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Lone Star Toyota of Lewisville

1547 S Stemmons FwyLewisville, TX 75067
1-855-864-80821-855-864-8082
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

We pride ourselves on offering a better way to do business. We will always be open and honest with our customers, and every member of our sales staff is held to the highe ... Read more
We pride ourselves on offering a better way to do business. We will always be open and honest with our customers, and every member of our sales staff is held to the highest professional standards. We don't tolerate any high-pressure sales tactics -- we don't believe in that. We always endeavor to be conscious of your time, and we encourage all of our customers to conduct research before making a purchase. We will do whatever it takes to make you our customer for life. That's what you'll get when you come Lone Star Toyota of Lewisville, and that's our better way of doing business.

Why You Should Buy a Used Car From Us

** VEHICLES SELL QUICKLY SO PLEASE CALL TO DOUBLE CHECK AVAILABILITY. WE ARE HERE TO HELP. **We pride ourselves on offering a better way to do business. We will always ... Read more
** VEHICLES SELL QUICKLY SO PLEASE CALL TO DOUBLE CHECK AVAILABILITY. WE ARE HERE TO HELP. **We pride ourselves on offering a better way to do business. We will always be open and honest with our customers, and every member of our sales staff is held to the highest professional standards. We don't tolerate any high-pressure sales tactics -- we don't believe in that. We always endeavor to be conscious of your time, and we encourage all of our customers to conduct research before making a purchase. We will do whatever it takes to make you our customer for life. That's what you'll get when you come Lone Star Toyota of Lewisville, and that's our better way of doing business.

