking the time to let us know how everything went! Sincerely, Castle Chevrolet
DL77311/01/2014 06:17:10 PM
2.0
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:none of the above
Went in to buy a used vehicle, they would not budge 1 cent on the listed price...even though that price was 5 thousand OVER blue book value. Then tried giving me a 25% interest loan at almost 700 a month for a 20k vehicle...with a credit score well over 700. These guys are insane. Stay away and don't let them try to rip you off.
Castle Chevrolet responded to this review
11/28/2014
Hi DL773, Our goal at Castle Chevrolet is always 100% customer satisfaction and it appears we fell short of that goal with you. The price on a used car is based on several factors, not just Blue Book value. The listed price is often our lowest price as we use the same price online and have to compete with all of the other car dealers in the area. Can you call our manager, Joe Genna, at 708-442-7474, so we can learn more about why you may have received a high interest loan? This is not typical and we would like to make sure this does not happen again. We hope you will allow us to earn your business back again soon. Sincerely, Castle Chevrolet
Dan Bartels10/31/2014 01:31:41 PM
1.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mike Gonzalez
So I read the other reviews and thought this was a reputable dealership. So I attempted to do business here. Supposedly Had a deal done and was supposed to go and sign papers then to find out that the deal had never been done nothing was ready. I was not even approved for the loan. I was told by Mike Gonzalez the guy handling the deal everything was in the business office and ready to go just bring in the $3800. He said he would call me back with the exact amount needed for taxes and first payment.. Long Story short never heard back from him that night but I called before I drove out there and talked to several people before I received the answer of you are not approved for the truck. Then the Sales Manager said there's nothing I can do for you. He did say Sorry but had no reasons or didn't know anything about the deal or what had transpired during the day. Save yourself the time and effort and goto a dealership that wants your business and has customer service. Also I would make sure if your buying used from here you get your mechanic to perform an inspection glad I did but thats another story.
Castle Chevrolet responded to this review
11/14/2014
Hi Dan, We aim for every customer to have a 5-star experience at our dealership and we are sad your visit did not achieve our goal. We take your feedback very seriously and want to make sure this never happens again. Would you be able to call our dealership (708-442-7474) and ask for the manager, Joe Genna? Sincerely, Castle Chevrolet
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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