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Plaza BMW

11858 Olive BlvdCreve Coeur, MO 63141
1-855-442-84081-855-442-8408

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Plaza BMW prides itself on giving our customers the best selection of NEW BMW models. Our BMW experts can help you with your purchase from beginning to end. We would ... Read more
Plaza BMW prides itself on giving our customers the best selection of NEW BMW models. Our BMW experts can help you with your purchase from beginning to end. We would love the opportunity to earn your business. Call us now or just stop by today.

Why You Should Buy a Used Car From Us

Plaza BMW prides itself on providing the St. Louis area with the best in quality pre-owned vehicles! Our friendly, qualified sales and service staff would love the oppor ... Read more
Plaza BMW prides itself on providing the St. Louis area with the best in quality pre-owned vehicles! Our friendly, qualified sales and service staff would love the opportunity to earn your business. Call us now or just stop by today.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 2.7
    Quality Of Work
  • 3.9
    Friendliness
  • 2.9
    Overall Experience
  • 3.5
    Price

Dealership Reviews

1 - 5 of 65 
shaun.warren.52010/15/2014 01:59:50 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Brad Lake
I bought a 2011 BMW X5 RARE M-sport package car from Plaza BMW and it was a 1-owner in EXC condition car. The overall experience was bumpy from the start but they fully recovered that by giving me a great price on the Car and fixing the issues that I seen very swiftly and the service, sales and parts departments were very pleasant to work with throughout my whole purchase experience. This is the second CPO car I have purchased from Plaza BMW and I will suggest my friends, family, and myself to buy another car from them in the future . Tom Burnett (sales manager) , Mark Reid (service writer), Mark S(service manager) and Mark Young (parts counterman) were all easy to deal with.
Plaza BMW responded to this review
11/13/2014
Thank you for taking the time to write a review for Plaza BMW. We are glad to hear that you had a positive experience with us. Please let us know what we can do to help you in the future. James Schlabach, General Manager, 314-720-06
FatburgerAl7/16/2014 11:31:21 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Plaza BMW
if you are forced to buy your dream car from Plaza at least do yourself a favor and get it serviced from another dealership. We have 6 BMW's in our parking lot at work and mine is the only one purchased from Plaza which makes sense since I am the only one who has any problems. I purchased the Tire Protection from Plaze (a BMW backed coverage) and twice I have taken my car in for tires that have been damaged by pot hole impact. Both times the service team danced around the issue and finally basically admitted that they never have to fulfill the 'damage from road hazard to tire/wheel' because they can give you a half dozen other reasons for the problem even though you know 100% that it was from hitting the pot hole. So pretty much you pay $1200 for puncture protection (a free service from many tire shops) which means you would need to puncture 4 tires to make your money back, correction 2 punctures since they force you to buy 2 tires for one damaged one saying they have to be replaced in pairs. This is not true either. Deception, dishonesty, lack of ethics...on second thought if Plaza is the only dealership that has your dream BMW on the lot i recommend giving up your dream and buying something else.
Plaza BMW responded to this review
8/01/2014
We are sorry to hear that your experience with us did not meet your expectations. It is our goal that every customer’s needs are met when they visit our dealership. I would like to hear more about your situation if you could please contact me. Ed Federmann General Manager 314-720-6047
marcelle8184/27/2014 11:45:12 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Don Quinn
My husband and I were in the dealership looking at a 750 and saw a different one than we saw online. We were very excited. Don was professional, friendly, knowledgeable, patient, and determined. All qualities anyone would yearn for in a sales advisor. He was great to talk to throughout the process. We were able to get the car for a reasonable price and monthly payment. We would 100% purchase from Don and Plaza BMW again. Despite some issues that Don could not control, the situation was handled with professionalism and went above and beyond what was expected. Don is reliable and is worth your business. I would recommend him and his prestine quality of customer service he provides his clients. Thanks Don for a wonderful buying experience and being able to put a young couple at ease in such a huge decision. Thanks!!!
Plaza BMW responded to this review
5/08/2014
Wow! Thank you for the kind words and recommendation! I am thrilled to hear you had such a positive car buying experience with Don and all of us at Plaza BMW! I hope you and your husband are enjoying your new 750. We look forward to working with you again in the future whether it is for service visits or another BMW! Best, Ed Federmann General Manager
DBienvenu2/08/2014 09:14:37 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Tyler Ancona
Needed a new run flat tire due to failure on +45K miles. Called Ty & he checked on stock. By the time I had driven there 2 tires were ready for install, as well as a BMW recall notice service check on intake cam. Quick, courteous service in about an hour, with no prescheduled appointment.
Plaza BMW responded to this review
2/10/2014
Thank you for taking the time to leave your feedback. I am so glad to hear we were able to get you in, out, and on your way. We look forward to seeing you again for your next service visit. Please let me know if I may ever assist with your automotive needs. Best, Ed Federmann General Manager
steerage1/03/2014 08:55:56 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:I don't remember. A sales rep and a service manager. They both sucked.
I bought a new BMW b/c I heard great things about Plaza. I think now, my friends must have gone to a different Plaza. The one I went to was long on making promises to finalize the deal, but short on delivering. One example - my sales rep begged me to give him a perfect rating on his customer satisfaction feedback form and promised he'd wash my car anytime I was in the area and fill up my gas tank for free. Like an idiot, I believed him. Sure enough, I took my car in the following week and he didn't even remember me. When I finally jogged his memory, and told him I was in the area and wanted to see if he could wash my car and fill it up as promised. He then said he couldn't because it was too cold outside (it was in the 30's in mid-March). I was stunned and told him I can get my car washed at any car wash in the STL on that same day. So I left. I went back in there (again, like an idiot) a month or so later and again, he didn't remember me and again, wouldn't wash my car as promised - this time b/c the washers were too busy that day. So again I left- again, like an idio, not for the last time. I took my car back there a few months later to get serviced. Only took a few minutes, which was great. But they didn't wash my car and wouldn't b/c again, they were busy. Of course, the local Chevy dealership will wash my suburban EVERY time I take it in for service, but Plaza is apparently too busy to worry about the nice little touches like this. So I left- this time for the LAST time. I left a complaint on their website customer service site and never heard a response. I sent several emails and never heard a response. I actually contacted BMW N.A. who was appalled at the lack of service and assured me that THEY would have Plaza contact me. Of course, Plaza never did. They are full of xxx. They are glitzy, very nice, smooth talking, and will promise the world. But as soon as you make that purchase, you're nothing to them. So I have taken my business elsewhere. Just bought a new $75k Infinity QX80, but sure as xxx not from Plaza. They lost that sale and all future sales from me and my extended family.
Plaza BMW responded to this review
1/14/2014
I am very sorry to hear of your experiences with us at Plaza BMW. I apologize that you have received less than satisfactory service. I would appreciate the opportunity to further discuss your experiences at your earliest convenience. You may reach me at 314-720-6045. I look forward to hearing from you. Kind regards, Ed Federmann General Manager Plaza BMW
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