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Mercedes-Benz of Plano

4464 W Plano ParkwayPlano, TX 75093
1-866-778-68211-866-778-6821
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a Used Car From Us

Mercedes-Benz of Plano has been serving customers for over 30 years. The majority of our vehicles are Mercedes-Benz Certified Pre-Owned.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.4
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 296 
MQuiros3/25/2015 07:18:00 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Nathan Myers
I've owned my 2006 r350 since 09 & from the moment I purchased it with the assistance of Danny Higgins, to each time it has been serviced or repaired, I have had no issues or complaints. Each time I take my car for servicing or repair & switch to a loaner vehicle, someone always helps me with my 2 toddlers & the transfer of their carseats and all of our stuff. My car has 165,000 miles on it & it has needed several repairs over the years, but one can't expect things not to wear out. I have never felt any repair was unjust or done incorrectly. Soon it will be time to purchase a newer vehicle. I've considered switching brands, but the experiences at the dealership in terms of service, coupled with the great vehicle that I have now has made me almost certain I will buy another Mercedes. When I do, I will be buying it from MB plano.
Mercedes-Benz of Plano responded to this review
3/30/2015
Thank you so much for taking the time to review your service experiences at our dealership! We are so glad that Danny has been able to assist you with your needs! We will make sure Danny and management sees your review! We are eternally grateful for your continued patronage! Please never hesitate to reach out online if we can ever be of assistance! Thanks again!
IA1/27/2015 10:27:14 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Daniel Adams
I owe a MB C300 sedan. Less than 2 years ago, there was MB recall for the battery so this dealer replaced it. Lately, the car has been displaying a message about SRS malfunctioning so we took the car to this dealer. After keeping our car at their service center for almost 5 days, they finally informed us that the problem was from the battery as it is the end of its life. We were shocked as the battery was replaced just less than 2 years ago and we feel no issues related to that. They insisted that this was the only thing they can find wrong. Based on that, we end up paying hundreds of dollars to replace the battery. But just few days later, the same message came up again so we took the car back. This time they said that the problem is from the driver seat belt as they think it is faulty and there is also a "ground wire" needs to be repaired. They asked for $940 for those new repairs. When we questioned how come they said there were no problems when they checked this problem just few days ago and they made us replace a relatively new battery, their response was that we should be "thankful" to them that they caught this battery problem early. When we asked them if they are sure that this seat belt diagnosis is truly the problem, they said they are not. At this point, we told them to stop working on our car as we can not trust them anymore for anything. We asked them to credit us for the cost of the battery that they made us unnecessarily replace. They refused, saying that they can not credit us for a job done previously. This is not the first time we have issues with their service and this last experience is the last straw that made us say "enough is enough" of this dishonest practices of this dealership. We are really mad how we got cheated and ripped off thinking we were dealing with a luxury car dealership.
Mercedes-Benz of Plano responded to this review
2/09/2015
IA, we are incredibly sorry to hear that your service experience did not result favorably. We see your review here and on Yelp and have brought your situation to the attention of our customer experience manager, Steve Sichterman. Steve would like to speak with you and work to correct your service issues once and for all. If you would like to reach out to Steve, you can email him at SSichterman@mbplano.com or call him directly at 214-547-2946. If you prefer a call back, you can reply privately with your email and phone number and I will have Steve follow up. Again, our most sincere apologies, and we ensure we will get to the bottom of this.
Marfisi1/01/2015 04:40:56 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Reeg
We just purchased our 8th Mercedes . We find Larry Reeg to be a very competent, knowledgeable and professional Mercedes Benz salesman... In our car buying experience he is the best car salesman we have had.
Mercedes-Benz of Plano responded to this review
1/05/2015
Thank you for your 8th purchase! What an amazing accomplishment! We're glad Larry was able to handle your needs! We will make sure Larry and management sees this review! Sop back for service soon and enjoy 10% off your service total! Mention DealerRater to the service cashier! This is just our way of saying thanks! We'll see you soon!
pks12/29/2014 03:15:49 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Nathan Myers
Trustworthy service that leaves no questions unanswered. Had my brand new e350 in for some electrical repair work, and door had small dent on it, which wasn't on the car when turned in for service. Service manager immediately acknowledged it upon verifying with service advisor, and kept my car, got it repaired to the point where I could not locate the dent.
Mercedes-Benz of Plano responded to this review
1/05/2015
PKS, thank you for bringing your E350 in! We are glad your dent was successfully removed! We look forward to serving you again soon! Thanks for your business!
Lynn12/25/2014 12:05:53 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Clay Thorne
This is our sixth Mercedes Benz and you come to expect quality and you get it! Clay Thorne has helped us in the past and did also with this purchase. His advice is sought and always on target! He is never too busy to lend a hand or help. When we left KY we thought we would never have another dealership like we left. From our first meeting up to last week and my new MB, Plano has matched all our expectations and more, We would highly recommend Clay and Mercedes Benz of Plano. Lynn & Alan Wagner Dallas
Mercedes-Benz of Plano responded to this review
12/29/2014
Thank you for taking the time to review us! We are so glad Clay was able to take care of you! We look forward to welcoming you back soon! Mention DealerRater to the service cashier for 10% off your service total! Just our way of saying thanks! Welcome to Texas!
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