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North Point Toyota

4336 Landers RoadLITTLE ROCK, AR 72116
1-877-230-22421-877-230-2242

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We can guarantee the lowest prices in the state of Arkansas. Contact us today for a free quote on any new toyota. If we dont have it in stock, we can get it within 24-4 ... Read more
We can guarantee the lowest prices in the state of Arkansas. Contact us today for a free quote on any new toyota. If we dont have it in stock, we can get it within 24-48 hours.

Why You Should Buy a Used Car From Us

The #1 Toyota certified pre owned dealer in all of Arkansas. Last TWO YEARS RUNNING! The only Toyota dealer in Arkansas to win the Toyota Presidents Award Six Years in ... Read more
The #1 Toyota certified pre owned dealer in all of Arkansas. Last TWO YEARS RUNNING! The only Toyota dealer in Arkansas to win the Toyota Presidents Award Six Years in a row!

Languages Spoken

  • "中文"

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.3
    Quality Of Work
  • 4.5
    Friendliness
  • 4.0
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 71 
larrissa4/20/2016 08:42:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Parks ,Yolanda Davidson
I went in to get my tires rotated and left with a brand new car that I love!! The salesperson was so helpful and informative and was very patient with me. I will definitely be going back for my next vehicle and referring anyone who is looking to buy a car!
North Point Toyota responded to this review
4/26/2016
Thank you for the 5-star rating on Dealerrater and Facebook, Larrissa. I am happy to hear that our sales and service team took care of you. Congrats on your new car as well. We appreciate your business and hope to work with you again soon. Murali Narendran
MLG2/21/2016 02:07:10 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Steve Pittman, Jim Adkisson, Jennifer in Internet Sales
DISHONEST AND UNTRUSTWORTHY! I was involved in an accident a few days before I was to leave on a 2 week vacation. NPT had a pre-owned car that we desired, so we went to the dealership and made the deal, left a deposit, and Steve Pittman told us that it would be fine for us to pick it up when we returned from vacation, as the car still needed to go through their shop & some minor body work needed to be completed. While on vacation, we received phone calls or emails from at least 3 NPT people about the transaction, never indicating that there was an issue. When we went to pick the car up on the date we had agreed upon, we were told they had sold it to someone else. Mr. Pittman told us that he had tried to "get around" the "corporate policy" of not holding a car any longer than 36 hours, and his boss told us that it was a "72 hour" policy. At no time did they disclose any such policy to us verbally or in the documents I signed when I left the deposit, and they never bothered to communicate with us so that we could have made arrangements to pay for the vehicle within whichever hourly policy they were "operating under" (they did not offer to show us a copy of any such policy). While we did not lose any money on the deal, it did cause us great stress and undue hardship, as our rental car term was set to expire on the next business day. I hope this review will be spread and no one else will have to suffer from the extreme LACK of honesty & reputable customer service from this dealership!
North Point Toyota responded to this review
2/23/2016
Thank you for your feedback, Melissa. I am sorry to hear that our sales department did such a poor job of communicating during your sales experience. I understand how valuable your time is and regret that you were inconvenienced upon returning from vacation. We have received all of your reviews. Please call me at 501-408-4326 when you have a moment. I would like to speak with you regarding your experience and to resolve this matter, if you still have interest in doing business with us. Thank you again for your feedback and I look forward to talking with you. Larry Parks, Sales Manager
hawk12/29/2015 09:37:25 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me: Kyle Fuhrman
Purchased a Certified Pre-Owned Sequoia from this dealership. This is the 9th car I have purchased from them. Needless to say, the Certified Pre-Owned is worth anything. Had multiple problems with this vehicle right of the bat. Fuel tank would not accept gas, the wrong windshield had been put in the vehicle, an annoying whistling noise occurs when driving into the wind on a windy day, and one of the rear seats would not work right. They gave me all kinds of excuses varying from "you damaged the car" or "you had a pint sized bottle of milk in between the seats and that caused the brackets to warp". Most of the time they flat out accused me of lying. Also, we had a tire well come loose and was partially melted as well as other parts come off of the exterior. Never got anything fixed without out having an all out battle of wills with them and having to complain to the general manager. They