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Plaza Motors West

951 Technology DrO'Fallon, MO 63304
1-866-635-03521-866-635-0352

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Plaza Motors West, please review our extensive inventory of Mercedes-Benz cars and SUVs, including the Mercedes-Benz C-Class, E-Class, and M-Class. We work hard to get ... Read more
At Plaza Motors West, please review our extensive inventory of Mercedes-Benz cars and SUVs, including the Mercedes-Benz C-Class, E-Class, and M-Class. We work hard to get you into the vehicle you have always wanted. That new Mercedes-Benz is waiting for you, and we work with a vast array of lending sources to ensure you will get the most complete and comprehensive financial package available.

Why You Should Buy a Used Car From Us

At Plaza Motors West, please review our extensive inventory of Pre-Owned, high quality, cars and SUVs. We work hard to get you into the vehicle you have always wanted. We ... Read more
At Plaza Motors West, please review our extensive inventory of Pre-Owned, high quality, cars and SUVs. We work hard to get you into the vehicle you have always wanted. We work with a vast array of lending sources to ensure you will get the most complete and comprehensive financial package available.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 4.1
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 22 
MMT6/08/2016 09:25:42 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Matt McGoogan, Orlando Ewing, Tom Baty
It's difficult to summarize my horrific experience in a short review. Here are some of the highlights: I only clicked one star because I couldn't choose zero. Customer service was horrendous (when problems arose, there was no communication from the dealership and many hours were spent calling or driving there to get issues resolved). This dealership is rife with questionable business practices (all talk, no action, nothing but empty promises). I had no other choice but to take my complaint to the top and still was unable to get a full resolution. I would never buy a car or recommend Plaza West to anyone. Lucky for me, I found Dave Mungenast on Manchester, which was the most pleasant experience I have had buying a car. They are total pros and I would highly recommend them to anyone. I got a quality luxury vehicle from them with no hassle. They know how to treat their customers.
Plaza Motors West responded to this review
6/16/2016
Hello, I would first off like to apologize for the overall experience that you had at our dealership. We strive to provide the best service around. I see that did not occur in this case. Please give me a call so we can discuss this further. Thanks, Tom Baty GM 314.635.9541
Cargirl32244/29/2016 06:10:47 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Paul, Miles, Charles
problem 1) told i was getting 4 new tires and only 2 were actaully new, i only discovered this when after 10,000miles and a year later my "new" tires needed to be replaced. Problem 2) needed routine maitinence on my car and scheduled to have a loaner, needed by 8 am to get to work. When i arrived no loaner was available and i was told i was 4th in line to get a rental from enterprise. It was going to take another 40 mins which would've made me late so one of their running boys took me to work. Problem 3) another routine maintenance issue told i didnt need a loaner this time but they would take me work ans pick me up. They called me to say my car was ready, i told my colleagues i would be back in 15 mins, however when i arrived my car was sitting in the service area covered in pollen it had not been washed yet and clearly my car wasnt ready. Needless to say i was 45 mins late... My job is only a few mins away. When i brought these issues up to he manager there was no apology and he he
Gmommie6/06/2015 06:27:28 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Orlando Ewing, Tom General Manager Plaza West
I had a very good salesman at Plaza Motors West, Mr Orlando Ewing. I first went to the Plaza OLIVE dealership with my check to purchase the GLA250, but was treated so very badly by the General Manger Greg and his internet specialist Tom I was in tears. I was so upset and discouraged by their sales tactics, I had changed my mind about purchasing the GLA250. But when Plaza Motors West contacted me, they were exceptional courteous and polite. They handled business like professionals should. Thank you Orlando Ewing and general manager Tom. Also thanks to Susan from Mercedes Benz customer service department.
Plaza Motors West responded to this review
6/08/2015
Thank you for your positive review of Plaza Motors West. I am happy to hear that our team, was courteous and polite, especially Orlando. I'm glad we could be of assistance to you and if there is anything we can do for you in the future please let us know. Thomas Schellhase, General Manager, 314-635-9541
Greggsvette5/17/2015 06:42:04 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Tom Burtlow , Tom Schulhouse
This is the 2nd car bought from this dealership within 18 mos. Both cars were bought from the same salesman; Tom Burtlow . The most recent issue is Tom Schulhouse, the manager there called me and left a message on my voicemail. I have tried calling him back and left messages for 3 weeks to no avail. I feel the reason he called me was in response to my last review online.. When I bought the most recent car in Dec 2014, the salesman told me at the time I bought the car it had new tires on it. Approx 2 mos later I noticed that the front tires were not new tires. I called the salesman and told him about this and he said he'd call me back but never did. Now the car I bought in March 2013, a Chevrolet corvette; after picking the car up and driving it back home I discovered that the right front turning signal was burned out. I called Tom Burtlow to tell him of this problem and he said he would get back to me but he never did. Because this was a safety issue I replaced the bulb myself which cost me 26.00 . Gregg Kamp 636-394-7918
Plaza Motors West responded to this review
5/26/2015
Gregg, Thank you for choosing to do business with our dealership. We take customer service seriously, so I apologize for any frustration you encountered over phone miscommunication. I would greatly appreciate the opportunity to speak with you regarding this matter. Please call me at your earliest convenience so we can discuss it further. Thomas Schellhase, General Manager, 314-635-9541
Buyer4/09/2015 03:54:56 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Matt McGoogan
I have bought a used E 350 from This Dealer almost a month back.They are very good in talking ( Sweet talker) but the moment i was out of showroom they has stopped responding to Cell Phone Call,Land Line Call, Voice Mail, E Mail, Messages !! wow! that was real quick. Then the car they sold me has few things to be taken care of and upon bringing into their notice they tried to blamed it on me ! its been almost 3 weeks of continuous follow up but not able to get hold of them for the required services ! let me know if the have any escalation mechanism and it can be raised up for proper response and follow up mechanism.
Plaza Motors West responded to this review
4/15/2015
Thank you for taking the time to write a review about your experience. Our goal is to ensure that everyone who visits us has an excellent experience from start to finish, so I am sorry to hear that was not the case. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience so we can discuss this further. Thomas Schellhase, General Manager, 314-635-9541
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Plaza Motors West : O'Fallon, MO 63304 Car Dealership, and Auto Financing - Autotrader