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Hendrick Toyota Merriam

9505 West 67th StMERRIAM, KS 66203
1-866-719-81891-866-719-8189
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

LIFETIME LIMITED POWERTRAIN WARRANTY ON EVERY NEW VEHICLE! CLICK HERE to see all the DETAILS on the Toyota you're looking for at Hendrick Toyota! Be sure to look for the ... Read more
LIFETIME LIMITED POWERTRAIN WARRANTY ON EVERY NEW VEHICLE! CLICK HERE to see all the DETAILS on the Toyota you're looking for at Hendrick Toyota! Be sure to look for the GREEN "Special Offers" icon - inside it is the latest GREAT OFFERS that will save you money - low financing, CASH BACK, etc. We also have 360 spins of your car, truck or SUV. Sales Open 7 Days a week!! Service open Monday-Saturday, call for hours and appointment

Why You Should Buy a Used Car From Us

All of our vehicles come with a limited warranty, and have been through our thorough inspection process. We have been in business for many years, and have thousands of ha ... Read more
All of our vehicles come with a limited warranty, and have been through our thorough inspection process. We have been in business for many years, and have thousands of happy, satisfied customers. If you would like more photos or a CARFAX report sent to you, just let us know. Visit our website www.HENDRICKTOYOTA.com Sales Open 7 days a week! Service open Monday-Saturday. Call for hours and appointment

