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Hendrick Toyota Merriam

9505 West 67th StMERRIAM, KS 66203
1-877-747-99711-877-747-9971
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

LIFETIME LIMITED POWERTRAIN WARRANTY ON EVERY NEW VEHICLE! CLICK HERE to see all the DETAILS on the Toyota you're looking for at Hendrick Toyota! Be sure to look for the ... Read more
LIFETIME LIMITED POWERTRAIN WARRANTY ON EVERY NEW VEHICLE! CLICK HERE to see all the DETAILS on the Toyota you're looking for at Hendrick Toyota! Be sure to look for the GREEN "Special Offers" icon - inside it is the latest GREAT OFFERS that will save you money - low financing, CASH BACK, etc. We also have 360 spins of your car, truck or SUV. Sales Open 7 Days a week!! Service open Monday-Saturday, call for hours and appointment

Why You Should Buy a Used Car From Us

All of our vehicles come with a limited warranty, and have been through our thorough inspection process. We have been in business for many years, and have thousands of ha ... Read more
All of our vehicles come with a limited warranty, and have been through our thorough inspection process. We have been in business for many years, and have thousands of happy, satisfied customers. If you would like more photos or a CARFAX report sent to you, just let us know. Visit our website www.HENDRICKTOYOTA.com Sales Open 7 days a week! Service open Monday-Saturday. Call for hours and appointment

Dealer Disclaimer

$499.00 dealership administrative charge applies to all sales. Out of state buyers are responsible for all state, county, city taxes and fees, as well as title/registrati ... Read more
$499.00 dealership administrative charge applies to all sales. Out of state buyers are responsible for all state, county, city taxes and fees, as well as title/registration fees in the state that the vehicle will be registered.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 3.9
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 92 
Robmoritz10/20/2014 06:15:08 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Quintin Sutton and Jeramie
We have been coming here with my wife's Toyota Sienna since they first opened, and have always been pleased with their service department and staff. Today wAs no exception. We were greeted by Quintin Sutton, who from the outset displayed the kind of commitment to customer satisfaction that long term loyalty is founded upon'. He's courteous, cheerful, friendly, and was eager to help us find an affordable solution. We had purchased a battery from a different dealership ( the one we used to go to, before experiencing Hendrick Toyota). Quintin and another great staffer named Jeramie checked it, found it faulty, and are replacing it at no charge under warranty. Just another reason to always come here first!
Hendrick Toyota Scion Merriam responded to this review
10/20/2014
We can't thank you enough for taking the time to share your experience online. I am forwarding on your kind words to our entire sales staff and I know Quintton and Jeramie will be thrilled to read this. Please don't hesitate to let me know if there is anything else in the future we can assist you with. Thank you for your loyalty, Christina Rose Customer Relations Manager Hendrick Toyota Scion Merriam in Kansas City
gary.kuzmich9/16/2014 02:13:57 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Christina Rose
I dropped by to pick up a car that was being worked on. Asked to meet with Christina. She was amazing and a great representative of your dealership.
Hendrick Toyota Scion Merriam responded to this review
9/16/2014
I can't thank you enough for writing that. You made my day, thank you. Christina Rose Customer Relations Mgr Hendrick Toyota Scion KC
1huskersfan9/11/2014 11:38:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Robert Biehl,Erik Stone,Sue Wells
I found the car I wanted online and dealt with Sue who answered all of the questions that I had ahead of time regarding it. I drove 5 hours from South Dakota and was greeted by a very professional staff who made me feel welcome. The entire process from start to finish went exceptionally smooth thanks to Sue, Robert, and Erik. I left Hendrick Toyota with the exact car that I had been looking some time for, and with the satisfaction knowing that the staff there did all they could to make my experience a pleasant one.
Hendrick Toyota Scion Merriam responded to this review
9/16/2014
Thank you for taking the time to share your experience and congratulations on the new vehicle. Please let us know if there is anything else we can assist you with. Christina Rose Customer Relations Mgr Hendrick Toyota Scion in Kansas City
Brandon Edwards9/07/2014 09:23:17 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Robert Biehl,Christina Rose
Test drove a car I wanted on Saturday but did not buy it that day. I reached out to Marco Rodriguez by email the next day to discuss number further and didn't hear back. I called the sales guy on Wednesday morning and informed him I had sent an email to Marco that hadn't been returned yet and he took down my email and was going to have Marco email me. When I didn't hear from Marco I called and left a voice message. When I didn't hear back on that I sent Christina Rose an email. When I didn't hear back on that I followed it up with a voice message to Christina which I have yet to hear back on. It's pretty hard to sell cars when you don't respond to your potential customers. I'm absolutely baffled by the lack of response of not just one but a number of employees at this dealership. Worst customer service experience I've ever had. I gave them every opportunity to make it right and I still haven't heard from anyone.
Hendrick Toyota Scion Merriam responded to this review
9/08/2014
Brandon, Thank you again for reaching out and alerting me of the communication gap. We are definitely reviewing our processes and doing what we can to ensure this doesn't continue. Feel free to reach out if there is anything else I may assist you with. Thanks again, Christina Rose Direct Line 913-789-4404 Christina.Rose@HendrickAuto.com
vishus9/03/2014 11:50:42 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mellissia Robinson,Gina Urick
paid cash for a vehicle. that had a Warranty ! front end alignment was out. two ties had to be replaced. brakes are squeaking. floor mats had holes in them. skid plate was missing. there fact sheet said all this had been done before I got the vehicle. none of this had been done. I took the vehicle. back to them to have all this fixed and they did nothing . they never even called me to pick it up WHY IS MY VEHICLE COVERED UNDER A WARRENTY AND YOU GUYS DO NOTHING BUT WAST MY TIME !
Hendrick Toyota Scion Merriam responded to this review
9/08/2014
My apologies for any and all inconveniences you've encountered with us. I am the customer relations manager here and work as a customer liaison for the dealership and Toyota corporate. With your permission I would like to look into this and see what I can do to get it corrected ASAP. If that is OK then I ask for your contact information so we can get started. Thank you, Christina Rose Direct Line 913-789-4404 Christina.Rose@HendrickAuto.com
Hendrick Toyota Scion Merriam responded to this review
9/27/2014
You had my truck for three days. put tape in my door to fix a rattle that I did not ask for . The brakes still are not fixed. Front end alignment is still out. . If I bring a vehicle into a shop or a dealer I expect it to be fixed right the first time . If I have to bring it in a second time its 100% taken care of . As fare as im concerned my truck should not have left till everything was taken care of and fixed correctly ! I was going to send the truck right back but your guy took off after I drove it to test it out You guys are very unpersonal
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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