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Joe Rizza Ford Lincoln

8100 West 159th StreetOrland Park, IL 60462
1-866-665-72071-866-665-7207
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

You can trust Joe Rizza because we've been in the business for over 60 years. We work hard to offer our customers the best in new cars. We don't just want your business t ... Read more
You can trust Joe Rizza because we've been in the business for over 60 years. We work hard to offer our customers the best in new cars. We don't just want your business today...we want you to come back in the future, too. Joe Rizza also arranges financing, warranties and service contracts.

Why You Should Buy a Used Car From Us

You can trust Joe Rizza because we've been in the business for over 60 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your busi ... Read more
You can trust Joe Rizza because we've been in the business for over 60 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your business today...we want you to come back in the future, too. Joe Rizza also arranges financing, warranties and service contracts.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.3
    Quality Of Work
  • 4.3
    Friendliness
  • 4.2
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 135 
Tambo1/13/2016 10:27:30 AM
2.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Miles Misek
• Every email I had sent whether it had sent it from my home computer or my office computer I added either my home or office email address so that I would be able to see the response quicker. I asked that they respond to all. None of my responses were responded to all. I even added Nora Rizza as a copy holder to see if that would trigger a response to all but it did not work. I wanted to keep a complete email list of all email exchanges in case I made a final deal, which I did • Never got any response from Nora Rizza directly. She had apparently on one occasion instructed her Internet department to answer me, but nothing ever came back from her. • My main discussions with Joe Rizza Lincoln started with the Lincoln build site and then I choose 3 dealers to send my build details to. All of the dealerships responded quickly through their internet departments. I preferred dealing with the internet department even though they had a problem in NOT RESPONDING to ALL on the exchanges. But then I was handed off to a Salesman once I went in for a test drive. This salesman was not the most knowledgeable person when it came to the car. E.G question does the 2016 MKX have daytime running lights, answer NO, but he must have read a little more, because a few months later he had learned how to set the Daytime running lights. I had asked him some other questions about the car and the MKT, on one visit and he left me to apparently get some answers and never returned. I eventually start final talks with the internet department again, but after I purchased the car was given back to the Salesman, that I was not to happy with • All of the dealerships came back with quotes on the new car and were all within $1k of each other on the cost of the new car. The quotes on my trade-in were also close as I keep my cars in very good condition and follow used car values when I am about to trade in and expect the trade in value to be towards the higher end of the blue book values that are posted. • Since I ordered a specific vehicle that had to be built, I pushed Joe Rizza for updates on the vehicle status. I was informed by Bruno the Sales manage that I would probably get the cars VIN number in about 4 weeks and that happened as I requested the VIN number through Joe Rizza’s internet department and got it shortly after. Then I waited and finally got a build date about 2 weeks later. Then I was given the Railcar that the container travelled from Canada to Chicago and confirmed with my contact at the CN RR the car arrived in Chicago on 12/16/2015. After repeated emails from me, I was told that the dealership has no control over the delivery of the vehicle. I am sure there is a process that can be gone through to expidite the delivery of a vehicle especially after knowing the vehicle is only a few miles away from the dealership. The car finally arrived at the dealership on 1/4/2016. During this timeframe I use the Lincoln concierge online service which was also disappointing. I had tried to traced the status of the vehicle once I had the VIN number and once I had the build date, but the Concierge Manager tried to push me off to the dealership, which was why I used the Concierge service. The Concierge Managers responses back to me made me feel like I was bothering him and that I should ask these questions of my dealer. • This is related to the above but also shows me that this dealership does not go the extra mile for their