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Arnie Bauer Cadillac

5525 Miller Circle DriveMatteson, IL 60443
1-855-231-62071-855-231-6207
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Arnie Bauer, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service. Our highly trained ... Read more
At Arnie Bauer, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service. Our highly trained and professional sales staff can assist you with any questions you might have. Arnie Bauer has been servicing cars and trucks for over 60 years for people all over the Chicagoland area. Come in and see why generations of families have chosen Arnie Bauer as their dealer of choice.

Why You Should Buy a Used Car From Us

We price all of our vehicles below the rest of the market! Making it easy for shoppers to spot our value priced vehicles online. Then come in knowing our first price is ... Read more
We price all of our vehicles below the rest of the market! Making it easy for shoppers to spot our value priced vehicles online. Then come in knowing our first price is our best price. Resulting in a great low pressure experience. Arnie Bauer is the only place to offer a 72 HOUR EXCHANGE POLICY!! Call us or come in for the details.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 1.0
    Quality Of Work
  • 1.0
    Friendliness
  • 1.0
    Overall Experience
  • 1.0
    Price

Dealership Reviews

1 - 5 of 7 
J.L.7/31/2015 10:00:15 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Many
I would not recommend my dog to Arnie Bauer. A week after purchasing a 2011 GMC, it was back at the dealership for service and repair. The guys in the service department are EXTREMELY RUDE and unfriendly. The truck needed $800.00 worth of service done to it. When my husband called and asked how this could happen (seeing we only had it less than a week before we took it back) the service department informed us that we bought a used vehicle what were we expecting. They did pay for the repairs, but after I picked it up it sound horrible. It is still squealing really bad. From the car lot to my house it squealed. If I wanted something that squealed, I would've kept what I had. I am so unhappy and upset with this situation. I will never do business with this company again, and I will tell any and everyone not to go there. By far the worst buying experience ever.
rkcone5/30/2013 01:59:34 AM
5.0
Overall Rating
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Trina
Excellent experience overall. Looking forward to my next vehicle from Arnie Bauer!!! Trina made the whole transaction smooth and simple. I would recommend this dealer wholeheartedly.
woody.franklin1/03/2013 12:55:46 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bill
Contacted this team to get status on my vehicle. The rep that was dealing with my truck was not around. When I asked for a status because it had been over 20 hrs in their possession, I was told that the rep could get me a status because the other rep wasn't around... basically he didn't want to be bothered to assist a paying customer. Very shoddy customer service.
caddynomore11/30/2011 07:00:29 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Someone Bob?
I called to see about a transmission repair and was told by the service guy that unless there was a computer code, they could not diagnose a vehicle problem. I asked if there was anyone capable onsite to diagnose in the absence of a computer code to tell them something; can it be that nobody is capable enough to manually observe, inspect and review a vehicle and identify the area of concern? He said that I should not talk to him like that. I agreed. I hung up. So much for a 30 plus year association with that dealership. It is the second time I have had this experience with Cadillac. They must be making tons of money to blow off customers so easily.
lainio3211/20/2011 10:35:13 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:n/a
I have a new Buick LaCrosse and I recently hit a pothole that needed my GoodYear tire replaced. I went to this dealership as they had it in stock and they charged me over $100 more than another dealership charged me a few months back for the same exact tire. They ethically ripped me off! I am disappointed that this dealership marked up a tire so much knowing that I really had no other choice. I would avoid this place based on ethical business practices.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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