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North Point Ford

4400 Landers RoadNorth Little Rock, AR 72117
1-888-906-28911-888-906-2891

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Children's Play Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

North Point Ford is going to make your next vehicle purchase the most hassle free, stress free and pleasant auto purchase you have ever had. Our Dealership prides itself ... Read more
North Point Ford is going to make your next vehicle purchase the most hassle free, stress free and pleasant auto purchase you have ever had. Our Dealership prides itself in our hallmarks of integrity and service beyond compare. We invite you to make yourself at home with us to find just the right vehicle for your needs. Let us prove ourselves to you. Call Toll Free at 888-906-2891.

Why You Should Buy a Used Car From Us

All our North Point certified pre-owned vehicles include A thorough 150-point inspection A 30-day/1,000-mile* limited warranty An exclusive 5-Day/500-mile* Money ... Read more
All our North Point certified pre-owned vehicles include A thorough 150-point inspection A 30-day/1,000-mile* limited warranty An exclusive 5-Day/500-mile* Money Back Guarantee Our North Point 110% Price Protection Guarantee A complete vehicle history report from CARFAX Extended Service Contracts Available Call Toll Free at 1-866-863-3349

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
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Dealer Ratings

24-Month Overall Rating
  • 2.7
    Customer Service
  • 2.7
    Quality Of Work
  • 2.7
    Friendliness
  • 2.6
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 27 
BBRAY709/06/2014 11:09:18 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:BROOKS SOLD ME THE 2014 FOCUS
TOOK MY CAR 2014 FOCUS IN WITH 589 MILES FOR A STRANGE NOICE WHILE THERE IT WAS DAMAGED THEY FIXED IT, DID NOT REPORT IT. NOW MY CAR IS DEPRECIATED DUE TO THE DAMAGE IT HAS. I HAVE TRIED TO TRADE IT IN AT OTHER DEALERSSHIPS AND HAVE BEEN ASKED ABOUT IT. I HAVE WENT TO NORTH POINT DUE TO THE EXTENDED WARRANTY SO THEY CAN REFUDN IT BACK TO THE LOAN AND HAVE BEEN TOLD IT IS NON REFUNDABLE... WHICH I HAVE JUST FOUND OUT DIFFERENT. SO NOW I AM GOING TO THE ATTORNEY GENERAL AND LETTING THEM KNOW WHAT THEY ARE DOING AND ABOUT THE DAMAGE TO THE CAR AND THEY DID NOT REPORT IT. I AM SURE THE DEALERSHIP WILL NOT LIKE THIS BUT SOMETHING HAS TO GIVE. THEY NEED TO WHAT IS RIGHT BY THIER CUSTOMERS. THEY NEED TO STOP TAKING ADVANTAGE OF THEM. MORE PEOPLE NEED TO START REPORTING THIS KIND OF THING.
North Point Ford responded to this review
9/22/2014
Thank you for taking the time to leave us your feedback. We appreciate the opportunity to assist you in a new truck purchase. At this time we are not able to meet the finance companies conditions. If we can be of any further assistance to you again in the future. Please contact me at 501-574-0672. Best wishes, Steve Long, General Manager
Npfordlost8/22/2014 10:47:20 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Alan, David
The service department, namely Alan and his supervisor David, are shockingly insincere and lacking any tack and depth in assisting with a problem they created in getting a service recall completed. I understand that a service recall isn't a money maker, but a new customer to Ford such as us would be. It is mind blowing that they have such an arrogant, sarcastic young man working the front desk and the phones. His is the first face that a customer sees as he represents their company and yet they allow his type of attitude and behavior toward customers, and a corporate customer as well. Word of mouth is everything in their business and they lose money everyday with the incompetency they have placed in the service department. I'll be writing letters to corporate to help them know the bomb they're sitting on. I'm glad they aren't the only game in town.
North Point Ford responded to this review
9/10/2014
Thank you for leaving us your feedback. I apologize for the confusion regarding your recall. We do have the part in stock for you and are ready to install it when the time is convenient for you. Please call me at 501-574-0672 so that we can arrange an appointment time for you to bring the vehicle in. I look forward to hearing from you. Best wishes, Steve Long, General Manager
65roses8/21/2014 10:16:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Justin
I went in for the advertised Ford Works special. I was greeted at my car with a smile and a hand shake. I gave my request and was shown the lounge. While in the service lounge I was offered soft drinks, coffee, and popcorn, WOW! After a reasonable wait my truck was done and I was checked out. Great service, I will return.
North Point Ford responded to this review
8/25/2014
Thank you for taking the time to leave us your feedback. I am so happy to hear your service experience went so well. Customer satisfaction is our top priority, so hearing your feedback makes us very proud of our team. Please let us know when we may be of assistance to you again in the future. Best, Steve Long, General Manager
blue14006/04/2014 05:49:39 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Allen, Brittany, Bob
I purchased 2012 used suv from northpoint and after having it a week it was making strange noises so I took it to their service department I had to leave it and they kept my car for 13 days and it was never fixed they nevered tried to reach out to me just horrible service all around
North Point Ford responded to this review
9/24/2014
Thank you for taking the time to leave us your feedback. I apologize your recent experience with us was less than satisfactory. I would like to further discuss this with you on hopes that I may restore yoru trust in our dealership. Please contact me at 501-574-0672 at your earliest convenience. I look forward to hearing from you. Best,Steve Long
blue14006/04/2014 05:40:34 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Bryan Laroue, General manager, Brittany, Allen, Bob
I have never seen a business like northpoint, the employees make it seem like they are doing you a favor but they could care less about helping you. I purchased a used car from them and I have not been happy since I pulled off the lot with it. They are a bunch of crooks. No one there wants to help you not even the general manager. I will never do any kind of business with them again.
North Point Ford responded to this review
6/19/2014
Thank you for taking the time to leave us your feedback. I apologize your recent experience with us was less than satisfactory. I would like to further discuss this with you on hopes that I may restore yoru trust in our dealership. Please contact me at 501-574-0672 at your earliest convenience. I look forward to hearing from you. Best, Steve Long
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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