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Bill Jacobs BMW

2495 Aurora AveNaperville, IL 60540-3957
1-866-706-11291-866-706-1129

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine. We strive to be ge ... Read more
Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine. We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we re trying to make a difference.

Why You Should Buy a Used Car From Us

Bill Jacobs BMW is part of the Bill Jacobs Auto Group, in business for nearly 50 years! Ask for your complimentary CarFax on any used vehicle that we have for sale. BMW C ... Read more
Bill Jacobs BMW is part of the Bill Jacobs Auto Group, in business for nearly 50 years! Ask for your complimentary CarFax on any used vehicle that we have for sale. BMW CERTIFIED vehicles have special finance and lease rates available.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.8
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 146 
Big Z3/30/2015 02:33:25 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Graffagna
This was truly one of the best car buying expericnes that we ever had. The staff from the manager to the sales person was fantastic.
sjovan22/03/2015 03:18:49 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Used car managers
What they offered me on my car as a trade in bordered on theft! I called 2 other BMW dealerships and checked with 2 other online sites to get a true value price on the car. This is the old bait and switch at work. After you think you are getting a good deal on the car you want to buy they will try any rob you on your trade in car. This is not someone complaining about the trade off set in tax savings which understandably means you get less in trade in value. No this is lying to customers about the value of their cars by thousands of $ in order rip them off. Not what one excepts from BMW!
tsg5312/17/2014 11:18:42 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Aldijana Hodzic, Mark Graffagna
The buying experience I had with Aldijana Hodzic and Mark Graffagna was absolutely first class. They helped me through every step of the process, their attention to detail, knowledge and friendliness made buying my first BMW effortless. I would highly recommend them to anyone in the market for BMW vehicles. I like to consider myself as an experienced buyer of luxury cars from Lexus to Porsche that I did from previous purchases in the past. I appreciated how they answered all of my questions with complete honesty and concern. I strongly recommend these two individuals at Bill Jacobs BMW for your next vehicle purchase.
MindyMunn12/12/2014 03:02:34 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Lindsey Drugan
I purchased my vehicle from Bill Jacobs in Naperville in 2010. I have since moved to the Northwest Suburbs but have continued to take my car in for service to Naperville. The reason is simple...I really trust my service advisor Lindsey Drugan. Lindsey has provided me with excellent customer service and I trust her service recommendations, which can be overwhelming to someone who isn't mechanically inclined. Lindsey has always been very accessible to me and takes the time to explain what services are critical to my vehicle and why (very refreshing). A++
timbizoukas12/10/2014 05:14:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Lindsey Drugan
Lindsey Drugan is an exceptional service advisor who I request for each and every visit. She is well-prepared when I arrive and reviews everything with me in detail. Lindsey is patient, extremely courtesy, and friendly. She clearly doesn't make us feel like we are a number. Lindsey makes sound recommendations and does to attempt to push any unnecessary services or repairs on me. She is attentive to emails when I have a question to verify if a service is necessary or if a recall affects me. Lindsey is the type of person I would like to work with in any situation at any time.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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