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Hendrick Toyota Merriam

9505 West 67th StMERRIAM, KS 66203
1-877-747-99711-877-747-9971
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

LIFETIME LIMITED POWERTRAIN WARRANTY ON EVERY NEW VEHICLE! CLICK HERE to see all the DETAILS on the Toyota you're looking for at Hendrick Toyota! Be sure to look for the ... Read more
LIFETIME LIMITED POWERTRAIN WARRANTY ON EVERY NEW VEHICLE! CLICK HERE to see all the DETAILS on the Toyota you're looking for at Hendrick Toyota! Be sure to look for the GREEN "Special Offers" icon - inside it is the latest GREAT OFFERS that will save you money - low financing, CASH BACK, etc. We also have 360 spins of your car, truck or SUV. Sales Open 7 Days a week!! Service open Monday-Saturday, call for hours and appointment

Why You Should Buy a Used Car From Us

All of our vehicles come with a limited warranty, and have been through our thorough inspection process. We have been in business for many years, and have thousands of ha ... Read more
All of our vehicles come with a limited warranty, and have been through our thorough inspection process. We have been in business for many years, and have thousands of happy, satisfied customers. If you would like more photos or a CARFAX report sent to you, just let us know. Visit our website www.HENDRICKTOYOTA.com Sales Open 7 days a week! Service open Monday-Saturday. Call for hours and appointment

