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Classic BMW

6800 Dallas ParkwayPlano, TX 75080
1-877-498-75431-877-498-7543
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Rates starting at 1.9% and 2.9% on most NEW 2013/2014 BMW models. Contact New Car Sales today at 888-878-7514 for details and to set up your personal viewing. Zero mainte ... Read more
Rates starting at 1.9% and 2.9% on most NEW 2013/2014 BMW models. Contact New Car Sales today at 888-878-7514 for details and to set up your personal viewing. Zero maintenance costs for 4 years or 50k miles. The programs have never been better. Classic BMW is the largest BMW retailer in the Southwest. Family owned and operated since 1971, we're here to serve you for life. Call New Car Sales today and experience the Ultimate in BMW Service.

Why You Should Buy a Used Car From Us

Rates starting as low as .9% on most CERTIFIED BMW models. Zero maintenance costs for 4 years or 50K miles - 100K mile coverage available! BMW programs have never been be ... Read more
Rates starting as low as .9% on most CERTIFIED BMW models. Zero maintenance costs for 4 years or 50K miles - 100K mile coverage available! BMW programs have never been better! Contact Douglas Robbins today 214-502-8081 for details and to set up your personal viewing. Classic BMW is the largest BMW retailer in the Southwest. Family owned and operated since 1971, we're here to serve you for life.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 4.0
    Quality Of Work
  • 4.2
    Friendliness
  • 4.0
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 166 
super8sean5/06/2015 12:34:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Christopher Thomas, Joe Verhey
The service at Classic BMW was exceptional. My sales person Christopher Thomas was very patient with me and allowed me to test drive as many cars as I wanted. The finance manager Joe Verhey was amazing. My credit is average at best, and he worked with me taking into account the fact that I have never been late or missed a car note payment in my life. Most car dealerships just look at your credit score and pass judgment but Joe’s review process had the human touch and BMW gave me a very low interest rate. Classic BMW of Plano has found a customer for life.
OCWX14/03/2015 11:11:38 AM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:David Adamcik, Chuong Nguyen
I will copy my first email to Classic below followed by an update. ----- I dropped off my vehicle on January 5 and, after a mix up at the loaner counter that Mr. Adamcik resolved, I was on my way. Mr. Adamcik kept me informed about the process and the delays from BMWNA regarding the parts required for the N63 repairs. While the vehicle was in for the N63 recall, I also had several other items I wanted checked including abnormal wind noise at the passenger front door and a wheel repair. Unfortunately, when I picked up my vehicle on January 15, I realized numerous issues with the services performed. The passenger door wind noise was substantially worse and the "adjustment" performed resulted in a door that did not close completely. The latch was horribly misaligned and any one looking at it would have seen the 3/8" extrusion of the door from the body. Also, the wheel was not repaired. And, I noticed a high pitched whistling sound upon acceleration and a decrease in initial power delivery that was not present prior to the repairs. Most concerning, I noticed a noise from the engine bay that was caused by an engine cover that was not secured properly. While affixing the cover correctly, I noticed that your technicians, in the course of the work performed, broke two plastic clips that hold vacuum lines on the engine. Also, lines were not secured in retaining clips and were misrouted. I discovered these issues with a just cursory glance. That was completely unacceptable and I am certain that the repairs were not completed properly. At a minimum, there is a vacuum leak in the turbo system resulting in the whistling sound and loss of power as a result of the repairs performed by your technicians. When I see such sloppy and careless work, I have to question whether all the repairs performed were completed properly. Given the severity of the issues, I find that utterly unacceptable. ----- I sent the above email to the GM and Service Director at Classic and I did receive a response from Chuong Nguyen, service director. He asked that I give his service department one more chance to fix the issues and I agreed. I dropped my X6 off on 3/2 and the Shop Foreman and Chuong met with me. The shop foreman agreed that the issues were unacceptable. He stated that the whistle was probably the active exhaust valve. During the SECOND week they had the car, they stated that the noise was normal. I refused to accept that and BMWNA got involved. 14 days later, Classic discovered that it was in fact a vacuum related issue, the pump they installed was bad. Oh, and the wind noise, that Classic stated was "normal" was easily fixed with a new seal. The old seal had a small tear in it. I would not let this service deparment fix my lawnmower. To add insult to injury, I picked up my car to find that it was filthy, had numerous tar and grease blobs on the paint and had 12 miles of range left and no gas! I dropped it with over 1/4 of a tank. This dealership service department is completely incompetant and they clearly do not care about their customers. The manner in which my vehicle was returned was clearly retaliatory (or grossly incompetent).
Classic BMW responded to this review
4/13/2015
We apologize that we messed up. We appreciate your feedback because it only helps us get better. We have something in the mail for you.
mrscaston3/26/2015 02:43:17 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Leann Mccants
I've been wanting a bmw for years now and decided that since I'm making some major strides towards my career goals I'll reward myself with a new car. When I first arrived I was met by leann by sheer accident actually. I had questions and she answered them. I told her I would return and there was no pressure. I went to another bmw dealership and asked questions and I was given the run around. I emailed leann to ask her the same questions and instead of responding, she called me and addressed all my questions. Again no pressure. I convinced my husband to go and have a look at the car I liked and at the time they sealed the deal without my knowledge (my husband and Leann surprised me with this car). I visited two more times (all within a two week period) and test drove several models to make sure I was getting exactly what I wanted. Unbeknownst to me, Leann and my husband had already finished everything. Long story short, I got the car that I wanted with the specifications that I wanted. I also took my car back to get my windows tinted and received a loaner vehicle to go to work in until my tint job was finished. I purchased some accessories and Leann was instrumental in talking to the right person to get me what I needed in a timely manner. I wasn't there when the contract was signed so I can't speak to the negotiations but my husband reported that the notes are where he wants them to be and there was no hassle. Because I haven't had my car that long, I haven't had to use the service department but my sales person Leann was awesome and she gave me just enough room to make the decision without feeling pressured to buy and I felt valued as a customer. Because my husband is the primary income earner, I've experienced the cold shoulder from some dealerships because they feel as though they are wasting their time but that was not my experience here. Overall, I feel as thought I received quality service and a quality vehicle at a decent price and as long as Leann is there, I'll continue to bring my business to her.
Classic BMW responded to this review
3/26/2015
Thanks for taking the time to write a review! Congrats on you new BMW. We are happy to hear that you had a great experience with Leann.
Shamil2/26/2015 05:48:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Robin McCormick
It was my most straightforward, comfortable and fast car buying experience! Robin was just great! Will recommend him to my friends and anybody who wants superior customer service, good deal and efficiency. In about 30 min I got best customer service, new X3 for a purchase price I was comfortable with and that great feeling that you did something right.
Classic BMW responded to this review
2/27/2015
Thanks for the review. Robin does deliver excellent customer service to all of his clients. Thanks for your business and congrats on your new X3.
jbohiostatetx2/21/2015 10:34:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Snyder
I have purchased a handful of vehicles from Classic BMW, and my two most recent ones from Michael Snyder. I have had great experiences with their body shop, new/used sales and service department. I highly recommend Mr. Snyder if you are in the market for a new or used BMW. He is very knowledgeable, personable and does a great job helping you through the process. I would like to thank Mr. Snyder for his help with our most recent X5 and Classic BMW for being a great dealership.
Classic BMW responded to this review
2/23/2015
Thanks for taking the time to write a review. We appreciate your continued business.
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