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Olathe Subaru/Mitsubishi

505 S. Fir St.Olathe, KS 66061
1-866-930-58741-866-930-5874

Services and Amenities

  • Service Centers
  • Parts & Accessories
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options

Why You Should Buy a New Car From Us

Olathe Subaru, located at 505 S. Fir in Olathe, KS, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are he ... Read more
Olathe Subaru, located at 505 S. Fir in Olathe, KS, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!

Why You Should Buy a Used Car From Us

Olathe Subaru, located at 505 S. Fir in Olathe, KS, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are he ... Read more
Olathe Subaru, located at 505 S. Fir in Olathe, KS, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 107 
sdworkin5/21/2015 11:07:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chrissy Eisenmann
Chrissy Eisenmann greeted us warmly and was very informative about the automobile. She showed us everything we asked for and suggested just the right vehicle. She could not have been more helpful and called us the next day to make sure we were happy. My wife loves her new Subaru Outback.
james and sharon5/14/2015 09:37:40 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Amy Panter,Chrissy Eisenmann
HIGHLY recommended dealership. Chrissy and Amy have my highest respect, they were by far the best people we have met at any dealership. what more can I say about our dealership experience at Olathe Subaru, they are the best!
carlady4/14/2015 07:30:49 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Brian Wicke,Ted Leeper
I went to Olathe Subaru 2-8 and talked with Brian and drove a Legacy. Told him i really liked it and wanted a black on black which they did not have at the time. He said i could put a deposit of $500 down to see one when it comes in which would be refundable. On 2-14 i went to Van Subaru because i was visiting my daughter in Shawnee which is close to Van. We talked with John and told him that i wanted a black on black legacy. We looked at a car, sat in a car, he explained numerous features of the Legacy. He seemed genuinely concerned about satisfying my needs as a customer. I also met the sales manager and manager. Over the next 2 months, I got 8-10 emails from John and 3 emails from Al the manager, but just a card from Brian saying he was still looking. On 4-9 John emails that he has a black on black that he thinks meets my description. I call and discuss the car and really want to look at it but VAN is 40 miles away north of Kansas City. I get the VIN number so i can check on insurance. I go to Olathe which is 20 miles away on 4-10 with the VIN number and speak with Ted. He says Brian is busy with a customer but he told Brian i was there. Brian looked at me but did not communicate with me during this visit. I proceeded to tell Ted that i had a VIN number of a car i really wanted to see and wondered if he could get it. He looked up Van's website and found a black legacy but did not compare VINs and said he could get it but i had to put down hold money of $1000 which would not be refundable. When i said "no way", he said he would talk to his manager. He came back saying this is what i had to do. He then said they were getting a black legacy in May and it just happens to exactly match the legacy that i described to him at Vans. I offered the VIN i had twice so that he could get this car or at least see it's description, but he did not take it. I told him i was going to Shawnee 4-11 and would go by Van's and look at the car and he said "If it's still there." I went to Van on 4-11 and was met by John. I drove the car and John showed me how it handled in different situations, John extensively went over all the details of the car, and then we talked about buying it, which i did. On 4-11 there was a message on my phone from Brian saying, "Sorry i missed you. I hope you were taken care of." My perception of Olathe Subaru was indifferent, disinterested, flippant, uncaring compared with my experience at Van Subaru. I couldn't believe they were not bending over backwards to get my sale. Had i not gone to Van Subaru and experienced their exceptional customer service and only have gone to Olathe Subaru, I probably would not have purchased a Subaru.
Olathe Subaru & Mitsubishi responded to this review
5/16/2015
Dear Carlady- After sending you a private response to you about your review and explaining our policy's and procedures we did not hear back from you. Now that your review has been posted we would like to issue a public response in order for our situation to be read along side yours. Below is a response from Ted Leeper who helped you during your second visit to our dealership. From Ted Leeper at Olathe Subaru- It is upsetting to hear that you had a frustrating experience with me here at Olathe Subaru. Because this is the first negative review that I have received, I wanted to respond personally. I apologize that we were unable to meet your needs and your time frame but please know that I did everything possible to accommodate you. You may recall that I offered you a tour of the features of a similar Legacy that we had but you declined because it was not the exact color that you were looking for. Although I did not write down the VIN of the Legacy that you were looking for, I knew the exact model, option, and color combination you sought. When I excused myself briefly, I used our internal system to locate the vehicle or an exact match in the area which yielded no results. This does not mean your Legacy was not at