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Arnie Bauer Cadillac

5525 Miller Circle DriveMatteson, IL 60443
1-844-525-41901-844-525-4190
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

At Arnie Bauer, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service. Our highly trained ... Read more
At Arnie Bauer, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service. Our highly trained and professional sales staff can assist you with any questions you might have. Arnie Bauer has been servicing cars and trucks for over 60 years for people all over the Chicagoland area. Come in and see why generations of families have chosen Arnie Bauer as their dealer of choice.

Why You Should Buy a Used Car From Us

At Arnie Bauer, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service. Our highly trained ... Read more
At Arnie Bauer, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service. Our highly trained and professional sales staff can assist you with any questions you might have. Arnie Bauer has been servicing cars and trucks for over 60 years for people all over the Chicagoland area. Come in and see why generations of families have chosen Arnie Bauer as their dealer of choice.

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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Dealer Ratings

24-Month Overall Rating
  • 2.0
    Customer Service
  • 3.0
    Quality Of Work
  • 2.0
    Friendliness
  • 1.0
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 6 
rkcone5/30/2013 01:59:34 AM
5.0
Overall Rating
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Trina
Excellent experience overall. Looking forward to my next vehicle from Arnie Bauer!!! Trina made the whole transaction smooth and simple. I would recommend this dealer wholeheartedly.
woody.franklin1/03/2013 12:55:46 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bill
Contacted this team to get status on my vehicle. The rep that was dealing with my truck was not around. When I asked for a status because it had been over 20 hrs in their possession, I was told that the rep could get me a status because the other rep wasn't around... basically he didn't want to be bothered to assist a paying customer. Very shoddy customer service.
caddynomore11/30/2011 07:00:29 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Someone Bob?
I called to see about a transmission repair and was told by the service guy that unless there was a computer code, they could not diagnose a vehicle problem. I asked if there was anyone capable onsite to diagnose in the absence of a computer code to tell them something; can it be that nobody is capable enough to manually observe, inspect and review a vehicle and identify the area of concern? He said that I should not talk to him like that. I agreed. I hung up. So much for a 30 plus year association with that dealership. It is the second time I have had this experience with Cadillac. They must be making tons of money to blow off customers so easily.
lainio3211/20/2011 10:35:13 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:n/a
I have a new Buick LaCrosse and I recently hit a pothole that needed my GoodYear tire replaced. I went to this dealership as they had it in stock and they charged me over $100 more than another dealership charged me a few months back for the same exact tire. They ethically ripped me off! I am disappointed that this dealership marked up a tire so much knowing that I really had no other choice. I would avoid this place based on ethical business practices.
Caddyjim4/05/2011 07:02:42 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bret Pechtold, Darrin Bauer
I've been to alot of Dealerships, never been treated so PROFESSIONAL!!! Darrin Bauer & gang at Arnie Bauer were unbelievable. Thanks again for making a normally difficult process Easy. Also got a chance to meet the folks in service, all were friendly and eager to help...
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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