Dealer Disclaimer

$499.00 dealership administrative charge applies to all sales. Out of state buyers are responsible for all state, county, city taxes and fees, as well as title/registrati ... Read more
$499.00 dealership administrative charge applies to all sales. Out of state buyers are responsible for all state, county, city taxes and fees, as well as title/registration fees in the state that the vehicle will be registered.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 4.0
    Quality Of Work
  • 4.1
    Friendliness
  • 3.7
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 104 
gabrielamixco6/24/2015 06:33:08 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brandon Abernathy,Chetan Sampat,Justin Doelling
Let me tell you about my experience. I purchased a Prius 2 years ago from JayWolf toyota, WORST EXPERIENCE OF MY LIFE. So when I went to Hendrick Toyota a week ago to replace my old 2010 Prius for a new one, I went in feeling very skeptical about doing this again and feeling taken advantage of, BUT Justin Doelling and Cheeto Sampat made me feel so welcome and at ease. They answered all my questions (I had a million) in such a polite way and respectful manner. They were also very nice and willing to let me test drive several models. I must say Im quite picky, but Justin kindly guided me through the entire process and I feel like I got an amazing deal, now Im driving a brand spanking new 2015 Prius. IM SO Happy with my decision of choosing Hendrick Toyota and was such a blessing working with JUSTIN AND CHEETO! :)
Hendrick Toyota Scion Merriam responded to this review
6/26/2015
Gabriela, congratulations on the new Prius. On behalf of our entire team, thank you for sharing your review and testimony. I don't like to hear a customer ever had a cringing experience with any #Toyota dealership but am very pleased Justin and Cheeto were able able to make this process an enjoyable one. We have a team of experts on the service side excited to take care of you and the new Toyota. Please don't hesitate to reach out f there is anything else in the near future we may be able to assist you with. Christina Rose | Customer Relations Manager Hendrick Toyota Scion Merriam
Ben D6/12/2015 12:20:35 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Scott Kelford,Christina Rose,Jordan Darby
Hendrick Toyota's service department provided excellent service! Scott Kelford, Christina Rose and Jordan Darby went above and beyond to ensure that our car was thoroughly serviced and that we received a loaner van to keep my family on the move! I trust the team at Hendrick Toyota's Service Department to do a great job and make sure that repairs are completed to my satisfaction and provide a great loaner to use, while waiting for work to be completed! Great job!
Hendrick Toyota Scion Merriam responded to this review
6/26/2015
6/17/2015 Ben, thank you for taking time out to review our dealership and share your experience. I warms my heart to hear we were able to help out in a pinch and get your family taken care of. Please don't hesitate to reach out if we can help out again in the future. Have a great week, Christina Rose | Customer Relations Mgr | Hendrick Toyota
Abused5/16/2015 12:53:21 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bryan Hendrich,Robert Biehl,Jon Howell,Oscar Espinoza
Beware of being seduced into buying a new "SAFE" car, The service department tells you after your brakes just went out on a 2012 vehicle purchased from one of their dealerships that turned you away the day before because of "overbooking" for the 3rd time (under warranty) that the brakes cannot be guaranteed against future failures. Of course, I was horrified. I proceeded to buy the "SAFE" car suggested and got myself into a dire situation with payments way beyond my budget. My retirement plans are ruined -- I realized this after I recovered from the horror. I begged for a solution that would help me as a real live human being who is a spec of dust to such a humongous conglomerate of a dealership. I have confined myself to a self-imposed prison with no escape by being frightened and upset that my 2012 Nissan was deemed "unsafe" and that I needed to get into a "Safe" car like a new Toyota Corolla. Why couldn't they just have fixed the brakes? You may be "offed" on Craigslist as we read in the news; however that would be over quickly. The Hendrick nightmare stays with you for the rest of your life -- and they do not care. One individual provided a solution that proved how ruthless and uncaring with very poor customer service that is compounded in this dealership.
Hendrick Toyota Scion Merriam responded to this review
5/21/2015
Dear Valued Customer, I'd love to reach out and discuss this matter at hand but have no contact information on any of the sites you've reviewed us on to reference. I will continue to leave my direct contact information in response. If at any point you'd like your concerns addressed, I'd be happy to listen and see what we can do to help. In the meantime, thank you for reaching out to us and giving us an opportunity to seek improvement. Christina Rose | Dir. Line 913-789-4404 Customer Relations Manager | Christina.Rose@HendrickAuto.com
never buying a car here5/11/2015 01:11:49 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Sue Wells
Don't expect to get s good deal, they only want to sell new expensive vehicles. I was working with sue wells, she was very nice at first when I was looking at a new truck. However when I decided to buy a use truck she said there was not that much mark up on use vehicle and the price was firm. Ok fair enough so I found a use truck on their website and ask sue wells about the truck she said I will look to see if it was still available. No answer after 5 days so I called a manager and he said she has been busy, really but not to busy to call me when I was looking at a new vehicle. So if you want to buy a new car and pay their price this is the place for you.
Hendrick Toyota Scion Merriam responded to this review
5/11/2015
Thank you for reaching out and letting us know there is a concern we need to address. I'd like the opportunity to find out what happened in further detail so we may help out were and can and turn this unfortunate experience into an opportunity of growth. While you are welcome to reach back to us through this account, it's generally better to reach me directly. Again thank you for contacting us. I look forward to hearing from you soon. Christina Rose | Dir. 913-789-4404 | Christina.Rose@HendrickAuto.com Customer Relations Manager | Hendrick Toyota
Rachel Herron4/28/2015 12:16:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Wells,Jon Howell,Sue Wells
This dealership is awesome! When I bought my car a year ago, I worked with Sue Wells, David Wells, and Jon Howell. They are all FANTASTIC! This was the first new car I bought and Sue did a great job making sure I understood everything. She explained the things I didn't understand, and made sure I got everything I wanted on my car. I was EXTREMELY picky when buying my car, to the point where I had asked her to drive several 2014 Sport Corollas across the parking lot so I could see what the car looked like from the outside while driving. She went above and beyond making sure she met all my picky requests, and helping me understand what I was paying for. I also worked a little with her husband, David, who is also very helpful and nice. I would definitely recommend them both and will always come back to them when it regards Toyota. I also dealt with Jon Howell with service several times when I bought my car - buying my car, tinting windows, installing mudflaps. He was always very eager to help me. I had a small accident recently and frantically called him (I keep his card in my car) asking a bunch of questions. He was so helpful and even helped calm me down after the accident. I brought my car in that day and over the next few days, he made sure to find THE best deal he could when repairing my car and fixing everything. He talked to multiple people to try to get me the best deal because he knew of my money situation. He greatly exceeded my expectations, and I come to him with all questions/service requests that Sue and David cannot help me with. Sue & David Wells and Jon Howell are all FANTASTIC and I am very thankful for their great customer service and help they have provided me with!!! HIGHLY recommend them and this dealership!
Hendrick Toyota Scion Merriam responded to this review
4/29/2015
Rachel, on behalf of team, thank you for your review and testimonial. We strive to be truly exceptional and while we are not perfect, teammates such as Jon Howell, Sue and David Wells are leaders in customer satisfaction. Your review means much to our team. In the next few minutes I will share your story with our entire staff so it may serve as motivation to make today great. Congratulations your Corolla's one year purchase anniversary. If there is anything our teammates or I am able to assist you with please don't hesitate. Cheesy as it may sound, your customer satisfaction is the gear that keeps us moving. Thanks again and have a great week. Christina Rose 913-789-4404 | Customer Relations Manager Hendrick Toyota Scion Merriam in Kansas City
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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