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Castle Buick GMC

7400 West Cermak RoadNorth Riverside, IL 60546
1-866-660-83871-866-660-8387
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

SAME VEHICLE, SAME COLOR, SAME OPTIONS, SAME STORY... We give you a BETTER VALUE! THE CASTLE DIFFERENCE Peace-of-mind, easy, internet car buying experience Complimentary ... Read more
SAME VEHICLE, SAME COLOR, SAME OPTIONS, SAME STORY... We give you a BETTER VALUE! THE CASTLE DIFFERENCE Peace-of-mind, easy, internet car buying experience Complimentary Loaner cars available Exclusive Best Value Guarantee 72 hour exchange policy on every vehicle Vehicle delivery to home or office FREE Lifetime Lube, Oil and Filter Program Comfortable customer lounge with Wi-Fi, coffee and TV Trust, Value and Convenience, ask the Castle Guy! 866-660-8387

Why You Should Buy a Used Car From Us

SAME VEHICLE, SAME COLOR, SAME OPTIONS, SAME STORY.... We give you a BETTER VALUE! THE CASTLE DIFFERENCE Peace-of-mind, easy, internet car buying experience Complimentary ... Read more
SAME VEHICLE, SAME COLOR, SAME OPTIONS, SAME STORY.... We give you a BETTER VALUE! THE CASTLE DIFFERENCE Peace-of-mind, easy, internet car buying experience Complimentary Loaner cars available Exclusive Best Value Guarantee 72 hour exchange policy on every vehicle Vehicle delivery to home or office FREE Lifetime Lube, Oil and Filter Program Comfortable customer lounge with Wi-Fi, coffee and TV Trust, Value and Convenience, ask the Castle Guy! 866-660-8387

Languages Spoken

  • Español
  • Polski

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.6
    Quality Of Work
  • 4.0
    Friendliness
  • 3.4
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 128 
lsquerry12/13/2014 02:19:58 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:I don't know anyone's name
I have always used dealerships. Just moved here and I had scheduleded an oil change. I arrived at the entrance door, but the bay was full. I was left outside the door for 12 minutes without so much as a nod from anyone inside. Finally the door opened and I entered. I am used to being greatet and directed by someone at this point, but there was no one. This is my first time here. I went through a door, a young women was seated behind a counter and I informed her I had a 3pm appt for an oil change. I was told to stand over there on the rug and someone would be with me. I was taken to a stall where I was accosted with attempts to buy more services, finally I was able to state I just wanted the oil changed today. and the car checked over. I asked if there were any recalls, and was told there was a possibility that the key could be withdrawn while the car was running. I asked the to check this. still don't know if they checked the air in the tires. While I was waiting, I spoke with another customer who had been waiting for three hous just to get her oil changed. She had been a long time customer and had purchased two cars here, but stated there were many new people and services had dramatically changed for the worse. No one had even come out to tell her things were running behind. After an hour, I was shown a plug that had been stripped and told it was done by the previous dealership. Truthfully, Imhave no way of knowing if their mechanic had just used the wrong tool or if this was a previous mistake. It resulted in me having to pay for another plug and wait another hour for them to go to another store to get the plug. They didn't even put a protective paper on the floor, and they got greasy dirt on the carpet in the drivers seat. They hadn't checked to see if the key was faulty which after requesting this once again the salesman did. Luckily it was not faulty. This was all in all a bad experience. If you want to be treated without basic common courtesy, human dignity, and respect, by all means zip on over to Castle. I for one will try somewhere else.
Castle Buick GMC of North Riverside responded to this review
12/17/2014
Hi lsquerry, We are sorry to hear about your last service visit to our dealership. We work hard to deliver 100% customer satisfaction to everyone who visits us but it appears we have fallen a bit short of our goal with you. Can you email your phone number to our manager, Gus Medina, at gusmedina22@gmail.com so he may call you and make this situation right? Sincerely, Castle Buick GMC
jamahan2312/12/2014 05:12:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Rudy Escareno
I recently found a car on CARS.com and ended up working with Ernie Bell. He was very kind and not too pushy. He listened to my needs and he went above and beyond my expectations. He, along with the rest of the Castle Buick staff, were friendly and personable throughout this experience. I would recommend this dealership for any car services!
Castle Buick GMC of North Riverside responded to this review
12/12/2014
Hi Jamahan23, Thank you for the kind words about Ernie & our staff. We really appreciate your positive feedback and are happy you had a great experience in our dealership. Thanks again for choosing Castle Buick GMC! Sincerely, Castle Buick GMC
Hilgert12/11/2014 04:01:56 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Nubia Canas
Sales Rep was not pushy. I truly believe she wanted me to be satisfied with my decision and answered all my questions in a timely manner. like most people looking for a car I was expecting an unpleasant experience but was pleasantly surprised. I'd go back to Castle when searching for a car without any reservations.
Castle Buick GMC of North Riverside responded to this review
12/12/2014
Hi Hilgert, Thank you for the compliments about our dealership! We are very happy to hear your buying experience was a pleasant one. Thanks again for choosing Castle Buick GMC! Sincerely, Castle Buick GMC
Chavahn12/09/2014 01:55:08 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:LT
LT is an amazing customer service representative. He goes above and beyond to get the job done every time to make sure his customers are satisfied.
Castle Buick GMC of North Riverside responded to this review
12/10/2014
Hi Chavahn, Thank you for the kind compliments about LT! We love having him here and will be sure to let him know the pleasant things you said about him in your review. Thanks again for taking the time to let us know how helpful LT was! Sincerely, Castle Buick GMC
Blackg512/04/2014 12:24:02 PM
3.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Rob
It was convenient. I had an appointment and I was seen on time. Everyone was friendly and pleasant. The only complaint was they didn't have a loaner car.
Castle Buick GMC of North Riverside responded to this review
12/10/2014
Hi Blackg5, Thanks for the compliments about our service lane! We appreciate you trusting us with your vehicle's repairs and are happy you were satisfied with your visit. Sincerely, Castle Buick GMC
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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