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Joe Rizza Ford Lincoln KIA

8100 West 159th StreetOrland Park, IL 60462
1-855-445-36121-855-445-3612
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

You can trust Joe Rizza because we've been in the business for over 60 years. We work hard to offer our customers the best in new cars. We don't just want your business t ... Read more
You can trust Joe Rizza because we've been in the business for over 60 years. We work hard to offer our customers the best in new cars. We don't just want your business today...we want you to come back in the future, too. Joe Rizza also arranges financing, warranties and service contracts.

Why You Should Buy a Used Car From Us

You can trust Joe Rizza because we've been in the business for over 60 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your busi ... Read more
You can trust Joe Rizza because we've been in the business for over 60 years. We work hard to offer our customers the best in pre-owned cars. We don't just want your business today...we want you to come back in the future, too. Joe Rizza also arranges financing, warranties and service contracts.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 129 
wolijam12/10/2014 10:42:25 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:"No Name managers behind the curtain"
Are you kidding me? ALL 5 star reviews??? What a joke! ...must be the cronyism. Haven't bought anything from any dealership in 17 years and the experiences with this "joint" reminded me why! As a quick summary, walking in to Rizza Ford is a comparable feeling to being the last human on earth walking into a den of vampires... albeit not with the fear of having all your blood sucked from you and your family, but with the fear that every dollar in your possession is going to be tricked out of you with smoke and mirrors. In addition to embodying all the old-school mafia and cronyism feel, I cannot believe a dealership can still function with this antiquated "used-car salesman" business model in the 21st century. In addition to the "finance manager" making the numbers as non-transparent as possible when signing the final document when purchasing a used vehicle (after already agreeing to the price with the salesman), the management, and the service department all continue to function with the same smoke and mirrors/minimal transparency model. ESPECIALLY when it comes to the USELESS "extended warranties" they SO QUICKLY try to pawn off on you right before closing (ensuring you DO NOT understand what you are buying), and which cover NONE of the basic "maintenance" items you would expect a "bumper-to-bumper" warranty to cover, not to mention the unexpected deductables... (READ EVERY LINE OF THE WARRANTY'S MULTIPLE PAGES BEFORE BUYING, PREFERABLY WITH YOUR LAWYER) All of which so many other car companies DO cover with NO deductibles and while not making you feel GUILTY for bothering them by trying to get service under that CRAP warranty. Also, most other leading car companies are greatful for the opportunities to learn of the weaknesses in their products so they can improve on them in the future. Bottom line: Joe Rizza Ford Lincoln Porsche just confirms that gut feeling you have to stay from dealerships and continue buying from private owners and having maintenance performed with your favorite mechanic shop. Just an opinion from an everyday guy... maybe your experience will be better if you are a local business buddy of Mr Rizza... So much for trying to support one of the suffering American car companies. :-(
da4justice10/27/2014 05:08:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dennis Dooley
I recently purchased a used Expedition from this dealership. I found it to be the best experience I have ever had at a dealership. They were courteous, knowledgeable, and respectful throughout the process. Dennis Dooley in sales and the GM Gary Precin worked with me to give me a great buying experience. Bobby Driggers from service was also exceptional in providing some slight body work the truck needed. I would purchase here again and also recommend this dealership to my friends.
Joe Rizza Ford and Lincoln of Orland Park responded to this review
10/28/2014
Thanks so much for the nice review! It is great to hear that Dennis, Gary and Bobby were able to provide you with the best car-buying experience ever. Congrats on your new Expedition, and if you need anything else at all, please come back to see us! Also, check us out on Facebook and Twitter for exclusive content and deals. Best regards, Linda Tew - Marketing Director - ltew@rizzacars.com
synco79/20/2014 04:47:13 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Charles Brunt,Bob Burke,Cliff Hensley