customers. Early on the afternoon on 1/4/2016 I get a call from the Joe Rizza salesman stating my car has arrived and is available for delivery. I explained to the salesman I would probably come by the next day to take delivery so that I can bring my wife with me and it was on a bit of short notice. The salesman then started pushing me to come in that night. I explained that Tuesday was the best I thought I could do, but I would try and get with my wife. Who also works, and see if we could arrange something. Please note that I have about a 20 mile drive from my work to my home and then to go back to the dealership is another 24 miles. The salesman gave me his cell number and insisted that I call him back if we would try and make it back that night to pick up the car. He stated he had a Quota to fill and if I could make it in that night that would help. Luckily my wife got off a little early and I left the office a little early to pick her up to go to the dealership. On my way home I called the salesman cell phone 2 times and he never answered. I then called the dealership and asked for the salesman and they transferred me to his cell and that did not get answered, so I called the dealership back and asked if they could page the salesman which they did and I informed him we would be at the dealership later that evening. Why give me your cell phone number if you are not going to answer it?? • I financed the new MKX through Ford the evening of 1/4/2016 and later find out that on 1/5/2016 Ford reduced the Financing rates by one full percentage point. So on 1/12/2016 the day I find out about the new financing rate I email the Finance manager to find out if I can get the better rate. Answer No. Also the Finance manager did not respond to all on the email exchange. So I now think the push by the salesman to get in on that Monday evening was so that I would have to pay the higher financing rates. I would assume the Finance manage would know that the next morning the APR was going under 1%, but did not have the courtesy to offer that up to my wife and I. • Also during the process of completing the financing paperwork, the Manages phone goes off 3 times and he apologies each time, but does not shut the phone off and finally answers it on the 4th attempt from his daughter. I wonder if he leaves his cell phone on when he goes to the movies. Not very customer focused. • The car itself is all that I expected it to be. I have no complaints with the car itself as of one week of ownership. All in all I was not impressed with the Joe Rizza purchasing experience. The Internet department was great to deal with, but they must fix the problem of not replying “to all” on email exchanges. I did not like the hand of to the salesperson. Regarding the Financing I am thinking of writing to the BBB and report the fact that I was pressured to come in to pick up the car and sign the financing papers literally hours before the new lower financing rate would be offered by Ford. (Albeit I really would have loved to have had the car delivered to me in December in which case this issue would be moot, but even after all my pushing to get the car early they call the day before the financing rates go down). My wife and I would have appreciated that the customer service manager would have stepped in during the above 2 month process, but I guess my purchase did not make the grade. On Monday night various Joe Rizza staff stressed that once the Lincoln survey reaches my home email that I must give all the highest marks across the board for Joe Rizza to get credit. When I asked the Finance manager about the financing rate reduction he simply responded that he could not give me the lower finance rate as the deal was completed, even though I am still over a month away from my first payment. That response was the final straw so I advised him the survey results would not be the highest across the board and that he should advise his General Manager of this. I would recommend that if you are in the Market for a New Lincoln, to avoid purchasing form this dealership. This is the second new brand new Lincoln I have purchased and this last experience was nowhere near the great experience I had when I purchased my first New Navigator. Joe Rizza’s Internet department is good for price and information research, but find some other dealer to make the final purchase. Lincoln itself needs to re-evaluate its online concierge service. As stated above the responses I got from the manager who responded to my on line chat made me feel like I was putting him out and that I should only work with the dealer (dealer claimed the delivery process was totally out of their hands) Hot potatoes. There were other customers filling out paperwork the night of 1/4/2016, I wonder if they also got screwed out of a 1% APR financing reduction?