the other dealership however, it does typically indicate that we will not be able to access it. I also compared the VIN you gave me to the other local dealership’s website while you sat at my desk and it did not match. As an alternative, the incoming unit that I offered to reserve for you was a black on black Legacy model with the same trim level and option package. We request the nonrefundable down payment to secure the vehicle because taking vehicles off the market and moving vehicles from one dealership to another costs money, even for local trades. If possible, I would have gladly driven to get your Legacy without a deposit. As I indicated, we did attempt to get your Legacy here after you left. We learned that the other local dealership knew/remembered they had a customer who wanted to buy it, you. For that reason, they would not trade it to us. Although I am happy to know that you bought a Subaru, it upsets me to learn that my best efforts were unsatisfactory to you. I ask that you please consider the courteous and prompt attention that I gave you and the potentially negative impact that your review may have on myself as well as our Olathe Subaru dealership as consumers often read reviews when they are looking at where to take their business. Being a Veteran I take respect and honesty very seriously, so does Olathe Subaru! I encourage anyone who is reading this to read both my reviews as well as the many that our Dealership has received before forming an opinion or feel free to contact me directly to experience customer service that is truly exceptional. (913) 596-8292
Bill L4/06/2015 11:44:33 AM
4.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Bratteig,Amy Panter,Chrissy Eisenmann
Overall we had a very positive feeling about this dealership. We would not have any trouble recommending it to our friends and family provided they did not have to deal with one person in particular. The sales staff was very friendly. Chrissy Eisenmann deserves special recognition. We would not have a Subaru Outback in our driveway today if it were not for her. She was very professional, knowledgeable and went above and beyond to meet our needs. Amy did an outstanding job explaining the features of the car upon delivery and we were happy with the entire delivery process. The main concern we had was with Kevin Bratteig, the General Sales Manager. We had talked to Chrissy on numerous occasions and had actually made a prior visit to test drive a Forrester and a 4 cylinder Outback. We liked the Outback and decided we would like to drive a 3.6R which the dealership did not have at that point. Chrissy called us and told us that one had just arrived. We drove 60 miles one way to test drive the vehicle. We liked it and decided to make an offer and to let them give us an offer on our low mileage 2009 Venza. It began to snow and we were concerned that the process would take too long but we hoped that we could make a deal before the weather got too bad. Chrissy did some preliminary work and took our offer to Kevin. I expect some theatrics from the sales manager whose job it is to maximize profit for the dealership, and I was not disappointed. He tried to confuse the invoice price of the Outback with the True Car price that I had printed out. Once he recognized that was not going anywhere he started discussing the Toyota Venza. He swore by an auction site, which in all honesty provided a low ball price designed to maximize dealer profit. I was then informed that we were at an impasse despite the fact that we really hadn’t even started to negotiate yet. He also slammed my website information where I had obtained trade in values and one of these sites was Kelly Blue Book which he basically downplayed. This was despite the fact that Kelly Blue Book was featured on the dealership website and is currently featured in Subaru advertising. Once again, this was all to be expected but considering the snowy conditions, not appreciated. He kept repeating himself and that we were at an impasse and he “did not want to waste our time”. At this point my wife said we just as well go home, as it was snowing. I recognized this as a tactic on his part to get me to lower the price on my Venza, however I also wanted to get home before it got bad. My wife stood up and he stormed out of the room saying he would not negotiate in this manner. He did not shake my hand or say anything about regretting our not being able to reach an agreement. It is not an understatement to say his behavior was rude and unprofessional. We were ready to leave and I did have a brief conversation with Chrissy and we agreed to leave the door open and discuss further the first of the next week. It is a fair statement to say that no one thought at this point a deal would be made. Following several emails and a phone conversation or two, Chrissy was able to put the deal together. I am sure she had to have Kevin’s approval but the deal would not have happened had it not been for her. We did not appreciate Kevin’s behavior and would recommend that anyone who does business with Olathe Subaru NOT have any dealings with Kevin Bratteig. In fact, it says something for Chrissy and the rest of the dealership that despite Kevin’s behavior, we can still recommend this dealership.
razzzzzzz2/24/2015 05:33:23 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ted Leeper,Mark Garvert
Staff was very friendly and very knowledgeable of product. Felt they honestly fought for the best rate on the loan. Went home with a smile and a new car. Great experience!
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