Being a single woman looking for a used car is akin to walking in a classroom full of teachers scratching numerous blackboards at the same time. At least, that's the way it's been for this single woman. Needless to say, I wasn't looking forward to looking for a car. I had been "taken" before. So this time I brought reinforcements. I went to another dealership prior to coming to Rizza Ford/Kia and my worst fears were realized. So when my "son" suggested" try Rizza I was apprehensive. Yet as soon as we got out of the car and was greeted by General Sales Manager Charles Brunt, all anxiety melted away. His professionalism and calm demeanor immediately put me at ease. He asked my son who were shopping for and what type care we were interested in. From that moment on, I never felt like he was there to take advantage of me, but to look out for my best interests. Mr. Brunt, then presented me to Salesman, Mr. Cliff Hensley. Mr. Hensley then proceeded to put any fears of being condescended to or taken advantage of to rest. Mr. Hensley, listened to what I wanted and never pressured me into a "bigger" sale. He showed me what I came to test drive, and he never rushed me, even though it was already after 6pm. From start, bring me a wonderful option but a little out of my price range, to finish, which ultimately was me buying the car I literally saw in a dream, Mr. Hensley and Mr. Brunt, made me feel as if they were there to personally look out for my best interests. They took me through the entire process, without making me feel less than, because of my situation. Both gentlemen patiently explained everything as the transaction proceeded along. They, along with Mr. Burke from finance made all my "single lady looking for a good car but don't do me wrong" anxiety simply...vanish. No haggling, no feeling pressure, no problems. From walking in the door 'til driving from the lot 3 hours later in my new (gently used) car, I couldn't be more pleased. I was further pleasantly surprised today by receiving a follow-up call from Mr. Hensley to "check up on you and see how you are doing." What great service. Thank you Rizza Ford/Kia. I look forward to driving "D'Borah" for years to come.
Joe Rizza Ford and Lincoln of Orland Park responded to this review
9/22/2014
Thanks so much for taking the time to write this review! Our team is focused on making the car buying experience both pressure-free and enjoyable, and I'm very pleased that your visit reflected our efforts. I'll be sure to pass along your compliments to Cliff, Charles and Burke as well. It's fantastic that we have earned your repeat business, and let us know if there's anything else we can do for you! Also, check us out on Facebook and Twitter to stay connected with dealer news and promotions. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Efarrow6/27/2014 09:05:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Carlos the porter
I was picking up my daughters vehicle after it was serviced for a recall when I encountered Carlos the porter. I looked at the car and looked back at him and asked if the car had been washed, he said no. I explained to him that I was here two weeks ago for an inspection on this vehicle for a recall and when I picked it up at that time it wasn't washed either. The first visit to pick up the vehicle i had inquired with the porter he said it was not washed due to maintanence on the " car wash". So, this time needless to say I was disappointed that it wasn't washed. Carlos said that if I had the time that he would wash it. I accepted his gesture, than he asked if I would like it towel dried, he stated they typically air dry. I again said yes and that I appreciated it. He than asked if I had a few more minutes so that he could put tire shine on the tires, he stated " because of the inconvenience". I was very pleased when he brought my daughters vehicle out to me, he had done a wonderful job! I felt terrible that I had no cash to tip him, he said not necessary, it's my pleasure and thank you for waiting. In my opinion Carlos is a wonderful asset to the team, he knows how to deliver and I found him to be very respectful. Thank you again Carlos!
Joe Rizza Ford and Lincoln of Orland Park responded to this review
6/30/2014
Efarrow, thank you for taking the time to share your thoughts. I'm sorry to hear about the car wash issue, but I'm pleased that Carlos has taken care of it this time. We strive for 100% customer satisfaction, and your feedback will certainly be taken into consideration. We appreciate your business, and we look forward to serving you again in the future. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
Coopsp805/31/2014 05:59:50 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Lou Vieceli
I couldn't be more pleased with the friendly, helpful service I received this visit as well as my past visits. I was formerly a customer of a different Lincoln dealership that never gave me anywhere near the service or good feeling I get when I come to Rizza. Lou does an outstanding job and always treats myself and other customers I observe when I am there with phenomenal service and all my encounters with employees at this dealership have been good, they are all helpful and friendly. My only regret is that I didn't come here sooner rather than dealing with the aggravation and unfriendly people I dealt with at the other dealership.
Joe Rizza Ford and Lincoln of Orland Park responded to this review
6/02/2014
Thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I’m thrilled this commitment has been made evident to you during your many visits. We greatly appreciate your loyalty to our dealership! Please keep us updated if there’s anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Kind regards, Linda Tew - Marketing Director - ltew@rizzacars.com
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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