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Bill Jacobs BMW

2495 Aurora AveNaperville, IL 60540-3957
1-866-706-11291-866-706-1129

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine. We strive to be ge ... Read more
Bill Jacobs has been thriving for over 50 years in an industry that has seen many a competitor come and go. The Jacobs philosophy is simple Be Genuine. We strive to be genuine in all we do, offering genuine value on our vehicles and providing genuine customer service. Our secret to success really isn t a secret at all. While other places are trying to make a sale, we re trying to make a difference.

Why You Should Buy a Used Car From Us

Bill Jacobs BMW is part of the Bill Jacobs Auto Group, in business for nearly 50 years! Ask for your complimentary CarFax on any used vehicle that we have for sale. BMW C ... Read more
Bill Jacobs BMW is part of the Bill Jacobs Auto Group, in business for nearly 50 years! Ask for your complimentary CarFax on any used vehicle that we have for sale. BMW CERTIFIED vehicles have special finance and lease rates available.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 4.1
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 148 
Jason H8/05/2015 01:07:32 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mo
My wife took her car in and was charged $1067.00 in labor for 2 hours worth of work. Bleeding brakes, flushing engine, lightbulb and an oil change and replacing a belt is not worth that time. Mo was degrading to my wife and very xxxxxx towards a female. In addition, I contacted the dealership afterwards to dispute the labor costs and discuss them, no return phone call except from Mo to my wife. She does not want to talk to him. Other BMW dealerships charge per hour for labor, $322 in labor costs to replace a belt that took 30 minutes is ridiculous. My wife was there only 2 hours!!!!
athz907/22/2015 02:51:02 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Eric Htun
I highly recommend this establishment as they always put the customer first and meet our every need. Eric Htun has been a tremendous individual who has worked with us diligently over the few days we purchased our vehicle. He has always put our interests ahead of his and his been a great help to us when selecting the right vehicle that fit our lifestyle and budget.The service is phenomenal and we will continue to come back to Bill Jacobs BMW in the foreseeable future.
Bill Jacobs BMW responded to this review
7/22/2015
athz90, Thank you for taking the time to leave Eric and Bill Jacobs BMW a review. We are happy to hear that Eric was able to provide you with excellent customer service and could help you find the car of your dreams! -Drew Martino, Community Manager
Big Z3/30/2015 02:33:25 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Graffagna
This was truly one of the best car buying expericnes that we ever had. The staff from the manager to the sales person was fantastic.
sjovan22/03/2015 03:18:49 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Used car managers
What they offered me on my car as a trade in bordered on theft! I called 2 other BMW dealerships and checked with 2 other online sites to get a true value price on the car. This is the old bait and switch at work. After you think you are getting a good deal on the car you want to buy they will try any rob you on your trade in car. This is not someone complaining about the trade off set in tax savings which understandably means you get less in trade in value. No this is lying to customers about the value of their cars by thousands of $ in order rip them off. Not what one excepts from BMW!
tsg5312/17/2014 11:18:42 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Aldijana Hodzic, Mark Graffagna
The buying experience I had with Aldijana Hodzic and Mark Graffagna was absolutely first class. They helped me through every step of the process, their attention to detail, knowledge and friendliness made buying my first BMW effortless. I would highly recommend them to anyone in the market for BMW vehicles. I like to consider myself as an experienced buyer of luxury cars from Lexus to Porsche that I did from previous purchases in the past. I appreciated how they answered all of my questions with complete honesty and concern. I strongly recommend these two individuals at Bill Jacobs BMW for your next vehicle purchase.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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