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Hendrick Toyota Merriam

9505 West 67th StMERRIAM, KS 66203
1-866-719-81891-866-719-8189
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

LIFETIME LIMITED POWERTRAIN WARRANTY ON EVERY NEW VEHICLE! CLICK HERE to see all the DETAILS on the Toyota you're looking for at Hendrick Toyota! Be sure to look for the ... Read more
LIFETIME LIMITED POWERTRAIN WARRANTY ON EVERY NEW VEHICLE! CLICK HERE to see all the DETAILS on the Toyota you're looking for at Hendrick Toyota! Be sure to look for the GREEN "Special Offers" icon - inside it is the latest GREAT OFFERS that will save you money - low financing, CASH BACK, etc. We also have 360 spins of your car, truck or SUV. Sales Open 7 Days a week!! Service open Monday-Saturday, call for hours and appointment

Why You Should Buy a Used Car From Us

All of our vehicles come with a limited warranty, and have been through our thorough inspection process. We have been in business for many years, and have thousands of ha ... Read more
All of our vehicles come with a limited warranty, and have been through our thorough inspection process. We have been in business for many years, and have thousands of happy, satisfied customers. If you would like more photos or a CARFAX report sent to you, just let us know. Visit our website www.HENDRICKTOYOTA.com Sales Open 7 days a week! Service open Monday-Saturday. Call for hours and appointment

Dealer Disclaimer

$499.00 dealership administrative charge applies to all sales. Out of state buyers are responsible for all state, county, city taxes and fees, as well as title/registrati ... Read more
$499.00 dealership administrative charge applies to all sales. Out of state buyers are responsible for all state, county, city taxes and fees, as well as title/registration fees in the state that the vehicle will be registered.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 4.1
    Quality Of Work
  • 4.2
    Friendliness
  • 3.8
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 112 
BoughtUsedCar8/30/2015 01:38:45 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bob Higgins
A huge thank you to Bob Higgins for helping me purchase my certified pre-owned car. Very friendly, NOT pushy & happy to answer my questions.
Krystajones2248/27/2015 05:52:49 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Wells,Sue Wells
Sue and David Wells were a blessing. They helped me thoroughly understand what I was committing to and make sure that it was exactly what i wanted. She actually talked me into looking at a Corolla and it ended up being the perfect car !! thank you guys so much. i love my Car <3
BamaJane8/25/2015 07:13:21 PM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Sue Wells
I can emphatically say this is the first time buying or leasing any vehicle that I was made to feel that the sales person was mainly interested in getting me the car to meet my needs instead of a car that would make the dealership the most money. I know in the time spent with Sue that she is an intellegent, honest, and moral person which this jaded person never expected to find at any dealership any where. My experience with Sue is the first car buying time I didn't walk away feeling "stupid"!!!!! Everyone should be as lucky as I. Jane Bird
Hendrick Toyota Scion Merriam responded to this review
8/26/2015
Jane, On behalf of the staff, thank you for sharing your experience. We shared your review with our Kansas City teammates, needless to say, Sue Wells is getting the kudos she deserves. It warms my heart to hear you felt validated as the brilliant person you are and I hope we can maintain that quality of standard throughout your future services with our dealership as well. Enjoy the new ride, Christina Rose, Customer Relation Manager, Hendrick Toyota Scion Merriam, Kansas City Toyota Dealer
PissedOffcustomer8/20/2015 12:26:47 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:( Brian) Hendrix finance mgr.
Frustrated, irritated, agitated at Hendrick Toyota Scion Merriam?. Told I have a extended warranty on one car and the other I have extended service. When I bought my second vehicle from them the Sales Mgr. gave me two identical plans. NOW, I am told they are different and I have to pay. Word Play; on terms and I got SCREWED because neither the sales mgr or the sale person are now here. Besides when I called in the Service Scheduler told me that I had service covered on BOTH vehicles. NOT Happy! Big Toyota fan but very doubtful I’ll return to buy another vehicle. SIMPLE BUSINESS. Note, the Svc Mgr tried to resolve but could not when he talked to mgmt. Mgmt did not even come talk to me. POOR< POOR< business. They lost a $35,000 sale when I buy my new truck.
Hendrick Toyota Scion Merriam responded to this review
8/20/2015
Dear Unhappy Customer, Thank you for alerting me to your concerns. I am sorry to hear you had a less then great experience with our store. I am the customer relations manager here and am very interested in exploring what happened at your appointment in further detail. I have already noted your initial concern to the department principals and they too are eager to explore what happened. If you feel comfortable doing so, I'd love to hear from you. Otherwise, please don't hesitate to contact me down the road if there is anything I may be able to assist you with down the road. Sincerely, Christina Rose, 913-789-4404 christina.rose@hendrickauto.com
Cabrina Magee8/12/2015 07:10:11 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Robert Biehl
We purchase a used 2009 Yukon 4 months ago and have had nothing but problems with it. Most recently while driving down the highway the accelerator became stuck at 70 miles an hour. Scariest experience of my life. Finally able to pull the car over, we contacted this dealer. They did nothing. They stated they didnt have an opening in service until the following week. We drove the car to Hendrick Buick on State Line road. The service there is top notch. They have tried to help us get movement from Toyota Hendricks. 3 weeks later we still have no resolution to the problem. Toyota states it could have been the floor mat but there is no evidence that is the cause. We have been passed around to different contacts for weeks with very few returns to phone calls. Thankfully Buick Hendricks has graciously loaned us one of their cars to drive. Buick Hendricks (Josh in service is amazingly helpful)is kind courteous while Toyota Hendricks is not doing anything to help. We are afraid to drive the vehicle we purchased from Toyota Hendricks yet they seem to only car about money not the safety of the people driving their cars. Robert Cosgrove and Jessica were kind and excellent employees who tried to help but the people above them who make the decisions dropped the ball over and over. Our advice would be to bypass Toyota Hendricks and go to Buick Hendricks when purchasing a car.
Hendrick Toyota Scion Merriam responded to this review
8/13/2015
Cabrina, I can't thank you enough for alerting us to this issue. I can only image how scary that must have been. After discussing your concern with the team, Scott Kelford, our service director, requested to handle this case personally and immediately started making calls to our sister store GMC experts to see how we can best help out. I'm hoping by now you've received a call or two from him already. We take safety quite seriously here and want to ensure we do everything we can to protect you and your passengers. While you may not hear much from, me directly, I will be following your case until we have reached resolution and you are satisfied with the results. Please don't hesitate to call me if there is anything I can do to further assist you. Christina Rose Customer Relations Manager Dire. Line: 913-789-4404
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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