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Toyota of Irving

1999 W. Airport FrwyIrving, TX 75062
1-844-498-54621-844-498-5462
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Whether you're an existing customer, are looking for a trustworthy dealership from which to purchase your next vehicle, or an experienced dealership at which to service y ... Read more
Whether you're an existing customer, are looking for a trustworthy dealership from which to purchase your next vehicle, or an experienced dealership at which to service your current vehicle, be sure to experience the Toyota of Irving difference. Your complete satisfaction is our number one goal from the first time you walk in our doors and for the many years you service your vehicle. Come on in and experience our southern hospitality while picking out your new or used car, truck, van or SUV.

Why You Should Buy a Used Car From Us

Whether you're an existing customer, are looking for a trustworthy dealership from which to purchase your next vehicle, or an experienced dealership at which to service y ... Read more
Whether you're an existing customer, are looking for a trustworthy dealership from which to purchase your next vehicle, or an experienced dealership at which to service your current vehicle, be sure to experience the Toyota of Irving difference. Your complete satisfaction is our number one goal from the first time you walk in our doors and for the many years you service your vehicle. Come on in and experience our southern hospitality while picking out your new or used car, truck, van or SUV.

Languages Spoken

  • Español
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 2.1
    Customer Service
  • 2.3
    Quality Of Work
  • 2.1
    Friendliness
  • 2.1
    Overall Experience
  • 2.1
    Price

Dealership Reviews

1 - 5 of 21 
Dissatified Toyota customer5/27/2015 01:55:43 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service advisor, mechanic
Took my 08 Sienna into service for an engine knock under acceleration when the engine is cold, the transmission freewheeling between 5-10 mph, and for a power tailgate that closed on me without warning (fortunately I was able to force it off of me). From the beginning the service advisor said the engine knock and the is most likely normal for a Toyota. Called next day and said tailgate was fixed with new struts and the engine knock (they did test it under acceleration) only started and listen to it without driving) and transmission issue was normal. When asked about test driving it, with the engine cold I was informed the would be a diagnosis charge if they came to the same conclusion. I then took the van to my mechanic that convinced me to buy a Toyota. He test drove it and said neither was normal in his 40 years experience and both needed tending to. I went back to dealership and talked with them and their response was "he does not work on Toyotas everyday like we do and we know what we are doing". The mechanic shop I use has ASE certified mechanics. When I asked why the tailgate came down on me without warning (because my wife would not have been able to force it up) they said do not know and we are not concerned. Basically Toyota's customer service seems to be we do not care what you think you take what you get.
flores maria 24685/22/2015 01:20:47 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jesus Castillo
The best person to contact for service is Jesus Castillo. Ever since I got my Camry he's being my go to person. He always takes good care of you. Very pleasant and easy going person
rajkumar.d0210/26/2014 12:00:34 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Daniel Luna
My friend and myself went to see a brand new Rav4 for his personal use. This guy Daniel assigned a person Jose to help out. Jose took all our personal details and went for a credit check and 1 hr no-one bothered about us waiting. after this he came took us to a used car with 2 year used with around 33K miles. For this he quoted around 1200 USD less than the brand 2015 Rav4. It was shocking to know the pricing he was asking and when asked about the high pricing for a used car; Daniel, the sales consultant came furious and started questioning about our looks and saying he is here to do business and if we need to see the car, we need just walkout of the show ourselves and see which one we want from the lot in a very very rude way. After that we was forcing us to sign the deal tonight as he has spent time looking at the watch and saying he is here do business. He never listened to what we want and he was given sarcastic comments about our looks and features. This behavior was atrocious. When told him about his behaviour he simplyed said I apology as he is there to do business. I shall never ever return to Toyota of Irving for that matter no Toyota. These people dont understand what is customer service neither understand what the customer is looking for. Think it was my bad day and would like to forget it as a bad dream.
AuntieMame4/30/2014 05:32:33 PM
1.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:New car sales
1) Hidden microphones 2) Women need to bring a man with them (Still, in 2014. I know, right?) 2) Refused to return my car keys despite frequent, polite requests. (I can't imagine that power play if I had been a man) 3) They require a full credit check, with SSN, before they will allow you test drive a car. I went for a test drive with a friend. Back at his desk, the salesman left me for a good length of time. Through the hidden microphones, they listened to my conversation in which I expressed my disappointment and discussed trying other cars. The salesperson returned, and a power play ensued in which he refused to return my car keys (a possible trade in). He was playing with me as a cat plays with a mouse. Several polite requests were utterly ignored. Finally I threatened to cause a scene if he didn't return my car keys.. He wasn't budging, so I caused a scene, yelling at the top of my lungs (seriously!). He **still** didn't budge (WTH?) so I stood up and used my toughest "Mommy" voice to *order* him to get my car keys. NOW! On the way out the door, another sales person followed me, to harass me about wasting their time. I'm handicapped, so I walk slowly, and the salesperson harangued me the whole way back to my car. Then he stood and stared me - with his best effort at an intimidating glower - until I backed the car out and left. On the drive back, my friend was incredulous that such a demonstration would be required - *and* that I would actually do it! I did some research, and hidden microphones and holding your car keys are common tactics among unscrupulous dealers. I honestly wanted to buy a car this week, and I will. But, it probably won't be a Toyota, and it *certainly* won't be at that dealership!
sueann10243/24/2014 09:04:08 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Vance Bailey and Cade Simpson
Both sales managers were rude and arrogant. Bought a used car from them and they tried to pass off a dented bumpter. When pointed out, they told me i was lucky that they were going to fix it for me. I will never buy a car from this dealership.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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