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Rockwall Ford

990 East I-30Rockwall, TX 75087-3007
1-888-672-51311-888-672-5131
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    Get your Instant Cash Offer on your Trade-In

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

** PRICED AFTER ALL REBATES ** With approved Credit. Some restriction may apply. See Dealer for details. Rockwall Ford is dedicated to our New car customers. Come experi ... Read more
** PRICED AFTER ALL REBATES ** With approved Credit. Some restriction may apply. See Dealer for details. Rockwall Ford is dedicated to our New car customers. Come experience the customer service of days gone by. We want to help you find the right car, truck or SUV for you and your family. We want you to be completely satisfied with your new car purchase from Rockwall Ford. We honor All Current Manufactures discounts and incentives. We know you want good service in a timely fashion. Call today. 1-888-672-5131.

Why You Should Buy a Used Car From Us

Rockwall Ford is a Blue Oval Certified Dealer located in Dallas / Fort Worth Area. Our experienced Sales Staff want to help you find the Right Car, Truck or SUV for you a ... Read more
Rockwall Ford is a Blue Oval Certified Dealer located in Dallas / Fort Worth Area. Our experienced Sales Staff want to help you find the Right Car, Truck or SUV for you and your family. Call or stop by today and check us out. Credit problems? No problem at Rockwall Ford. We understand that bad things sometimes happen to good people. Don't hesitate call or come out to Rockwall Ford now! Call 888-672-5131

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Dealer Add ons (if applicable) are not included in final price. Call dealer for availability and more information.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 3.9
    Quality Of Work
  • 4.1
    Friendliness
  • 3.6
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 43 
Katieoutland156/30/2015 01:19:33 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:John bowers
John Bowers helped us and was very helpfull and honest. He made sure we got the best deal possible! Thank you we are so happy!
Rockwall Ford responded to this review
6/30/2015
Thank you for your kind review on John! If there is ever anything we can assist you with, please let us know.
KRowe6/09/2015 06:35:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Katrina, Heather
So, I bought my car in September 2013. Brand spankin' new. 2014 Ford Taurus. This dealership went above and beyond for me. They priced matched my vehicle and even gave me a better car (more features) than the one I found "down the road". Katrina, my sales associate was thorough and made sure my purchase was as painless as possible. Since I work in sales, I have put 32k miles on my car in 18 months. I have maintained oil change and maintenance and always go to their service department for my vehicle needs. Heather, my service associate is always kind and looks for ways for me to save on my service needs. The waiting room is beautiful, the atmosphere is friendly, and the store is just awesome! I will definitely recommend them when the question comes up and think you should try them as well. Other dealerships could learn a thing or two from this dealership.
Jamie Geans1/08/2015 04:10:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Evan Sauseda and J. Waller
I have to admit I was skeptical to take my truck into this dealership due to the few reviews I had seen, that weren't so good. I moved here from out of state, am very particular about my vehicles, and had been dealing with a sound for over 20,000 miles that just kept getting worse, and another dealership couldn't seem to figure out what was wrong. Nervously, I took the truck in, asked if I could have a technician drive it and I ride along. Within 15 seconds the technician diagnosed my issue then took me back to the area to check to see if it was still under warranty. It was. He said he could possibly squeeze it in, and get it done by end of business day. I told him no worries if he couldn't, I was just thrilled he knew what the problem was finally. Everyone in there was willing to help, friendly, and spoke as they walked by. The technician was a little dry, but I overlooked that being he was obviously knowledgeable about his job. I thought it could stand an alignment so I asked them to do that as well, and asked if they could update my GPS. They called me and had my truck done several hours before closing, said I didn't need an alignment so they didn't feel the need to charge me for something I didn't need, and said not even the new Ford maps are as updated as they should and that I had the latest version. I was so thrilled with their customer service and that they didn't try to sell me an alignment, when they very easily could have, that they fixed my noise that was about to drive me crazy, and all without even having had an appointment ahead of time. I have learned more than just this once you have to take some of these reviews with a grain of salt because we are all human, they aren't going to be perfect all of the time, and every once in awhile we may get a bad technician working on our vehicle and everyone is bound to have a bad day. In the end it's how the dealership overcomes to correct the mistake and make the future business better. Thanks Rockwall Ford for making my experience the best it could have been. You have a customer for life after helping me.
Rockwall Ford responded to this review
1/09/2015
Jamie, thank you so much for your kind words. We are thrilled to hear that we have earned your respect and trust and we will work hard to continue to do this. Thank you again for your review.
Christopher Hale11/03/2014 09:14:08 AM
1.0
Overall Rating
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:james
I was put on hold four times and never given a price for an oil change. A guy named james I think continually asked me for information but could not tell me how much to change my oil. Placed me on hold every 45 seconds...if you work at a dealership and don't know basics thend that speaks volumes for your management. I give this experience a negative f
Rockwall Ford responded to this review
11/03/2014
We are very sorry for what you experienced during your phone call. We are looking into this and handling it internally. Thank you for your feedback!
Rockwall Ford responded to this review
11/07/2014
Christopher, We have researched the call and our employee was trying to figure out accurate information on changing oil on a Chevy. We see the opportunity to improve and we will make sure to do so. Thank you for bringing this to our attention.
Sharonne Morris9/23/2014 11:58:51 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sheddy Rose, Mike Buck, Rick Glover
First and foremost....Sheddy Rose Rocks!!! I have never met such a nice salesman. Absolutely the only person you should see when looking to buy a new car. I set out with a firm goal as to what car I was looking for and exactly what I needed to do financially. Not only did the finance team meet my financial needs beyond expectation, Sheddy put me in a car that I love and it wasn't even the car I came in for, it's like he knew what "fit me". I have never had the kind of car buying experience I had at Rockwall Ford, for the first time ever I felt good about buying a car. The entire staff, right down to the receptionist was fabulous!
Rockwall Ford responded to this review
10/01/2014
I am happy to hear Sheddy provided you with a great car buying experience and found a car that "fit you" best! I hope you are enjoying your new car! If there is anything I can do for you in the future, please let me know. Jon Zillioux, General Manager
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