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Classic BMW

6800 Dallas ParkwayPlano, TX 75080
1-877-498-75431-877-498-7543
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Rates starting at 1.9% and 2.9% on most NEW 2013/2014 BMW models. Contact New Car Sales today at 888-878-7514 for details and to set up your personal viewing. Zero mainte ... Read more
Rates starting at 1.9% and 2.9% on most NEW 2013/2014 BMW models. Contact New Car Sales today at 888-878-7514 for details and to set up your personal viewing. Zero maintenance costs for 4 years or 50k miles. The programs have never been better. Classic BMW is the largest BMW retailer in the Southwest. Family owned and operated since 1971, we're here to serve you for life. Call New Car Sales today and experience the Ultimate in BMW Service.

Why You Should Buy a Used Car From Us

Rates starting as low as .9% on most CERTIFIED BMW models. Zero maintenance costs for 4 years or 50K miles - 100K mile coverage available! BMW programs have never been be ... Read more
Rates starting as low as .9% on most CERTIFIED BMW models. Zero maintenance costs for 4 years or 50K miles - 100K mile coverage available! BMW programs have never been better! Contact Douglas Robbins today 214-502-8081 for details and to set up your personal viewing. Classic BMW is the largest BMW retailer in the Southwest. Family owned and operated since 1971, we're here to serve you for life.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 4.0
    Quality Of Work
  • 4.2
    Friendliness
  • 3.9
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 169 
JJenson7/01/2015 05:08:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Joe Kelley
I just purchased a 2015 535 from Joe. This is the second car I have purchased from Joe and Classic. He worked VERY hard for me to make this deal go through. We did most of the negotiating by phone because I work long hours and don't have much time to sit at the dealership. Joe even came to my office to take my trade back for an appraisal. Once we agreed upon a price, I went to the dealership, ON MY LUNCH BREAK, signed the papers and drove back to work in my new car! HIGHLY RECOMMEND Joe Kelley!!
unhappycustomer5/30/2015 09:05:22 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:n/a
HORRIBLE SERVICE! I love my BMW, and although I live very close to classic bmw plano, I will NEVER take my car there again. It would take me a novel to explain my situation with them from when I dropped off my car for a detail, inspection, routine service, and back bumper repair. It was two weeks back and forth of "your car is at the collision center" to "no ma'am the car is not here at the collision center." But what really inspired me to write this review was the fact that my car had 20 extra miles on it when I picked it up, not to mention the bass and treble settings were turned ALL the way up.... So nice to know that while my car was "missing" it was really being taken on a joy ride. How UNPROFESSIONAL. Not to mention that both I and other BMW owners had to wait more than 2 hours for a rental car to be pulled up that day, which is where my headache started in the first place, and it didn't just end when I finally picked my car up two weeks later. After filling up their rental with gas, I picked up my car with 3 miles of fuel left and not but 10 minutes after re-filling my own car, the light popped up that I was at minimal engine oil after they were just supposed to service it. This isn't the first time I have experienced trouble with this service center either. Unless you want to deal with idiots, do not buy a car here and do not service your car here.
Elaine5/14/2015 11:36:07 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Synder
I had been researching dealerships for some time dreading the car buying experience. My 2007 BMW had 127, 000 plus miles and I wanted a change. I visited a few dealerships, finally, I selected Classic BMW and got Michael Snyder! I did not expect the service and attention I received. I NEVER felt pressured. The experience was exceptional and Michael was very easy to work with. Amanda in Finance was also easy to work with! I may have waited to buy my new 428i, but it was worth it! Thank you Michael and Classic BMW!
super8sean5/06/2015 12:34:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Christopher Thomas, Joe Verhey
The service at Classic BMW was exceptional. My sales person Christopher Thomas was very patient with me and allowed me to test drive as many cars as I wanted. The finance manager Joe Verhey was amazing. My credit is average at best, and he worked with me taking into account the fact that I have never been late or missed a car note payment in my life. Most car dealerships just look at your credit score and pass judgment but Joe’s review process had the human touch and BMW gave me a very low interest rate. Classic BMW of Plano has found a customer for life.
OCWX14/03/2015 11:11:38 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:David Adamcik, Chuong Nguyen
I will copy my first email to Classic below followed by an update. ----- I dropped off my vehicle on January 5 and, after a mix up at the loaner counter that Mr. Adamcik resolved, I was on my way. Mr. Adamcik kept me informed about the process and the delays from BMWNA regarding the parts required for the N63 repairs. While the vehicle was in for the N63 recall, I also had several other items I wanted checked including abnormal wind noise at the passenger front door and a wheel repair. Unfortunately, when I picked up my vehicle on January 15, I realized numerous issues with the services performed. The passenger door wind noise was substantially worse and the "adjustment" performed resulted in a door that did not close completely. The latch was horribly misaligned and any one looking at it would have seen the 3/8" extrusion of the door from the body. Also, the wheel was not repaired. And, I noticed a high pitched whistling sound upon acceleration and a decrease in initial power delivery that was not present prior to the repairs. Most concerning, I noticed a noise from the engine bay that was caused by an engine cover that was not secured properly. While affixing the cover correctly, I noticed that your technicians, in the course of the work performed, broke two plastic clips that hold vacuum lines on the engine. Also, lines were not secured in retaining clips and were misrouted. I discovered these issues with a just cursory glance. That was completely unacceptable and I am certain that the repairs were not completed properly. At a minimum, there is a vacuum leak in the turbo system resulting in the whistling sound and loss of power as a result of the repairs performed by your technicians. When I see such sloppy and careless work, I have to question whether all the repairs performed were completed properly. Given the severity of the issues, I find that utterly unacceptable. ----- I sent the above email to the GM and Service Director at Classic and I did receive a response from Chuong Nguyen, service director. He asked that I give his service department one more chance to fix the issues and I agreed. I dropped my X6 off on 3/2 and the Shop Foreman and Chuong met with me. The shop foreman agreed that the issues were unacceptable. He stated that the whistle was probably the active exhaust valve. During the SECOND week they had the car, they stated that the noise was normal. I refused to accept that and BMWNA got involved. 14 days later, Classic discovered that it was in fact a vacuum related issue, the pump they installed was bad. Oh, and the wind noise, that Classic stated was "normal" was easily fixed with a new seal. The old seal had a small tear in it. I would not let this service deparment fix my lawnmower. To add insult to injury, I picked up my car to find that it was filthy, had numerous tar and grease blobs on the paint and had 12 miles of range left and no gas! I dropped it with over 1/4 of a tank. This dealership service department is completely incompetant and they clearly do not care about their customers. The manner in which my vehicle was returned was clearly retaliatory (or grossly incompetent).
Classic BMW responded to this review
4/13/2015
We apologize that we messed up. We appreciate your feedback because it only helps us get better. We have something in the mail for you.
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