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Why You Should Buy a New Car From UsWe have one of the largest used car inventory in the area. We also backed all of our vehicles with excellent customer service. Now offering Customer Advantage Pricing !
Why You Should Buy a Used Car From UsWe have been in business for over 60 years. We fully recondition each of our pre-owned cars and trucks before they are offered for sale. We pride ourselves in offering ...
We have been in business for over 60 years. We fully recondition each of our pre-owned cars and trucks before they are offered for sale. We pride ourselves in offering the cleanest, low mileage, hand selected vehicles in all of southern Illinois backed by the best customer service in the business. Satisfaction is always part of the deal here at Tyler's! Now offering Customer Advantage Pricing !
Dealer DisclaimerPrice excludes taxes, license and title fees, and a documentary service fee.
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dacowman2/12/2014 05:05:50 PM
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:All
My fiancee and I went to look at a Mazda RX-8 that Tyler's had listed on autotrader yesterday afternoon. When we arrived the sales people were nice and everything went smoothly. We were given a key to inspect the interior of the vehicle and we inquired about its maintenance history etc, just your typical used car stuff. Being familiar with RX-8's, I asked if the engine had been replaced and they promised to look into it for me. They also said that they would clean the car up so that we could look at it in detail (there was snow on it) because my fiancee, who the car is for, works a lot and she only had two days available to do her car shopping. So that the dealership understood our need for urgency right before we left the both of us again made it absolutely clear that we needed to buy a car quickly. So we waited until later that afternoon, when they were almost closed, and we stopped by again since we happened to be on that side of town anyway. They said that they still had no information available. The RX-8 was still in the same spot and still just as dirty. This didn't make us mad since we knew they could have been busy etc, so we just asked them to contact us the next day. We weren't expecting it to be ready yet, but I was sort of expecting to have the maintenance information since it had been three or four hours time. The next day we sat around waiting all morning to hear something and it never happened. Thankfully I had the foresight to take a picture of the VIN number with my phone so I contacted a local Mazda dealership and they referenced the engine recall history and informed me that yes, it had been swapped out and they gave me the other information that they had available.This whole process took literally two minutes, and a minute of that was being on hold. Upon finding out for ourselves the history of the vehicle, a full day after they had promised to look into something that takes literally no time at all, we finally received a call back from the dealership. They didn't tell us anything that we had asked, they just said that they "hadn't had the time to get it into service, but that we were welcome to come drive it". We said that we would be there in forty five minutes to an hour. So we're on the way there, just a few minutes away, and we get a call from the sales guy and he tells us that we can't drive the car now, because it's "been in service and they don't want to take it out before it's finished". Yes, it was dumb, and we didn't know what to say but "OK". Since we were already so close to the dealership, we just decided to do a U-turn in Tyler's lot. Guess what was sitting there - the red rx-8 was parked in the exact same spot that it had been in, unmoved and definitely not at all in any kind of a service bay. So, in short, instead of having a quick sale to people that had already said that they were ready to buy and, not only that, *needed* to buy within 2 days because of our limited time available. Well, we ended up wasting both of our shopping days at Tyler's and, not only not getting the car we wanted, but we were lied to and even our initial simple questions were ignored.