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D'Arcy Buick GMC

2022 Essington RoadJoliet, IL 60435
1-855-357-62671-855-357-6267

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

At D'Arcy Automobiles Joliet, we offer a state of the art service facililty as well as a flat screen plasma with lounge chairs for you to relax while you are in for servi ... Read more
At D'Arcy Automobiles Joliet, we offer a state of the art service facililty as well as a flat screen plasma with lounge chairs for you to relax while you are in for service. We offer shuttle service to the surrounding area and are ALWAYS looking to keep you satisfied!!

Why You Should Buy a Used Car From Us

At D'Arcy Automobiles Joliet, we offer a state of the art service facililty as well as a flat screen plasma with lounge chairs for you to relax while you are in for servi ... Read more
At D'Arcy Automobiles Joliet, we offer a state of the art service facililty as well as a flat screen plasma with lounge chairs for you to relax while you are in for service. We offer shuttle service to the surrounding area and are ALWAYS looking to keep you satisfied!!

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.4
    Quality Of Work
  • 4.6
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 27 
bob in class12/05/2014 02:39:04 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mitch Christy
Mitch Christy provided excellent service. He did everything possible to accommodate my needs. He was patient, listened to my concerns, and helped me get into the right vehicle for me. It was the best experience I have ever had purchasing a vehicle. Keith also provided excellent service and did everything he could to meet my needs.
Catcher45610/30/2014 09:59:04 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Julio
Service was excellent as always. We have purchased multiple vehicles from D'Arcy Motors. The customer experience is the primary reason. Terry D'Arcy is a first class individual and his employees are a reflection of his character!
polarbowl9/30/2014 01:04:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dale Stratton
The service was excellent, the best I've ever had at a dealership. The service was wonderful. All employees that we dealt with were wonderful.
trbo949/10/2014 10:32:19 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Tom
Bought a used truck and IT IS TERRIBLE. Sales manager TOM called me 8 times talking me into coming in to see it. I told him it MUST have no mechanical problem and must not leak any oil. I drive an hour because he promise it was great. When I get there the truck is OK but has no major problems I can see. FIRST TIME i drove it the check engine light comes on. Shop says knock sensors and the light has been turned off before. Knock sensors are SHOT and have been bad for awhile. I believe they knew this problem and cleared the code before I got there to test drive. Also it takes about 24 hours to see but it does leak oil. And after a few days leaves a big spot on my driveway. Rear brake lines blew first time I used it to tow and ABS light comes on because of a bad speed sensor. I have not even drove it 100 miles. Neither the sales Manager or the sales man (Josh) call or email me back. I did not even say in the emails or voice mails I had issues. I just asked for a call back and said who I was and what truck I bought. They must know it was a POS and know why I am calling. I excepted that type of services from a little hole in the wall dealer but not a large GMC dealer. These guys are sleazy and lie/hind issues to make a buck.
D'Arcy Buick GMC responded to this review
10/03/2014
Derrick, thank you very much for leaving your feedback. I absolutely understand how frustrating this experience must have been and i sincerely appreciate that you took the time to bring this to our attention. I wanted to let you know that we appreciate that you worked with us in order to find an amicable resolution to this situation and in the end we were able to make everything right. If you have any additional needs or questions please reach out to me as soon as possible as i would like to ensure that you are receiving the best customer service possible. Sincerely, Mike Kastrati, General Manager.
dakota066/26/2014 09:06:49 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Friscia
I bought my 2009 Hummer H3 on June 24th 2014 through Mike Friscia. Once again he was great to deal with from last year when we bought my wifes Encore through him.Also Tom went out of his way to make sure I had an extended warranty that fit us.Dave in the finance department handled all the paper work with ease. It has been a pleasure once again to deal with the people at D'Arcy Motors. I always refer people to D'Arcy Motors who are looking for another vehicle weather new or used. Thank you
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