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Plaza Infiniti

11830 Olive BoulevardSt Louis, MO 63141
1-877-548-10731-877-548-1073

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Plaza Infiniti prides itself on giving our customers the best selection of NEW Infiniti models. Our Infiniti experts can help you with your purchase from beginning to ... Read more
Plaza Infiniti prides itself on giving our customers the best selection of NEW Infiniti models. Our Infiniti experts can help you with your purchase from beginning to end. We would love the opportunity to earn your business. Call us now or just stop by today.

Why You Should Buy a Used Car From Us

Plaza Infiniti prides itself on providing the St. Louis area with the best in quality pre-owned vehicles! Our friendly, qualified sales and service staff would love the ... Read more
Plaza Infiniti prides itself on providing the St. Louis area with the best in quality pre-owned vehicles! Our friendly, qualified sales and service staff would love the opportunity to earn your business. Call us now or just stop by today.

Dealer Disclaimer

Price excludes processing fee and freight or destination charge.
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 5.0
    Quality Of Work
  • 4.5
    Friendliness
  • 4.2
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 25 
G37Sowner5/16/2015 12:09:37 PM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kody Bradford, Sarah Conant
Have never had a more friendly, pleasant, competent & efficient experience at a dealership in my 61 years. Ever. On top of all that - all the costs due to extended warranty mix-up were voluntarily covered by the dealership. How often does this happen in your experience?
Plaza Infiniti responded to this review
5/20/2015
We at Plaza Infiniti appreciate your positive review. I am very pleased to hear that you always receive pleasant and efficient experiences when visiting our dealership. Thank you for your business! Louie Trevino, General Manager, 314-635-9368
Cathy J D4/02/2015 03:54:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jim Kennedy
I've been a customer of Plaza Motors since 1980's. I've always been pleased with the employees and the service. Outstanding to work with. Most recently I was adding gas before returning the loaner car. I was hit by another car attempting to maneuver around my loaner car. My reporting the collision to Plaza Infinity was easy and no hassle. The next morning I got a VM from Plaza that said Plaza was fixing the car and wouldn't even report it to the insurance company of the car that hit me. I was treated with respect and courtesy through all of this ... just as I've been with every other visit I've made to Plaza Infinity and Plaza Mercedes.
Tracey891/21/2015 06:30:32 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jim, Glenn
I had several issues that were all covered under warranty that I needed taken care of. After a horrible customer service experience at a competitor, I chose to give Plaza a try. Jim in the service dept kept me informed every step of the way. There was a problem getting a part so it took 11 days for my work to be completed. I had a loaner vehicle the entire time & after a mix-up where I was told my vehicle was done but one issue was not fixed, Jim had my car delivered to me in IL so I did not have to travel to St Louis again to get it. Glenn delivered my car & was very friendly as well. My husband will now be bringing his vehicle to Plaza for service too. Thank you!
Plaza Infiniti responded to this review
1/22/2015
Tracey, Thank you for taking the time to write about your experience at Plaza Infiniti. We are glad the valued members of our team turned a previously bad experience at another dealer around! Please let us know if we can help you in any way in the future. Louie Trevino, General Manger, 314-720-6047.
goof2/16/2014 12:32:07 PM
2.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Joshua Brown-Cloyd Martin
On Dec 3,2013 I visited the dealer, took a test drive and told then I was interested in a model and color they did not have. My salesman after consulting with the manager offered to order the car I wanted. The manager came in to talk with me and the salesman because I had questions the salesman needed help to answer. They agreed to order the car I agreed to a $500 deposit. The next day I called the salesman and gave him my credit card number to save a trip with a check. I was told it would take some time to get this car. I was OK with that. So I waited. About Feb 1 I decided to call and check on my order. I left a message for my salesman and days later no response. I left a message on his personal cell. Again no response. Thinking something was fishy I called the main number and asked for him. I was informed he no longer worked there. I asked to talk to the manager who was there when the deal was made. I was told he was off and would be there tomorrow. I called the next morning-no answer so I left a voice mail. I relayed my whole situation and asked him to call me. No response. I called the next day and asked the receptionist if the manager was in. Yes he was she said. I was connected, but no answer and left another voice mail this time insisting "what is happening- GIVE ME A CALL" Again no response! I still have not gotten a response to any of my calls. I have given up! In my 2 months+ waiting for them I did not visit their competitor where I had bought my last 3 Infinities. Two months wasted. I still have no idea what happened to my order. Needless to say I have no interest doing business with this company. I REMAIN FLABBERGASTED AT THEIR INEPTITUDE!!!!!
Plaza Infiniti responded to this review
2/26/2014
I am very sorry to hear of your experience and appreciate you bringing it to my attention. I have researched your experience and am unfortunately unable to find your contact information based on your DealerRater information provided. The experience you have described is unacceptable and as such I would appreciate the opportunity to further discuss your experience and personally work to restore your trust. Please contact me at your earliest convenience at 314-720-6047. I look forward to hearing from you. Best wishes, Jim Schlabach General Manager
md180111/13/2013 09:06:57 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Stephen Buss, Tom Fallon
The team at Plaza Infiniti did a great job. They were patient as I evaluated my options including a rather lengthy trip through the garage where I believe I changed my mind on which color combination I wanted at least 3 times. They gave me a killer deal and backed up their assertion that they wanted to keep me in the Plaza family by beating dealers from throughout the midwest on price and making me a very happy customer.
Plaza Infiniti responded to this review
11/13/2013
Congratulations on your killer deal! I am thrilled to hear my team was able to provide you with a patient and positive car buying experience. We appreciate your business and are so glad to consider you part of our Plaza family! Best wishes, Jim Schlabach General Manager' Plaza Infiniti
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