Vintage Drummer1/01/2016 09:43:02 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Janet Rodriguez, Hamde Nassar
Was looking for a new truck, made multiple phone calls to multiple dealerships over the course of a two week period. Head and shoulders above all the dealerships and salespersons I contacted, Janet Rodriguez stood out. She was attentive, actually listening to the questions I had, which I'm sure were not run of the mill. Can't say enough about how important this level of attention to detail made to me that ultimately led to the purchase of a truck from this dealership. Of course I would be remiss if I failed to mention Steve Lillie(Semper Fi !). He was another sales person in the chain who completed the sale for me, even coming in on his day off to assist me with any questions I may have during a test drive. Dedication. Hamde Nassar walked me through the finance portion professionally and courteously, and we even exchanged pleasantries in Arabic(shukran!) Miles Misek was the final link who sent me away smiling in my new F150. I was so impressed by the level of customer service, that I requested to speak to the person in charge before I left and made my opinions known. Can't say enough good things. But it all started with Janet. If not for her, I would not be writing this review. Thank you. Bravo Zulu
Joe Rizza Ford and Lincoln of Orland Park responded to this review
1/03/2016
Thank you for writing the positive review. Our team takes customer service very seriously and I'm thrilled to know that you are impressed with the level of customer service you received from Joe Rizza Ford of Orland Park. Please, Don't hesitate to reach out if you have any further questions or needs. Take care. Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
last for i'll ever buy12/12/2015 06:36:14 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:joe rizza
I purchased a new escape only to find it was damaged at the dealership when I returned for mudflap installation. the service writer told me I damaged the car and was trying to blame the dealership. (LIAR) I spoke to the general mgr. he said I should have checked out the car before I left the dealership with it. I never had to put a new car on a lift prior to purchasing it. I had the car for one (1 ) week and 123 miles and I know i did not damaged the underside of the car. I wrote several letters to Joe Rizza, his service dept responded asking me to set an appointment for repair and an estimate for repair. I called Ford they said they would give me an extended warranty to forget this ever happened. I could not believe it! I filed a complaint with the BBB. I would suggest you put your car on a lift before you buy new or used cause joe pizza ford will sell you a piece of scrap metal and not give a care about you as long as they have your money. Ford doesn't stand behind their brand name either. they said they don't own pizza ford joe does and if thats the way he does his business so be it. He just won't get my business ever again or anyone I know. i honestly can't recommend this dealership or ford ever again.
Joe Rizza Ford and Lincoln of Orland Park responded to this review
12/29/2015
We do not have a name or contact information to reach out to you. Please contact Gary Precin at 708-403-0300. He is the general manger of the dealership and would like to talk to you.
more than satisfied11/14/2015 09:28:00 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Lou from service was also great to deal with!!!
My son was wanting a car and he had explored his options before going into a Ford dealer near our home! The experience he had was not the best one! He was discouraged to say the least! So I informed him to contact Rizza Ford and he did! The first person we spoke to was Janet who works in internet! From that point on everything just fell into place! Janet assured us that she wanted to work with us and she asked us when we could come in! We had planned on the following Saturday but called to inform her that due to the weather we were going to postpone the appointment until the following Saturday if all want well and we would call to let them know when to expect us. That next Saturday, we called and let them know we would be in within the hour! Miles and Lee met us in the lobby with introductions! Lee listened to what my son was looking for in a vehicle and he delivered! He truly went above and beyond! Thank you Lee for your excellent customer service! Hamden helped us with the paperwork and made that painless! Everyone that was a part of the process was wonderful to work with! THANK YOU RIZZA FORD!
Joe Rizza Ford and Lincoln of Orland Park responded to this review
11/16/2015
We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of customer service excellence. It’s quite an accomplishment to hear that our staff provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook to stay in the loop with special deals and contests. Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
Lincoln Lawyer11/06/2015 06:27:55 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bruce Jones,Charles Hatcher
I highly recommend Rizza Ford and Lincoln. Bruce Jones took great care of me without pressure. He made sure I was happy with my decision and took the time to ensure I was satisfied.
Joe Rizza Ford and Lincoln of Orland Park responded to this review
11/09/2015
Thank you writing this great review! We appreciate you taking the time to tell us that you are a happy customer. We are glad Bruce could help make the buying a little warmer. If you ever need anything in the future, please don't hesitate to let us know. Take care! Nora Rizza- Customer Service Manager- nrizza@rizzacars.com
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Joe Rizza Ford Lincoln : Orland Park, IL 60462 Car Dealership, and Auto Financing - Autotrader