Dealer Disclaimer

$499.00 dealership administrative charge applies to all sales. Out of state buyers are responsible for all state, county, city taxes and fees, as well as title/registrati ... Read more
$499.00 dealership administrative charge applies to all sales. Out of state buyers are responsible for all state, county, city taxes and fees, as well as title/registration fees in the state that the vehicle will be registered.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.2
    Quality Of Work
  • 4.3
    Friendliness
  • 3.9
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 100 
Rachel Herron4/28/2015 12:16:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Wells,Jon Howell,Sue Wells
This dealership is awesome! When I bought my car a year ago, I worked with Sue Wells, David Wells, and Jon Howell. They are all FANTASTIC! This was the first new car I bought and Sue did a great job making sure I understood everything. She explained the things I didn't understand, and made sure I got everything I wanted on my car. I was EXTREMELY picky when buying my car, to the point where I had asked her to drive several 2014 Sport Corollas across the parking lot so I could see what the car looked like from the outside while driving. She went above and beyond making sure she met all my picky requests, and helping me understand what I was paying for. I also worked a little with her husband, David, who is also very helpful and nice. I would definitely recommend them both and will always come back to them when it regards Toyota. I also dealt with Jon Howell with service several times when I bought my car - buying my car, tinting windows, installing mudflaps. He was always very eager to help me. I had a small accident recently and frantically called him (I keep his card in my car) asking a bunch of questions. He was so helpful and even helped calm me down after the accident. I brought my car in that day and over the next few days, he made sure to find THE best deal he could when repairing my car and fixing everything. He talked to multiple people to try to get me the best deal because he knew of my money situation. He greatly exceeded my expectations, and I come to him with all questions/service requests that Sue and David cannot help me with. Sue & David Wells and Jon Howell are all FANTASTIC and I am very thankful for their great customer service and help they have provided me with!!! HIGHLY recommend them and this dealership!
Hendrick Toyota Scion Merriam responded to this review
4/29/2015
Rachel, on behalf of team, thank you for your review and testimonial. We strive to be truly exceptional and while we are not perfect, teammates such as Jon Howell, Sue and David Wells are leaders in customer satisfaction. Your review means much to our team. In the next few minutes I will share your story with our entire staff so it may serve as motivation to make today great. Congratulations your Corolla's one year purchase anniversary. If there is anything our teammates or I am able to assist you with please don't hesitate. Cheesy as it may sound, your customer satisfaction is the gear that keeps us moving. Thanks again and have a great week. Christina Rose 913-789-4404 | Customer Relations Manager Hendrick Toyota Scion Merriam in Kansas City
14/05/2015 01:07:23 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brandon Abernathy, Zoey
Gave the best deal anyone could ask for on a brand new 2015 Nissan Sentra LE. These people cut down their margins drastically to fit our budget and still were so pleasant with us. We have been to a number of dealers in Overland Park area (like O'Neil Honda on 7979 Metcalf Ave), but trust me when I say, you will get all your money's worth when you go to Hendrick Toyota and good treatment too. To name a few, Robert Bhiel, Brandon Abernathy, Zoey, Chitoo Sampat were a pleasure to deal with. Great going guys!!
Hendrick Toyota Scion Merriam responded to this review
4/16/2015
Thank you for taking time out to share your experience with our team and congratulations on the new Nissan. We will pass along your wonderful words of encouragement to our entire team. Robert, Brandon, Zoey and Cheeto are great assets to our team and I can't wait to share your recommendation. Please don't hesitate to let me know if there is anything we can further assist you with. Thanks again, Christina Rose | Customer Relations Mgr | Hendrick Toyota Scion Merriam in KC
Robmoritz4/03/2015 09:52:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Quinton Sutton
We have been having our 2008 Toyota Sienna XLE taken care of here from the week they opened, and have always gotten exemplary service. We just purchased an almost new 2014 Sienna XLE with AWD and will continue that tradition (as will our daughter-in-law who now is the happy owner of our previous Sienna). I brought the new Sienna by Hendrick to have a second key programmed, and was helped by Service Counselor Quinton Sutton, who has given me outstanding customer care previously. He was happy to help, and got our key programmed while we waited. This guy is one of the nicest, friendliest and knowledgeable fellows around. We have loved this new Sienna also, but we had purchased from a dealership in Utah, and it had a problem. The video player was an aftermarket, unnamed brand with no instructions, and it was only picking up one sound channel-- thus omitting all voices and playing only the background music. I took it in to a professional auto sound place -- Twice-- and they could not figure out how to fix it. Even though it looks brand new, they recommended trashing it and buying a new one (an $857 solution). Since he is such a helpful and customer satisfaction oriented guy, I swung back by Hendrick Toyota to see if there was any hope of Quinton figuring out how to make it work. He hopped right in and began going through every imaginable part of the programming and system operations for the player. It wasn't easy, and the problem stubbornly remained. But Quinton kept troubleshooting and stayed with it. Then out of the blue, we started hearing voices in our head -- literally! That's because Quinton had suddenly discovered the solution and the voice track was coming in loud and clear over the headphone sets. This was after a month of futile effort and being given no hope by the professional sound people. I was absolutely BLOWN AWAY! I'm telling you right here and now: when it comes to customer service, friendliness, knowledge and commitment to satisfaction, Quinton Sutton is a ROCKSTAR!!!! If you ever need any service done on your Toyota, I'd TOTALLY recommend asking for Quinton. We are sold on this guy! :)
Hendrick Toyota Scion Merriam responded to this review
4/16/2015
Thanks again for sharing your experience with our team. Yes, I forwarded this review onto the entire staff. Stories like your make big impacts. I know it will bring a smile to many faces today. More then that, I hope it will inspire and remind us that an extra few minutes of customer assistance can make a world of difference for many. Please don't hesitate to let me know if there is anything else we may be able to assist you with in the near future. Thanks again for your review, Christina Rose | Customer Relations Mgr | Hendrick Toyota Scion Merriam in KC
Hendrick Toyota Scion Merriam responded to this review
4/16/2015
Thanks again for sharing your experience with our team. Yes, I forwarded this review onto the entire staff. Stories like your make big impacts. I know it will bring a smile to many faces today. More then that, I hope it will inspire and remind us that an extra few minutes of customer assistance can make a world of difference for many. Please don't hesitate to let me know if there is anything else we may be able to assist you with in the near future. Thanks again for your review, Christina Rose | Customer Relations Mgr | Hendrick Toyota Scion Merriam in KC
D. Gillmore3/11/2015 12:30:10 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brandon in Finance
Sue Wells went over and above to locate the exact car that I wanted and to get it brought to the Merriam dealership. I appreciated her phone calls letting me know the progress being made finding my perfect car and getting it delivered here. She took down my trade-in information by phone and called me back with the trade offer. She even took my credit information over the phone. Since it was her day off when all the deal was com[leted, David Wells took over the delivery of the new car. I signed finance papers with Brandon who was super to work with. He explained everything fully and was pleasant and professional. He's the nicest finance guy I have ever dealt with. This sales team made my buying experience fun. This was the third car I have purchased from Hendricks Toyota. The service staff is top notch., too. I have always found them to be attentive and helpful. I will be back!
Hendrick Toyota Scion Merriam responded to this review
3/11/2015
D. Gillmore, Thank you for taking time out to share your experience, review and recommendation with us at Hendrick Toyota KC. Your testimony is inspiring and thus has been shared among our teammates. David and Sue are a very highly valued team hear and we are quite honored to have them on our team. Please don't hesitate tyo let us know if there is anything we can assist you with down the road. Congratulations on your new ride. Sincerely, Christina Rose Customer Relations Manager Hendrick Toyota Scion Merriam
Longtime Customer2/02/2015 05:21:33 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Chris Galiano
Chris Galiano had a bad day right after getting to work, and he decided to pass it to me, the customer. He also made things up, which made him unprofessional.
Hendrick Toyota Scion Merriam responded to this review
3/02/2015
Dear Valued Customer, Thank you for your review, though I must say, I'm not entirely sure I know how to respond to this review. We strive for excellence here and while we understand everyone has a bad day from time to time, we hope that never shows in the front line. My apologies if that happened on your day of service. Please know your comments, though brief, have been shared among the department staff and are being addressed. Thank you for your feedback. Please let me know if I can be of assistance in any way in the future. Christina Rose Dir: 913-789-4404 Customer Relations Manager
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