fixed the seat reluctantly and said this was an act of goodwill from the dealership. I told them about it while still under warranty and they said I could bring it back any time in the future and they would fix it. They do not honor warranties. You better right down dates and who told you what and keep meticulous records because they will try to screw you out of every last cent. I even asked to bring the vehicle back during the first week of the purchase because I could see the vehicle had been damaged somewhere but they refused. No Satisfaction Guaranteed at this dealership. They never did fix the whistling noise. I even took a service technician for a ride and he heard it. Wonder if just replacing the rubber seals on the door might help? duh... They know that buy denying me that it is not work me hiring a lawyer and litigating it with them. The service used to be good here, that's why I kept coming back. Not any more. Buy here at your own risk.. and have a lawyer on retainer. I almost feel like the bad treatment is malicious. I have bought 3 Sequoias, 4 Tundras, a Tacoma, and a Highlander from them since 1999. All were new except the last Sequoia. Live and Learn.
North Point Toyota responded to this review
3/01/2016
Hello and thank you for notifying us of your experience at our dealership. I can understand your frustration and want to assure you that we truly value you as a loyal and long-term customer. Your experience does not reflect the overall culture and standards of our dealership. If you are still having trouble with service, we would greatly appreciate the opportunity to speak with you in order to resolve any issues you may have. Please contact us at your earliest convenience at 501-408-4326. Thank you.
ruthl2110/01/2015 05:02:10 PM
2.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me: Kentrell Cannon ,Phillip Moore,Yolanda Davidson
I purchased a new vehicle, Toyota Avalon in September 2015. The TOTAL sticker price was $38,492.99. With the Discounts from Toyota and with my trade in value, the new car price was reduced to $28,368.99. The two major problems I have with this are as follows: When the purchase agreement was written up, What I did not notice was that they had marked the car's purchase price with discounts up to $29,870.99 from that of $28,368.99. An add on of $1,502 above what they laid out for me. I was taken aback when I saw this figure. In addition, it was stated on the car sticker, there was a Vehicle protection pkg valued at $299.00. This package listed the following items: Lusterizing Sealant, Sealant Cleaner, Fabric Guard, and Rental Car Assistance (unsure what this is) yet what I received was Lusterizing Sealant. So added charges were made on claims that were not delivered on. In addition, I purchased a ding shield warranty, with the understanding it would fix dings on the car, yet when I read the contract, found it fixes no dings, it states interior wear repairs and the windshield. It is very difficult to read these contracts and they know this. I feel victimized yet I did have the responsibility of looking this over before I signed. Did not notice the difference at the time. This is why I feel I cannot trust businesses anymore, and why car dealerships get the reputation they get. I have not been able to determine why the $1,502 more., please read over your contracts very thoroughly and do not feel rushed as I did. Be careful what you sign off on. I will be contacting them. My greatest upset is with the Finance Person. I feel he knew what he was doing and I did not. Unfortunately, I just thoroughly looked over my papers from them last night. There are some other questionable concerns as well. I am considering contacting the State Attorney General, Toyota Headquarters, and Better Business Bureau If I cannot get a satisfied answer.
North Point Toyota responded to this review
10/20/2015
Hello and thank you for bringing this to my attention. I am very concerned with your review as it is our goal to make the car buying experience as transparent and straightforward as possible. I apologize that was not the case for you. Please call me at 501-408-4326 at your earliest convenience so that I may learn more about your situation and work to restore your faith in our dealership. If for some reason I am out of the office, please leave your name and best contact info. Murali Narendran General Manager
CBH19917/07/2015 11:37:54 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Marvin Love
I will admit that I do not enjoy car shopping at all! But, that was before we visited North Point Toyota and met an outstanding salesman in Marvin Love. Marvin took the time to listen to us and showed us many good options. He has a great personality, good humor, and a solid work ethic! We traded one vehicle in and bought two more from him. Great experience from their entire staff. We will go back to North Point and Marvin Love for our next purchase.
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North Point Toyota : LITTLE ROCK, AR 72116 Car Dealership, and Auto Financing - Autotrader