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Volkswagen of Northwest Arkansas

2113 W Walnut StRogers, AR 72756
1-877-821-80561-877-821-8056
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Volkswagen of Northwest Arkansas in Rogers! We are the PREMIER VW new, used, and certified dealer in Northwest Arkansas. We have a great selection of the full ... Read more
Welcome to Volkswagen of Northwest Arkansas in Rogers! We are the PREMIER VW new, used, and certified dealer in Northwest Arkansas. We have a great selection of the full VW lineup. We also carry many pre-owned vehicles of varying makes and models to choose from! We strive to provide you the best combo of customer service and selection around. Please give us a call today for any questions you may have. We look forward to serving you here at VW of NW Arkansas!

Why You Should Buy a Used Car From Us

Welcome to Volkswagen of Northwest Arkansas in Rogers! We are the PREMIER VW new, used, and certified dealer in Northwest Arkansas. We have a great selection of the full ... Read more
Welcome to Volkswagen of Northwest Arkansas in Rogers! We are the PREMIER VW new, used, and certified dealer in Northwest Arkansas. We have a great selection of the full VW lineup. We also carry many pre-owned vehicles of varying makes and models to choose from! We strive to provide you the best combo of customer service and selection around. Please give us a call today for any questions you may have. We look forward to serving you here at VW of NW Arkansas!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 2.7
    Quality Of Work
  • 3.7
    Friendliness
  • 2.7
    Overall Experience
  • 2.3
    Price

Dealership Reviews

1 - 5 of 5 
vette1/16/2015 12:59:00 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Andrew Beck
I'm writing this review from the passenger seat 653 miles into the 724 mile round trip we took to go see this dealer. Our experience started 3 weeks ago while inquiring about a 2003 Mercedes S500. This is a two owner low mileage car that showed well, but was priced significantly higher than NADA and KBB bookbook values. Despite feeling the car was slightly overpriced I was willing to spend a little extra for a cleaner than average low mileage vehicle. My conversations were originally handled by CJ, I found her to be attentive and courteous, she was timely with her responses and forwarded an additional group of approximate 15 photos. She responded that there was two door dings on rear passenger door, but the rest of car was in good shape. We exchanged approximately 30 text messages discussing the various details of car. I made an offer on the car at the higher end of KBB retail, was countered with a 490 reduction in dealers asking price which was 1900 over clean wholesale, about 800 to 900 over what I thought was fair. Negotiations stalled and no communication for a week. After reviewing the car fax I noticed car had been there for almost 3 months, and requested to speak with GM personally to see if we could work out a deal. CJ did put me in touch with Andrew Beck, who I believe is the GM. He was kind enough to discuss car with me. After a few conversation and text messages, we came to an agreement on price. I asked Andrew Beck to personally check over the vehicle and also to help me evaluate the suspension system, which he did. This dealer is 365 miles one way from where I live. One of my main concerns I had before deciding to make the trip was to have all dents fixes on car, which after inspection by 2 people there was 2 dents on rear passenger door. Arrangements wereawe read to have dents repaired and I asked Andrew to drive car personally and to please be sure everything worked properly and the car drove well. After verification that dents were fixed and everything functioned properly I secured my funds, took a day off work and made the trip. Up until this point I was very pleased with the assistance I received from the dealership staff. Upon arriving at dealership I got to inspect vehicle first hand. Within 3 minutes of doing walk around we noticed 4 dents on the car, 3 of which were very obvious. When we got inside vehicle we noticed 4 cigarette burns on left front A pillar molding. Guess I never asked if it was a smokers car, so that's my fault, not sending pictures of them which were at direct eye level for that supposed test drive was their fault. The other eye level problem was the quarter sizesize rock chip dead center of windshield. No picture of that either. Finally the cup holder door on center console was broken as well, which may not have been obvious, so I will give them slight pass on that. Quick math excluding windshield 750 worth of un disclosed items. Brought them to Andrews attention and tried to negotiate a reduced price because of undisclosed damages. Andrew was firm on his price, unwilling to make any reduction. I feel the dealership was deceptive in order to get me to come in and buy the car. I truly feel they thought I would take car because I had driven so far to see it and already had insurance documents faxed to dealership. They were wrong, my final offer to them was only 300 less than our negotiated price. As I pull into my drive at midnight, I found a dealership that lacks integrity.
derrickg11/17/2014 06:35:44 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Sales Manager?
I went here today (11/17/14) to look at a new Jetta Sportwagen. The salesman that approached me did not introduce himself or ask for my name. I asked some basic questions about the vehicle and he seemed to lack product knowledge. When I asked for a price, he walked me directly into the sales managers office who also did not introduce himself or ask my name. (poor salesmanship). I explained that I was going to be in Houston, TX for Thanksgiving and that I knew there was a lot of Jetta Sportwagen availability, according to their web sites with big discounts. So in the interest of time, I asked the sales manager to tell me how much of a discount of MSRP could I expect. He did a quick calculation and said "You're probably not going to be happy with this" and than quoted a price that was about a $1100 discount plus the manufacturer's rebate. I thanked him for his time and left. Moral of the story here is that VW needs to have another dealer point in the area to offer some competition to VW of NW Arkansas because they SURE DON'T care whether a person buys or not. I can only hope that somebody from VW USA reads this review. It has changed my mind about buying a VW.
shineshine8/11/2014 03:43:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jerry Eldred
After having visited to almost all the dealerships in Rogers, Bentonville and Fayetteville, I can honestly say that this is the best dealership I have ever been to. Jerry Eldred was very helpful and professional, and I can easily say that he is one of the finest car salesmen I have ever met. He never pushed me for something I dislike, but supported me to find the one that I preferred. He has immense experience and a very nice and cool guy to deal with. The dealership supported me throughout the buying process and it was a really smooth one. Though, it was a pre-owned car which is not their brand, their support was really incredible and the pricing was just better that anybody in NWA. A perfect car sale for me, I would strongly recommend them for your next car purchase.
MDXtasy7/18/2012 10:52:55 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Wesley
After visiting another auto dealership and dealing with pushy salespersons who provided a number on a vehicle we were interested in, then as we walked out held us up and dropped the price a full $5K (which we still walked away from), the staff at VW of NWA was a pleasure to deal with. No bait and switch here. I asked them to be straight up with me as I was not impressed with the antics of the previous dealership where we were looking at a Traverse, and they were exactly that. The deal came out to be a fair number for both parties involved, as we did trade in a vehicle that drove well but needed some refurbishing to be on the lot. Wes was great to work with and knowledgeable of the products available within our price range. If you see this Wes, keep it classy! You have a good approach and definitely give a good name to car salesmen everywhere. They could all learn a thing or two from you. The other dealership felt like going into a shark tank at feeding time. However I can't emphasize enough that my experience was the exact opposite of that at VW of NWA.
bfgs177boston6/24/2012 04:58:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Internet Sales
Very easy laid back place.. Went in told them what we were looking for. Test drove a New 2013 CC Sport. Drove home in it a few hours later.. That is how a car sale should be!
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