Languages Spoken

  • Español
  • Tiếng Việt
  • 한국어
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.7
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 212 
tmk382117/25/2015 11:14:44 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ethan
Lone Star sales department scored a perfect 10 in my book! I am a tough critic, having sold cars in my past and being a salesman and business owner for over 30 years. Great overall experience from beginning to end, including the price I received for my trade-in. If you are looking to buy a new or used Toyota, check out Lone Star Toyota of Lewisville. Most people have the fear of being high pressured into a vehicle, not at Lone Star Toyota. They will answer all your questions, treat you with respect, give you a good price and send you home in a Toyota with a smile, what more can you ask for! Thank all of you in sales, finance and detail... Tom K.
LCAJ7/13/2015 05:24:41 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Christina Todd
I just had a 105K oil change service an hour ago, before I bring in my car everything was OK - it was just a routine "oil change". The check engine, VSC and TRAC OFF is NOT lit ON it is "OFF", but after the oil change service all of this is warning is now lit "ON" on my dashboard. I did ask why so??? The answer was "oh we have not done anything to cause that" - I get that, I understand that because it was just a routine oil change right??? But the fact of the matter is, it was not there before the service, and after the service it was there now. Another fact is that the car was last "touch" by the Toyota Service, isn't it that at least as a courtesy, Toyota Service should at least check it out if it is a legit problem or not .... remember and take note, it was not there before they did anything on my car. But yes they will do the diagnostics and check it out, but with a price attached to it - a diagnosis fee of $99. It just doesn't sit well on me, kind of unacceptable - it was not there in the 1st place before I came in, and after the service magically now there and can't explain why. Lets do the analogy and reverse the situation, let say the dealership loan me a replacement car, beforehand it is being checked and guaranteed everything is OK even extra check if there is dents and, then I returned the car with a small dent - let say it was not the same after I returned it. I can not say, "oh I didn't know what happen, maybe somebody cause" at the very least I think I will be responsible for it, and most likely it will cost me. But why not on this case, it wasn't there beforehand anyway. I spend a lot of money for a service on my car since I bought it, from 5K service now to 105K, but recently I just do the oil change. It is not my fault that I had a lifetime oil free change - it was offer when I bought this car. And don't get me wrong - the car was really great had no major problem since I bought it. But sometimes I got a feeling that since I had lifetime oil free change, I feel like the service department wants me to spend more for the service and this is one way of doing it. Intentional or not, but this is what I feel right now and seems like what it turns out to be, the way just happen right now. I am not sure if writing this review will do me good in the future, because for sure I will be coming back for 110K and beyond oil change service, but I am hoping the "Lone Star of Toyota Lewisville" will not take this review personally - just a disappointing service today (July 13, 2015). I am hoping the dealership will do something about it and improve how you guys do your service.
kmg3657/10/2015 04:33:38 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Tevin, then Keith
Test drove Corolla on Tuesday; told salesman very interested but needed to return next day so spouse could test drive as well. Started falling apart Wed. morning. First, receptionist called me that morning to say she was sorry we had decided not to buy and wanting to know what they could have done differently. Had to explain we were planning on returning. Tried calling salesman's cell-he said he would be there Wed.-but he sounded pretty out of it. Eventually determined he had oral surgery, wasn't working, and was confused. Understand if he was out, but absence wasn't handled well. When we arrived new salesman was never able to find the keys to the first car I'd driven before. Took more time to find keys to any other vehicle. We spent at least fifteen minutes standing outside in the parking lot (in July) without being invited to wait inside; granted, we could have walked in, but I wanted to see how long it would take for him to offer. Salesman said a certain feature wasn't available on LE model (it was) and that my specific (commonplace) interior and exterior color choice combination would need to be special ordered and that it would take 60 days. Tried to call dealership later for another question, and receptionist did not know who the salesman was; took a while to find him. We initially told salesman we would buy Nissan instead, but after realizing we were choosing Nissan based on Lewisville's service we decided to at least try Toyota of Plano. LE model did have the extra feature and our specific color choice was on the lot. We drove it home the same day. If Lewisville can't close a sale even though I liked the product and would accept the price, something is wrong. It also made us question whether their subsequent service would be so sloppy-a key reason we left. Relatives had almost identical experience in Lewisville 4 years ago. Salesman had trouble finding keys to showroom model. Eventually found keys and the car wouldn't start. They actually jumpstarted the car in front of the customers. That's when my relative saw the "new" showroom model had 5000 miles on it. They (including a manager) tried to talk him into buying that one even though he was clear he wanted a new one; they didn't seem interested in selling a new one anymore. High pressure sales on someone far too experienced in business to fall for it. He drove to Toyota of Plano and had a good experience. Knowing this story, I only tried Lewisville due to location, but I should have driven to Plano first. One last thing-I had left a minor personal item in the car we test drove on Wed. (my fault). I went by Lewisville on Thursday to ask about it. No one could find the key to the car we had driven. After 15 minutes of waiting I decided it wasn't important enough to wait for. While I was waiting I heard two salesmen telling receptionist they were going on break and I saw one other one sitting with their back to the entrance, playing on their cell phone the entire time. No one ever actually let us into the car to look for the item under the seat; I was told all the salespersons were with customers. To be fair, both salesmen were friendly, but I think training was an issue. Don't know what might have happened if first salesman had been there on Wed. Dealership only getting a "2" since the price was good (Plano matched it)
Cargo6/29/2015 11:03:15 AM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Trevin Nelson
Great experence no pressure very nice and helpful. It only took 15 years befor I got a chance to buy another 4runnrers. All my 4 runner are still runing at 10 years and 200,000 miles. My sales person was Trevin Nelson
PriusBest 6/26/2015 07:29:19 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Christina Todd
Hi, I went to the dealer for a 4wheel alignment on June 19th. The service advisor said my Toyota Prius water pump was leaking. She gave me a written estimate. She also showed some coolant that had dried off! I declined the work. I came home and cleaned the area and have driven for 7 days. The water pump was not faulty as the area that the service advisor showed was leaking is as clean as ever. I don't see a single drop of coolant leak. Unfortunately, the same thing happened with the previous management as well at this location. That only shows that this dealership like their predecessor is trying to provide faulty diagnosis. I had confidence that this dealership under new management was doing something good for their customers, doesn't seem like it.
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