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Jim Norton Toyota

8401 NW EXPRESSWAYOKLAHOMA CITY, OK 73162
1-855-831-01971-855-831-0197

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

"Your Service is Our Pleasure" This is the attitude Mr. Norton wants to prevail at all of his dealerships, and his Oklahoma City store is no exception. We strive to go a ... Read more
"Your Service is Our Pleasure" This is the attitude Mr. Norton wants to prevail at all of his dealerships, and his Oklahoma City store is no exception. We strive to go above and beyond to make sure that your visit, whether for parts, service or sales, is one of the most enjoyable dealership visits you have ever had. Ask about our exclusive FREE Engines for Life! We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Why You Should Buy a Used Car From Us

"Your Service is Our Pleasure" This is the attitude Mr. Norton wants to prevail at all of his dealerships, and his Oklahoma City store is no exception. We strive to go a ... Read more
"Your Service is Our Pleasure" This is the attitude Mr. Norton wants to prevail at all of his dealerships, and his Oklahoma City store is no exception. We strive to go above and beyond to make sure that your visit, whether for parts, service or sales, is one of the most enjoyable dealership visits you have ever had. Ask about our exclusive FREE Engines for Life! We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.2
    Customer Service
  • 3.4
    Quality Of Work
  • 3.5
    Friendliness
  • 3.2
    Overall Experience
  • 3.6
    Price

Dealership Reviews

1 - 5 of 108 
OKSOONER7/09/2016 07:51:50 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Solomon Teklu
This was the worst experience I have ever had the managers are terrible and go back on their word. Do not use Jim Norton they are nothing but liars.
JimandJeanne6/24/2016 06:47:46 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Loy Marshall
Bought a new truck for my Husband when he was released from the hospital. Loy was very knowledgeable and sat down with us to find out what we wanted. He then picked a truck that he thought we would like and it was perfect. The best day and with ease we purchased the truck and have been happy now for three years. We are going back next couple of weeks to buy a car now . The only car in the USA that is built in USA. Thanks Jim Norton and Loy for the best experience. ht
Jim Norton Toyota of OKC responded to this review
6/27/2016
Hello Jim and Jeanne, Thank you for taking the time to leave us a review. We always want to make sure that our customers are able to find a vehicle that is going to work well for them for years to come. We're happy to hear that you've been so happy with your truck. We'll be sure to let Jim and Loy know that you were so grateful for their help. We look forward to seeing you again soon.
Matt6/17/2016 01:37:48 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kye Cavener
I bought my car from Kye Cavener in 2007, and was extremely happy. Kye was such a decent guy to work with: authentically friendly, honest, and not "slick". For the next few years, every time I came back to JNT, Kye would call me by name, visit with me, check on how my family was doing, run my car through the wash with me, and take care of me. I really liked that guy, and promised that my next Toyota purchase would be from him. When I was ready to buy again, I came back and asked for Kye. They sent me a younger, hurried, fast-talking salesman instead. Not Kye Cavener. I asked about where Kye was, and the young new trendy salesman gave me an appallingly ageist answer: "We had to let Kye go. He was old fashioned. You know, it's like when you upgrade your old phone from the 90s to a new Android. We upgraded, and now you have me!" This, of course, was NOT an "upgrade." I did buy the car I wanted from JNT, but the salesman doesn't remember me, the emphasis on was "make the sale and move on", and the salesman even got the terms of sale wrong (he told me I could get free oil changes for the life of the car at any Toyota dealership--important, since I was about to move out of state--but the actual offer was for oil changes just at JNT, not anywhere else, which means it's never once benefitted me). JNT, Kye was the kind of salesman you can't find anymore. Soft-spoken, patient, trustworthy, and decent. Replacing him with a trendy-lingo-talking, cell phone-tapping salesman who actually makes fun of older, kinder gentlemen is unfortunate (and I'm a young guy, too; I just appreciated Kye's earnest, folksy sincerity and personal respect for me).
Jim Norton Toyota of OKC responded to this review
6/21/2016
Matt, we appreciate your feedback greatly and while we are pleased to hear that you found a great car, we are not pleased to hear about the mentality of your salesman. We truly do strive for that earnest, sincere and professional mentality you found in your previous salesman. We place great importance on these types of reviews and strive for the best customer service possible. We hope to maintain the earnest relationship we created with you before. Thank you once again for your review.
Jackie20146/07/2016 07:06:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Omar Awad
My salesman was fantastic. Listened to me and got everything I wanted. Put me in a great car and a price I wanted. I would highly recommend.
Jim Norton Toyota of OKC responded to this review
6/09/2016
Thank you for the review and recommendation! We are pleased to hear you had a fantastic experience with our team. We appreciate your business and hope to see you again in the future.
Sophiaaaa126/07/2016 05:22:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Omar Awad, Farouk Allatr
I got the best service than at any car dealership. I went over there not knowing what car I wanted but their salesman Omar gave me multiple options and knew almost everything about any car I asked for. Then towards the end of my purchase the manager Farouk was able to satisfy my needs. Overall great service, it felt great inside the store considering how hot it was outside, and I never received attitude whenever I was negotiating prices.
Jim Norton Toyota of OKC responded to this review
6/09/2016
Thank you for taking the time to leave a wonderful review! We are pleased to hear Omar and Farouk provided you with an excellent experience. They are both great men who enjoy going the extra mile for all their customers and will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future.
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Jim Norton Toyota : OKLAHOMA CITY, OK 73162 Car Dealership, and Auto Financing - Autotrader